Mike

Best shorts ever. So comfortable, with no chafing. Can even wear them two days if it's not too hot. The micro tencel vest is if anything even better, keeps me feeling fairly cool but looking very hot at 32C. Some shorts have faded a bit, and the 7" ones have stretched, but i can't really wear anything else now.

Terrible customer service. I had a repair done in 2024 on a dishwasher and paid the engineer by card immediately afterwards.
Over a year later I received a surprise letter informing me that I was in default for this invoice.
I spent a long time on the phone to a 'customer services' agent, providing her with a screenshot of my bank statement showing the payment. She later sent me an email assuring me that the payment had been located and my account was clear and that I would receive no further demands. Then six months later I received another threatening letter for the same invoice. I spent over half an hour on the phone to an agent who could barely speak English and couldn't be bothered to find the previous emails and struggled to open the ones I resent. I provided the same details again (bank statement, payment information). She opened an invoice dispute but I heard nothing more. I chased again today. An agent kept me on hold for 20 minutes then he immediately hung up. I sent a follow-up email and was then sent a very generic 'we are conducting a thorough investigation' email with 'apologies for the inconvenience'. Sorry but this goes way beyond 'inconvenience'.
Do not buy anything from Miele. Their products are not that good (the dishwasher was only a few years old when it failed), the repairs very expensive (£200 for a tiny circuit board on the water inlet). Accounts Department incompetent if not fraudulent and Customer Service the very opposite of the name.

UPDATE 2026-06-29 I had a call and an email today confirming that the invoice had indeed been paid when I said it had, and that I would receive no further letters, so thanks to Jens and Elizabeth for getting this sorted out. What a shame I had to go through Trustpilot to get through to some capable staff.
I do have to note the irony of a company that exhorts customers to pay more for something better yet itself decides to cut costs by not performing proper checks on default letters and also by outsourcing its customer services to a staggeringly useless offshore company. They may be cheap but the reputational damage they cause is immense.

Fast and economical

Excellent quality and service. Problems are very rare but are always swiftly rectified. Great commitment to the environment too.

Arrived quickly. Products look good.

Delivery was prompt and products appear to be good. Very happy with the hemp sheet in particular.

Surveyor arrived on time and was polite. He spent about an hour taking photos of the house, all from the inside. I received the report the next day, which was a PDF of the thermal images with some very cursory explanations, nothing more detailed than "ceiling retaining heat", "cold ingress from the window - can be adjusted" and "wall losing heat which could be due to a breakdown or lack of cavity wall insulation". Some of the images were missing and it took four chaser emails and a phone call to get the missing images sent to me. This cost almost £400. I could have bought a camera myself and done a better job for less.

Henry is the best

The apartment had a lot of minor issues and two major ones. The first is that the road noise, whilst briefly mentioned in the description, was far worse than I imagined, and was relentless all through the night. The second, even worse, was that the bed was so uncomfortable I didn't get a wink of sleep. I was also given the wrong key code and if the very nice cleaner hadn't been at the property when I arrived I don't know how I would have got the correct one as I had no response from the owner when I contacted them about other issues. I have never cut a holiday short before but this time I had no practical alternative. Dreadful experience.

Good products, fast delivery, sustainable packaging.

I like Blackwells, but when it takes a week to despatch a book it is getting harder to choose them over the ubiquitous alternative.

Fast delivery. Very good product, which was fun to put together. Only problem was the huge amount of plastic bubblewrap. Please try to be more sustainable!

Very good service, but the online order tracking is not helpful. My order was still showing as Processing several days after ordering with no delivery information. I sent an email to ask where it was and I received a very prompt and helpful reply and the order arrived as promised in the email.
My order is still showing as Processing the day after it was delivered.
If the website order tracking had been more informative I'd have given five stars.

Absolutely shocking overcharging. £98.99 for a replacement shower flow control, which was basically a standard 1/4-turn ceramic cartridge that should cost no more than £15. You should be ashamed.

Great fun, builds confidence.