Killian Playthell Steele

Trouble never sends a warning!!

Dressed up in pretty website pictures and silver-tongued words all cleverly designed to give you confidence when buying from the online side of their business is this company, ‘Tiles Direct’. A company, I might add that masquerades as a seasoned on-line professional selling platform dealing in ceramic tiles, when all they are in fact, is a two-bit, (first bit mayhem, second bit chaos) outfit who takes your money, makes mistakes then penalises frustrated customers who have routinely placed their trust in them.

They have also in my case, openly snubbed important legal parameters set out within the ‘Distance Selling Regulations’ and as such this should highlight to everyone what type of business ethos and company profile they promote. It also highlights a lack of any ‘practiced management’ or structure within ‘Tiles Direct’, which ironically would have prevented this review and no doubt countless others too.

Despite the initial impression that this immaculately dressed company will fulfil orders as they state, it’s only when you purchase something that you begin to see the gaping holes. As the smoke starts to dissipate all that is left is a stark-naked, inconsistent mass of ignorance and disorganisation which is shadowed by their equally abysmal inability to deal with even the simplest of orders, issues and resolutions.

Their customer service is stripped, (pun intended) of any common sense by front line staff who seem unable or refuse to comprehend even the most basic information. There is a distinct lack of ‘ownership’ here especially when addressing problems, they themselves have created. Despite having all the facts in front of them, which they continue to ignore in preference for what can only be described as a ‘game plan’, where no matter what, blame the customer. This is where I have found them to be blanketed with dishonest practice, both polluted and uncompromising.

My story started some days ago when I ordered and paid for 100 tiles, (2 boxes). I also paid their exaggerated £39.00 delivery fee, believing that this must be some kind of ‘platinum’ delivery service given the fragile nature of ceramic tiles? Looking into this now it appears that this is their standard delivery fee whether you buy, 5 tiles or 100 tiles. Anyway, I then received several emails relating to the order status including one which stated my order was now despatch arriving on the 10th as planned.

My commitment to this order was to take the day off work and be available from 07.40 to ensure there weren’t any issues, at my end with the arrival. At 2pm I went outside to put something in the bin only to find that my delivery had been dumped at the side of my front door without any notification whatsoever. It soon became clear why this consignment was dumped by the courier as he/she clearly dropped the package which shattered around a quarter of the tiles. As soon as I picked the package up, I could hear they were damaged. That said, I will never know if these were sent out in this condition by ‘Tiles Direct’ and sadly based on how they have treated me so far this is something I cannot rule out.

When I advised ‘Tiles Direct’ in a very detailed but polite email, which included a photograph showing the damage, I received a ‘Neanderthal’ response from some unidentified person who clearly wasn’t able to grasp the fact that a paid customer was informing them of poor service resulting in the following issues. Firstly, the courier dumping my item outside without ringing the bell or informing me, secondly, that the tiles had been damaged and lastly, why was my order incomplete by half, and where are the 50 missing tiles?

In another email I was forced to send, I specifically asked for management intervention, but this was ignored and instead I received a shameful response that shocked me most… Basically, I must send the broken box of tiles back at my cost. I will then be charged a 10% re-stoking fee, and only then will I receive a refund minus the fees of course.

Ultimately, trouble never sends a warning so be cautious and read through the many other issues people have expressed when buying from this company. Whilst I acknowledge there are customers here who seem to have escaped issues, it is important to remember that, customers free of issues obviously will not complain. So, with that in mind, it’s the customers who have complained that provide significant intelligence for us all about how this company treats their customers when uncovering issues.

Ultimately, throughout my issues, ‘Tiles Direct’ have behaved in an appalling manner and what you need to decide is, do you take the chance and place an order with them in the hope that your order, delivery, and condition they arrive runs smoothly, or do you base your buying decision around customers who when highlighting issues are mistreated. After all mistakes happen, but it’s how mistakes are dealt with, fairly and honestly that matters!

My score to Tiles Direct on this is minus 10…

Bombardment of verbal diarrhoea:

LeasePlan - Atrocious in every way! Even when dealing with senior officials, I am staggered at the level of inexcusable belligerence and arrogant behaviour showered over me. I am absolutely convinced that these supremely antagonistic and vulgar communications are designed to consume even the slightest hope of capable interactions not to mention anything resembling professionalism or ability.

