Always enjoy ringing 0800 repairs, Laura is such a pleasant helpful young lady, putting you at ease if there is a boiler problem lovely talking to someone who knows what they are talking about and ass... See more
Company replied
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Review summary
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Massive thanks to Laura Anscombe.. she helped guide me through the process of arranging an engineer call out, arranging a monthly plan for service repairs etc. Since my husband's passing , navigatin... See more
Company replied
I’m very happy with the overall installation from 0-800. Special mentions for Geraldine Combe, who was very helpful over the phone. Even the installation is over , she still kindly helps me to sort ou... See more
Company replied
Boiler breakdown down no error code showing. Engineer phoned Baxi they got it wrong . Martin from 0800 very knowledgeable and experienced Engineer found the fault and fixed. So glad as no hot water fo... See more
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Company details
Written by the company
We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation. Based in the North East of England and enjoying national coverage. We have years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
0800 Repair
Written by the company
- What we do!
- We support energy providers, insurance companies, social housing providers and housebuilders to deliver UK-wide services for heating, plumbing, renewables and insulation.
- Home Service
- Based in the North East of England and enjoying national coverage. PHS has years of experience in providing a fast and professional service to customers requiring heating, insulation or renewables, be it an installation of a new system or the repair of an existing one.
- Insulation Services
- We offer a range of insulation services, including cavity wall, loft, underfloor and Room in Roof insulation. All our installers are ACOPs approved and are approved installers for the insulation systems we provide.
- New Build Developments
- We have an experienced, highly skilled team that ensures new build projects run smoothly, from start to completion. Services offered include plumbing, heating and electrics. We offer our services across a range of different projects and building types including residential, social housing and regeneration schemes.
- Service and Repair
- We offer trusted servicing and repairs for heating and renewable systems nationwide. Our qualified and friendly engineers carry out all maintenance and repairs, including gas heating repairs and replacements, renewable installations and repairs and all aspects of plumbing.
- Social Housing
- A trusted partner to many social landlords and local authorities, providing a cost-effective, quality service. We want to make life as easy as possible for social housing providers. We offer a whole range of services so that our clients can get everything they need from a single source.
- Renewable
- Renewable energy systems reduce consumption costs and the environmental impact energy has on the planet. We are approved and accredited to install and design all types of renewable technology and pride ourselves on excellent levels of quality and service.
- Part of a Global Family
- We are part of a 12K+ strong global family of companies, providing climate solutions across the globe.
- Key Stats
- • 100K+ Heating & Renewables Service & Repairs per Annum • 150K+ Customer Calls Handled per Annum • 15K+ Heating & Insulation Installations per Annum • 2000+ ASHP & GSHP Installations per Annum • 250+ Direct Employees
Contact info
0800 Repair, Pacifica House, Rainton Business Park, DH4 5RA, Houghton Le Spring, United Kingdom
- 0800 030 6040
- www.0800repair.com
4.9
Excellent
34k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
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Danielle was very helpful and explained…
Danielle was very helpful and explained everything very clearly
5 November 2026
Unprompted review
Hassle free
Quick and easy arrangement for a service engineer to come out.
5 November 2026
Unprompted review
Laura was very professional even when I…
Laura was very professional even when I had to call back and change time of visit
5 November 2026
Unprompted review
Solar Panels
My recent experience with 0800 Repair has been very good, they have worked around me being in full time work and kept me informed of all work to be carried out Georgia Binks sent me a list of the work to be carried out with the dates so I know what’s happening on each date.
4 November 2026
Unprompted review
Very good communication with Daniella…
Very good communication with Daniella Ward. She explained all very clearly to me
5 November 2026
Unprompted review
Just want to say a big thank you to…
Just want to say a big thank you to Joanne for her patience and caring attitude towards us regarding heat pump installation, etc. Very very professional!!
5 November 2026
Unprompted review
Good service all round from call…
Good service all round from call booking and from Dale, the visiting technician, to complete a thorough service on the heat pump.
3 November 2026
Unprompted review
An emergency panick station rang 0800…
An emergency panick station rang 0800 spoke to lovely Laura Anscombe who gave me instructions to what to do while their engineer gets their. Laura is always very helpful . Thank you Laura
4 November 2026
Unprompted review
Georgia really made my day organising…
Georgia really made my day organising the replacement of my air source heating so quickly and easily
4 November 2026
Unprompted review
The man that visited me today was very…
The man that visited me today was very efficient kind and helpful I had a problem with my boiler he ordered the part and is coming back first thing in the morning to fit it for me which I am very grateful for
4 November 2026
Unprompted review
Called for a boiler service got…
Called for a boiler service got straight through to a person not an AI but a very friendly service booked within two weeks I got to admit this has always been a friendly service I’ve had a care package for 10 years and never had a problem.
4 November 2026
Unprompted review
Jessica Roberts
Jessica Roberts. I had written the wrong date for boiler service. Not mad, just confused. Jessica was lovely. Cleared it up and sorted it in minutes.
4 November 2026
Unprompted review
Lovely to speak to Laura
Lovely to speak to Laura,
Phoned to make an annual boiler check.
She was very helpful and a pleasant lady to speak too.
4 November 2026
Unprompted review
Great service from Laura Anscombe in…
Great service from Laura Anscombe in customer services to the gas engineer who came a few hours later and repaired the boiler with great efficiency and offered me some good advice on boiler operations - well done
3 November 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
A phone call to Joanne…
We made a phone call to Joanne Thompson, she was very informative and talked us honestly through the whole procedure, she couldn't have been more helpful.
3 November 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Excellent service by laura Anscombe in…
Excellent service by laura Anscombe in getting urgent repairs booked in painlessly and by the engineer
2 November 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Happy chappy
From start to finish the service was out of this world the lads came to me Tom Steve and Andy very professional installing my solar panels I would recommend these to anyone
Hundred percent very happy.
2 November 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Chloe coning was lovely
Chloe coning was lovely, polite and informative. Great service thanks
2 November 2026
Unprompted review
Reply from 0800 Repair
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with 0800 Repair. Our team takes pride in delivering top-quality service, so it’s wonderful to know we met your expectations.
We truly appreciate your support!
Best regards,
The 0800 Repair Team
Great customer service
In the past we have not had the best of service when calling to book our annual boiler service, usually some problem, long time to answer or not answering at all or diary not open to bookings call back in a couple of weeks, but this afternoon Chloe Coning answered my call, this was done quickly, pleasantly and very efficiently literally sorted in 2 to 3 minutes Thank you.
2 November 2026
Unprompted review
Reply from 0800 Repair
Thank you so much for taking the time to leave us a 5-star review!
We're sorry to hear that your previous experiences when booking your annual boiler service haven't always met your expectations, and we really appreciate your honest feedback.
It's wonderful to hear that Chloe was able to assist you so quickly and efficiently, making the whole process straightforward and stress-free. We'll be sure to pass on your lovely comments to her!
Thank you again for your feedback and for giving us the opportunity to provide you with a better experience.
Kind regards,
The 0800 Repair Team
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