This is in my opinion a corporation of cutthroats who seemingly employ ‘intimidators’ from birth, who once grown up are intent on purposely trying to fillet you down, wear you out, cause havoc and mayhem along the way and alter the significances of contracts which end up being one sided, in their favour. Simply put, bully you into submission! These voluminous provocations are only transgressed by LeasePlan’s magnified lack of basic human interaction, which in my experience appears purely focused around ‘GEH’ grievance emotional harm, bullying and abusing powers entrusted to them by what seems to be equally dysfunctional Directors.

This is complete and utter maladroitness of a new level and one I have never witnessed before. Personally, I refuse to accept that such monumental levels of dishonourable behaviour is anything other than designated corporate bullying. This abusive, prejudiced and entirely disingenuous conduct is somewhat disturbing, threatening and unprincipled.

One senior man whom I have been dealing with, which I emblazon can only be described as a syphilitic parasite due to his belligerent unprofessionalism and outright disgraceful stance when faced with glaring facts of ‘breach in contract’, by their vehicle supplier ‘Crusader’ another infertile establishment of assassins, who when in their ‘rifle scope’ will enjoy taking distinct advantage of decent and honourable individuals like me. This gathering of distasteful fungi seems to fund their pitiful and disgusting existence from lies and deception which they spew out and administer, just like dishing out smarties at a kid’s party.

Anyway, back to one of LeasePlan’s employee who has propensity to cause alarm and distress. This putrid man has abused his role multiple times, more recently by filtering out my compliant against him to his Directors and refuses to provide me with any correspondences. One might regard him as a piffler but based on how able he is to articulate statements in pitiful emails responses, it is somewhat obvious he finds it easier to identify with a role of abuse and power. Out of the countless emails where I have requested important information - LeasePlan haven’t delivered on anything and continue to avoid answering very important questions that allow me to take this to the next level. This complaints department is indeed an ignorant division of LeasePlan, and they seem happy for it to be led by this executive bully.

In no stretch of the English language can anything LeasePlan have done to date be described as professional or practiced. In the most withering terms, I pronounce that this people mass wins the 2019 award for unpleasantries towards fellow anthropological humans.

From the totality of my dealings with LeasePlan, since taking delivery of a new vehicle, (February 2019) it is my strong and considered opinion, based on the amount of individuals I have dealt with at LeasePlan on this particular issue to date, that they and their employees categorically select to behave like tantrumous infants!

Advice:
So if you are reading this then do yourself a favour and learn from my schoolboy howler, and as it seems from all the other 94% grave reviews people have taken time to upload here and stay well away from this shower of tacky unpleasant crusty scabs otherwise, you’ll become just another malignant and unimportant infection for them to scab over! There are plenty other vehicle leasing companies out there - ones that offer much better practiced management, directorship and aftercare to their customers. You know that phrase, “there’s always one rotten apple”, well it would appear that with this company the entire barrel is rotten!

Dense to the highest order: Follow up...

When I think of ‘very’ my blood rushes out from my usually peaceful and relaxed heart, through my veins keeping my alive, warm and cozy. However, this tremendously healthy liquid is being heated to boiling point by this disgusting and shambolic bunch of imbeciles. Everyone I have talked with or had the slightest forced communication with at this disgraceful organisation have shown the ‘very’ same matchless and insurmountable performance!

This is by far the most supreme bunch of perverters in my pursuit to find decent honest and sincere individuals that can actually take a legitimate problem and turn it into a resolution rather than a preference to abuse a trusted position of authority.

I’ve retitled their ‘customer services’ department to something certainly more accurate ‘Customer Disservices’. This is a company that have not only failed miserably to communicate with me and the issue I have raised with them, (a faulty iPad) which was covered by an extended warranty they sold me at the time of purchase. They have ignored important factors relating to the warranty cover which essentially forced me to buy another iPad as I needed it for work. You can imagine my horror when the new one arrived faulty in Feb 2019. Even now they continue to throw ‘spanners’ creating absolute disorder. So, to clarify, I am still sitting with a faulty iPad, (since Feb 2019) and all they have done since reporting it to them after 2 weeks is ignored my many, many professional correspondences, (including recorded delivery letters). It took me 2 weeks to report it because despite a promise of it arriving within 2 days of purchase it didn’t arrive in time and I was away when it did arrive so only discovered the issue when I opened it upon getting back.

To summarise, I bought an iPad from ‘very’ (£1,000.00) and pay for an extended warranty, (£75.00). The iPad then develops a fault, and this is where very change the scenery and footprint of the warranty product which they sold on behalf of a third party. That’s right you are not buying a ‘very’ warranty you are buying someone else’s warranty that they sell but at the time you buy it they do not let you know it’s a third party warranty. Anyway, I am then forced to buy a new iPad, (another £1,000.00) as I need it for work, and this arrives with a fault. I reported this fault immediately when I opened the box. Very then forced to contact Apple directly as its an apple product. I did only to find out that Apple can’t help as it wasn’t purchased directly from them and that I must go back to ‘Very’ to initiate a return.

I still have the faulty iPad even after stating I wanted a replacement unit and not a repair given that it arrived faulty. This is where they breach the ‘Consumer Rights Act’ but clearly, they don’t care about that. Companies of this enormity who openly display such a lack of governance should, in my opinion be banned from any selling activity in the UK especially when they are responsively belligerent and behave in such a dishonourable manner.

I have never experienced dealings with such a deeply dense company who refuse to take reasonability for a situation that they themselves created…

Reply to 'very's' response:

Raymond are you actually taking the preverbal? You are asking me to contact you despite stating in my last review that I had already done this and 'your team' as you call them simply made things worse because they couldn't do anything. I have the transcript if you want to read it. Stop paying lip service to bad reviews and mean what you say rather than giving the impression you actually care about your customers when clearly you don't.

Masquerades:

This pathetic company masquerading as a professional courier service, when really all they are, in my opinion is just another gigantic bunch of dried pitted prunes that are out of date! As of today, their actions and attitudes are simply beyond the realms of ridiculous and this shameful administration can’t seem grasp accountability.

Let me explain - a parcel with my name & address, ‘clearly’ printed on it, post code and everything, in the apparently capable hands of a professional MyHermes employee who then attempts to deliver it to my neighbour, maintaining he got confused between my clearly marked address and numbered main front door and my neighbours. Of course, I don’t know this comedian has attempted to deliver my parcel to neighbour as he’s away for a few days.

Getting home the following day I find a small slip of paper lying on the floor informing me that MyHermes have tried to deliver a parcel - it has a circle around ‘2nd attempt’. Looking at this I’m thinking what’s happened to the 1st attempt? I then check the online tracking details from the slip only to discover that my parcel is still in transit and isn’t out for delivery. Confused I contact the supplier and ask them to help. I am then informed that this was the parcel I was expecting, and it will be out for delivery the following day.

The following day at 09.30 I check MyHermes website to try get a delivery slot only to learn that there is now a delay with the delivery of my parcel. I place a call to the central customer services where I am told the website will be updated shortly but as far as they are concerned the item is out for delivery.

At 11:30 there was no sign of my parcel nor was there any update available on their website, so I left a very clear note sellotaped to my front door headed. “FOR THE ATTENTION OF MYHERMES COURIER. Please look under the door mat”. Under the doormat is an envelope marked “MyHermes courier please open me” inside was a printed note stating “Dear courier place can you place my parcel into the green wheelie bin behind you, (opposite the front door, which I use for deliveries). There is a 4-digit coded lock and the code is _ _ _ _ I confirm that I am happy for you to place my parcel in this bin and take full responsibility for it once it is there. Additionally, for your information I have 2 CCTV cameras covering the bin. Thank you”

Guess what, today this enormous buffoon representing this gigantically abnormal company again despite my parcel having my name and address clearly printed on it went to my neighbour’s door instead of mines. The irony here is that my neighbours front door doesn’t even have a number on it and my front door has the biggest number you could find. His door is literally a metre away from mine.

This is just beyond the realms of ridiculous and I am left scoring lines in my head wondering just how an employee like this can be so stupendously idiotic, especially when his job entails reading address labels. ‘Should have gone to Specsavers’…

This is indeed a command performance in buffoonery and causes great concern about the very basic considerations of an employee who is let out to fashion chaos without the support or professional guidance of his employer who apparently prefers to sit back drinking tea and dunking biscuits.

MyHermes the actions of your staff are causing your customers untold amounts of difficulty and stress when they are forced to intervene in an attempt to accommodate your continual cockups. It seems that you might prefer to embellish the chaos and unpleasantries created by some of your staff, delivery drivers and customer service representatives.

Masqueraders:

This pathetic company masquerading as a professional courier service, when really all they are, in my opinion is just another gigantic bunch of dried pitted prunes that are out of date! As of today, their actions and attitudes are simply beyond the realms of ridiculous and this shameful administration can’t seem grasp accountability.

Let me explain - a parcel with my name & address, ‘clearly’ printed on it, post code and everything, in the apparently capable hands of a professional MyHermes employee who then attempts to deliver it to my neighbour, maintaining he got confused between my clearly marked address and numbered main front door and my neighbours. Of course, I don’t know this comedian has attempted to deliver my parcel to neighbour as he’s away for a few days.

Getting home the following day I find a small slip of paper lying on the floor informing me that MyHermes have tried to deliver a parcel - it has a circle around ‘2nd attempt’. Looking at this I’m thinking what’s happened to the 1st attempt? I then check the online tracking details from the slip only to discover that my parcel is still in transit and isn’t out for delivery. Confused I contact the supplier and ask them to help. I am then informed that this was the parcel I was expecting, and it will be out for delivery the following day.

The following day at 09.30 I check MyHermes website to try get a delivery slot only to learn that there is now a delay with the delivery of my parcel. I place a call to the central customer services where I am told the website will be updated shortly but as far as they are concerned the item is out for delivery.

At 11:30 there was no sign of my parcel nor was there any update available on their website, so I left a very clear note sellotaped to my front door headed. “FOR THE ATTENTION OF MYHERMES COURIER. Please look under the door mat”. Under the doormat is an envelope marked “MyHermes courier please open me” inside was a printed note stating “Dear courier place can you place my parcel into the green wheelie bin behind you, (opposite the front door, which I use for deliveries). There is a 4-digit coded lock and the code is _ _ _ _ I confirm that I am happy for you to place my parcel in this bin and take full responsibility for it once it is there. Additionally, for your information I have 2 CCTV cameras covering the bin. Thank you”

Guess what, today this enormous buffoon representing this gigantically abnormal company again despite my parcel having my name and address clearly printed on it went to my neighbour’s door instead of mines. The irony here is that my neighbours front door doesn’t even have a number on it and my front door has the biggest number you could find. His door is literally a metre away from mine.

This is just beyond the realms of ridiculous and I am left scoring lines in my head wondering just how an employee like this can be so stupendously idiotic, especially when his job entails reading address labels. ‘Should have gone to Specsavers’…

This is indeed a command performance in buffoonery and causes great concern about the very basic considerations of an employee who is let out to fashion chaos without the support or professional guidance of his employer who apparently prefers to sit back drinking tea and dunking biscuits.

MyHermes the actions of your staff are causing your customers untold amounts of difficulty and stress when they are forced to intervene in an attempt to accommodate your continual cockups. It seems that you might prefer to embellish the chaos and unpleasantries created by some of your staff, delivery drivers and customer service representatives.

Further to my last review - even more ‘gigaflops’ and ‘lies’

So, after reading a reply from very to my last review dated April 30, 2019 “Hi Killian, I'm sorry you've had such a poor experience with us, and I can understand why you'd feel let down. I'm sending you a link via private message, so you can speak to us directly if you'd like to discuss this further. Thanks, Kizzy”

Idolising previous calamities and doing what they are best at - ‘trying to wear me down’ this unbelievable company have emphatically failed yet again. Only this time it was deliberate. Imagine asking me to get in touch by giving the impression that you want to help resolve things and when I fall for this tactic, but it turns out you are the ‘Very’ social media team who can’t actually do anything neither do you have the ability to look at the complaint and instead want to pass me to the very, (no pun intended) same people I was complaining about in my review. Do you not have the intelligence or precaution to realise how destructive and damming your actions are to your customers?

You are disgraceful bunch of liars who seem to pay lip services to reviews so that readers might draw a conclusion that you are actually interested in resolving things, when in fact is seems your intentions all along are to smear complaints with your rancid scent just like an animal marking its territory.

Despicable, atrocious, misleading, renouncing but ultimately you are tragic abandoners of honour, fairness and decency.

Minus 10 isn't available, sadly...

One would naturally think that after being loyal to this company for over 18 years you might be treated a little differently than most of the people who have uploaded reviews here. I’ve now welcomed myself to reality…

Bottom line with these large companies is there is no absolutely loyalty - all they are interested in is getting your business for a ‘contracted’ period then the very second you sign that contract you become just another number!

This despicable organisation has dragged me through absolute hell these last 4 months with cock up after cockup, cutting my phone off because they screwed up then placing default charges as a result. Each person you speak to just can’t be bothered listening almost as if they have a ready-made rejection speech and everything is your fault.

Vodafone – You service is appalling, your staff are appalling, (the one I’ve been forced to deal with) and you leave a trail of devastation and bad feeling for customers like me who just want a simple contract, but being tied into one can’t do anything about your behaviour.

There should be a law that prevents this type of behaviour and the sooner staff as well as organisation have more accountability for how they behave the better. For me, I will never in my life be part of your organisation again and will ensure everyone I can influence keeps away from you too.

Keep in mind that the legacy of being loyal to you for over 18 years is this review - well done!

Sadly I can't score them 'minus 10'

Took delivery of my new work van on Feb 28th, 2019. I have a very small sole trading business, which relies heavily on a van. It arrived in what can only be described as vandalised by the supplier and as such I have been unable to use it. It has sat in my car park since 28th, Feb 2019 and despite my many emails, telephone calls and complaints which are continually ignored, I am left with a £30k van parked up that I simply cannot use and yet I am being forced to honour the contract agreement. I have already paid out just shy of £7k for this van as a deposit and other fee’s they have charged.

I am beside myself that they have behaved in such a dishonourable manner and someone needs to regulate any company that uses ‘missold’ contracts to extort monies from decent hard-working people. I am astounded at just how much they seem to have enjoyed flaunting and taking advantage of customers who are led to believe things that are stated verbally only to find out later that these are simple untruths and delaying tactics just to screw you over as I have experienced here!

In all my communications with LeasePlan I have found them to be extraordinarily arrogant, misleading, discourteous, uncaring, discriminating, prejudice, unprofessional, imprudent, law breaching, presumptuous, one sided, havoc architects, inconsiderate, entirely unhelpful, advantage takers and ambiguous lease-omaniac’s. Self-styled and ready to take full advantage of customers like me, who have stupidly put their trust in them.

What a gigantic mistake I’ve made trusting this deceptive bunch of rancid gold-diggers. It is my absolute belief based on their shameful behaviour openly displayed towards me these last 3 months, that LeasePlan operatives are trained to immediately disengage with their customers as soon as contracts are approved. I mean this amount of arrogance cannot be offered or presented in any other way but deliberate.

My advice is to ban them from your life. If only I had looked on this site first! Surely when you have 94% of your reviewers scoring you as ‘BAD’ it’s time to realise you are doing something wrong - or conceivably you just don’t give a hoot!

I love a Starbucks from time to time, especially their new vegan range of foods, which are excellent. Good on you Starbucks for making such a good effort.

What I don’t like is how much your staff seem to be flaunting serious Health & Safety regulations. Have you learnt nothing from the death last year of a customer visiting ‘Pret A Manger’?

Yes, I know this was the result of a sandwich which was insufficiently labelled, however it happened as a result of an allergy. So, on the subject of ‘allergies’, when are you going to address the issue of staff ‘cross contaminating’ the food they handle with utensils?

As a vegan I enjoy your ‘almond butter bar’ and your ‘pistachio bar’, but I would enjoy them more if your staff didn’t use the same serving utensil, they use for all the other cakes etc. Clearly, they have no concept of contamination and it’s just as well I don’t have a dairy intolerance or nut allergy otherwise, I’d be leaving your establishment in an ambulance!!

Please sort this out before they cause serious illness or for that matter, kill some poor innocent customer who believes they are in good hands when visiting your shops…

I believe in giving people a second chance even when they have personally threatened to take legal action against me for disclosing truths about poor customer service, attitudes and substandard food quality. So, when the same owner publicly states ‘he is making changes’ presumably to provide his customers with better food and service, I think perhaps he’s got the message. After all, when it comes to cuisine you need to get it right, more than you get it wrong as the reviews revealed.

When there were 134 reviews on ‘TripAdvisor’ for LaFavorita-delivered in Morningside - 51 of which people voted ‘Terrible’, 20 of which people voted ‘Poor’, that’s more than 50% of your customers highlighting that you are doing something seriously wrong.

Anyway, on with my review. As I say I hold no grudges and believe in giving everyone a second change - Boy was that a mistake!!! On entering this little shop both staff members were busy chatting as if I wasn’t there. No big deal really as I made a loud coughing noise to draw their attention.

I ordered a Pizza Vegetarian, but with the Vegan cheese. “Please can you make sure that it doesn’t contain any normal cheese just the tomato sauce and vegan cheese please”. “Yah that’s no problem”.

Around 5 minutes later I was handed my pizza all nicely packaged up in their box. Getting it home and opening the box was such a disappointment. I can only describe this offering as a flattened block of burnt dough with very little topping left. I mean this was scorched and such a pitiful excuse for a pizza - shame on you for masquerading as a pizza takeaway joint!

Next time I have that same moment of weakness - I’ll stick my head down a stinking toilet first, just so I know what’s in store.

Excellent order process and super fast delivery. All very quick and professional Thank You...

A ‘Gigaflop’ of incomprehension…

I’ve always been a good advocate for values. Polite, respectful, understanding of the fact that we are not always at the same point in time with others. I like to assist where I can, help old folks cross the road, lift heavy items of the top shelf in supermarkets, give way to other road users etc. You know the type, generally aware and considerate of fellow humans.

Once upon a time - along came a company called ‘VERY’. A seated array of absolute incompetent individuals, tailored in outfits smeared in the foulest, stinking human waste worn with pride and honour. A uniform of sludge stenching fecal matter perfectly fitted with gaps around the edges - room to allow the passing of wind.

I hate to admit it, but this horde of millipedes have successfully changed some of my core values, temporarily, and I hate them for that. Don’t get me wrong I’m not a weak individual or someone who is easily lead, but here I am forced to acknowledge that there are bacteria amongst us whose sole purpose is subsidise outright chaos to honourable and decent people in order to gain some sort of distorted amusement. ‘VERY’ you have won the ‘clamour’ award.

Over the last few months this establishment have hauled me through the very same stinking gutters they slither along and deploy their staff to manage. Staff who seem to favour a palate of hostility and psychological sabotage then relish over staggering attitudes fixated around mistreatment.

As I sit here dazed like an animal in headlights at the fact that I am having to examine my own behaviour as a result of my absolute frustration with this shower of disrespectful dunces. I genuinely feel like sticking extra-long red-hot pokers into my eyes - I’m sure it would be less painful.

It’s not that they haven’t a clue, its more that they just don’t give a damn once they have made a judgement usually based on your ability to ask important questions. This typically leads to them feeling intimidated and visible and ends with ambiguous comments or statements that have no semblance to what you called them for in the first place. It’s only when you call back to clarify things that you meet another one of their equally dysfunctional colleges who openly displays the very same lack of respect. This takes your original query into a whole new stratosphere, (still negative and extraordinary confusing). Ultimately the many people I have spoken with seem to be using a hole between their cheeks, (I’ll let you decide what cheeks) to airbrush you with diarrhoea.

Every person I have communicated with at this abysmally company has lied and shown no interest in resolving important issues that they themselves have created. Spectacularly failing to acknowledge that without loyal customers, like me who have spent thousands of pounds with them, they would not have their job. The main problem here is that these cowardly individuals who sit in a comfy office chair dishing out prejudicial abuse seem not to be held accountable, and this allows them to exploit customers. I am certain that if all communications were ‘face to face’ it would paint a very different picture.

They have financially misrepresented me and broken promises they made which has had a knock-on effect to my credit report and as such I am having to seek legal advice simply because rather than doing what they state, there is a behind the scenes authority that seemingly ignores everything. A secret order set up to cause much deeper levels of mayhem and chaos. In fact, one is seriously considering setting up a foundation which I will call, “survivors of very’ aimed at supporting their victims…

I’m not going to bore you with all the details as I am sure from all the negative comments left here you will have the sense to make up your own mind. But as someone who is usually very balanced, I am giving you my experience and whilst very can be cheap and appealing, (we all like a bargain) problem is when things don’t go according to plan, they simply DO NOT CARE!

Let’s face it, people just don’t get these things wrong by accident and fact is ‘very’ remains a gathering of damaged goods sitting amongst floating segments of human waste consisting of a thousand-billion cultures of poo. Thankfully I’ve decided not to call them ever again, but should I experience a moment of weakness I will be sure to shove a tree trunk up my own jacksy - one million of them per second beforehand just to remind me what’s in store for me when If I am forced to call...

eBay must be breaking the law here... When an item is stated as delivered despite the actual buyer getting it, (delivered to a neighbour or in my case left outside my front door in the rain for anyone to take)...

Is it not the case that when you enter into a contract of delivery after purchasing goods, in this case on eBay. The seller must ensure that the item is delivered to you? After-all it's the name on the item you are handing it too. The item was apparently addressed to me a named person, and not "just leave it outside his door".

Despite having a card from the courier (YODEL) stating the item was left outside eBay still sided with the seller and as such I have lost £180.00 on this item.

I cannot believe that with this evidence eBay behave in such a discriminating manner and only supporting their sellers. Now the seller knows eBay are supporting him he can sit back in his comfy armchair and relax.

Shame on you eBay - Remember the bigger your arrogance and discriminating behaviour the harder you fall. It is clearly lost on you that without 'buying customers' you would have an empty platform.

If ever I wanted to pull my hair out, this is the crowd that would be responsible for making me bald! I mean what a bunch of gargantuan disorganised and absolute unprofessional individuals who happily hide behind what appears to be caustic attitudes towards delivery recipients...

At the risk of becoming unprofessional myself with words - I am at a complete loss with this shambolic company who lie and have been anything other than helpful. In fact the most unhelpful organisation I have dealt with this year. Of course there are 10 more months for that to change!

YODEL - I truly hope that I never have to deal with you again and in future when buying from online service I will be asking who the courier is and if its you, I will cancel my order and explain to the seller why.

Who was it that once said "It is hard to fail, but it is worse never to have tried to succeed" and that's you in a nutshell...

I have bought a number of things from this company all which have arrived on time and as described... Ive not needed to have any other interactions with them as everything to date have been very smooth. Thank You!!

Food Health & Safety:

Over the past 3 weeks I have visited 23 stores as I’ve travelled from Edinburgh to North Wales and Essex. I decided to carry out a food health and safety awareness study as a result of my experience with the first 2 stores.

I was absolutely dumbfounded to find that there is a serious lack of practiced food ‘Health & Safety’ as well as an identifiable awareness by staff who are manning counters. The overall lack of understanding and knowledge here is quite simply disturbing!

All 23 stores demonstrated exactly the same behaviours throughout my entire experiment, which was to happily offer up food and drink items that had been ‘contaminated’. As a free-range human, (vegan) my order was always the same. 1 regular coconut latte, (sometimes half coconut milk and half water) and 1 vegan cookie. Of course, being a vegan, I am very aware of what I put into my body, much more than those who are serving and sadly, I usually find that I need to supervise people preparing my order as a result of them not fully understanding the importance of why someone might be asking for coconut milk over normal milk or vegan cookie over a normal cookie. Whilst these appear to be very basic requests, it is alarming just how many staff members simply didn't care and were very happy to remain ignorant to very important aspects of food safety.

All 23 stores I visited used the same metal tongs they use for all their cake options. Highlighting this to staff has often placed me in the firing line because I’ve refused to accept the cookie and the overall impression I am left with is that they believe that I am being awkward or overly demanding. I find this mindset wholly unacceptable and simply inexcusable and believe that this company are breaching very serious food health regulations.

If we were to take someone who has a nut allergy and place them in front of these staff members, I worry about their wellbeing because it appears that staff members are quite prepared to place customers at risk. One staff member even argued that… “well it's only chocolate” when I challenged her about the tongs.

On other occasions, I’ve witnessed staff using the same heat container that they have just used for another customer having a normal latte to then prepare my coconut latte. In addition, the same cloth is used to clean the heat pipes once milk has been heated and this constantly contaminates everything...

Seeing all these positive reviews about 0800repair has really saddened me. In fact, I am more annoyed now than I was before reading some of them, simply because it seems obvious, they usually offer a decent level of communication and service.

My story starts when they collected my iPad Pro in Jan 2019. Despite informing the young lady I spoke with on the phone when discussing the issue with my iPad, assuming that she would document things correctly at her end. For my own satisfaction though I decided to sellotape a very precise description of the issue, (A full A4 page) to the front of my iPad before it was collected.

It seems that no matter how well I had detailed the issue with my iPad both by phone and in writing they were looking for an entirely different issue to the one I had described twice. When one presents a very professional explanation and document detailing an issue, one expects that someone at the other end will actually listen and read what on the page. Being told afterwards that this doesn’t happen highlights that this is a company who behaves like robots.

Anyway, my iPad was returned after 2 weeks in a huge box all protected in bubble wrap but… with absolutely no paperwork describing what had been done to it. Sadly, as soon as I tried to use it, the very same fault occurred.

My consequent phone became another very miserable experience with this company and the young lady I spoke with become quite hostile and frustrated at my many questions most of which, initially she wasn’t able to provide any answers. After some time on hold it turned out that one of their engineers had in fact diagnosed a hardware issue with my iPad but decided not to fix it and to date, he/she still hasn’t been able to tell me what this hardware issue was.

Several emails later it transpired that this engineer had actually taken ‘my iPad’ along to the local Apple store but forgot to mention that it didn’t belong to him, (I did a factory reset before sending it to them) and as such ‘my iPad’ is now registered in his name.

In my attempts to resolve this with Apple, they outright refuse to give me any details on ‘my iPad’ because it has been registered to this engineer. Because of data protection breaches Apple, quite rightly too, will not communicate with me about my own iPad. This then forced me to contact them again and request a letter from them which would explain this situation.

So far no letter in fact nothing back from their manager who in fact has stopped communicating with me… I am now forced to seek legal advice on this, but more importantly my iPad Pro lies faulty and unusable since I reported the fault to them in December 2018.

0800repair, you should be embarrassed about this situation especially given all these excellent reviews, which clearly demonstrate you are able to get things right for other customers - so why then have you failed so spectacularly with me?

Abysmal service from this company who ignore emails!!

Bought a DBX DriveRack PA2 from them, advertised as ‘brand NEW' on their website. The item that arrived a few days later but it certainly wasn't new. Clearly it is an ex-display, or some other customers return that is damaged.

Cannot believe that a so called professional company would send an item out like this and not only that, they simply ignore all my emails relating to it too.

There is something about buying from within the UK that provides better protection, as it turns out there is very little one can do about this other than spend the several weeks trying to plough through the legal pitfalls of buying items outside the UK.

Trading standards don't give a toss about this as they have very little authority, which I am only just finding out about and find very hard to believe!

The moral of this story folks is when you think you see a bargain online make sure it's a UK company, otherwise if things turn out not to be as you thought, basically you’re screwed!!

Leaseplan WARNING!!!
This companies ‘Customer Services’ can only be described as a gargantuan bunch of entirely disorientated, unconcerned and abandoned of morals group who cannot recognise the most basic principles of communication. A letter I sent them in May, (following up from our telephone conversation in February), about the end of my contract, has still not been actioned and yet they continue to harass and threaten me with letters about my contract that I cannot finalise until they respond!

Never in my 54 years on this planet, have I come across a company that openly displays such a serious lack of practiced management. It would have been more productive to write to the chimpanzee enclosure at my local zoo. I mean what the F...

I tell you people, think of the deepest layer of prehistoric elephant poo and you’ll find LeasePlan sitting right in the middle of it, using their desks as sledges, whilst the rest of us try in vein to remain professional…

UPDATE - 05/11/201805/11/2018:
I find it interesting that you have read this review and responded to it directly, rather than to me directly. If as you claim you have my email address, then why haven’t you reached out to me on that?

Since sending my last letter to Sarah Melinek, Customer Service Director of LeasePlan UK, copied to Matt Dyer, Managing Director of LeasePlan UK on dated October 3rd, 2018. I’ve heard absolutely nothing from LeasePlan in relation to anything I highlighted and outlined in my letter of complaint.

I have not received any ‘recorded delivery’ letters from LeasePlan, nor have I had any emails from you. I have a ‘catch all’ email domain which essentially means anything before the @ symbol will reach me. I’ve checked my in-box again and clarify that I’ve had nothing from you.

Furthermore, I have just checked with my domain server and the only email that has come in from LeasePlan was dated 05/10/2018 from Karen Cleary who is the PA to Matt Dyer, which I acknowledged on the same date. I have just this minute verified this with my email service provider too and there has been no incoming emails from LeasePlan at all after 05/10/2018.

So, what is clear from this is that either you are very comfortable lying to me about your claims or that or that you are sending my documents to someone else, breaching my DATA Protection and as such I would like to know which one it is.

Great item and seller only issue is that they have so much stuff listed its hard to see it all as there appears not to e any categories... Other than that Ive bought a few things from them and all has been exceptional. Thank you...