MyHenry Reviews 

28,022
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional suction power, durable build quality, and outstanding overall efficiency when tackling challenging everyday household cleaning tasks across various surfaces. Furthermore, people frequently emphasize the seamless online shopping experience, noting that website orders are securely processed effortlessly and delivered remarkably fast. Some reviewers were not happy with the overall weight, mentioning that the device can feel quite heavy and sometimes difficult to maneuver across thick carpets. A few other people also felt that certain delivery experiences fell short of expectations due to unexpected dispatch delays or local postal carrier issues.

What people talk about most

Order

Customers consistently note positive experiences with order processes, highlighting easy website navigation,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple, reliable, and easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My new Henry Allergy arrived swiftly and although I ordered extra bags it came with a spare, plus another already attached so once pipes were attached I was ready to clean. Bags are large so shouldn't... See more

Company replied

Rated 5 out of 5 stars

Excellent product, promo offer and price. Henry quick arrived quickly, only downside i ordered pro kit, extra pods and all three items arrived in different deliveries, two items same day, within 30 m... See more

Company replied

Rated 5 out of 5 stars

We love our Henry pumpkin! By far the best vacuum around ☺️ Never loses suction, light enough to carry up the stairs, most powerful one we’ve ever had. Delivered within 4 days, easy to set up and came... See more

Company replied

Rated 5 out of 5 stars

Purchased a my henry quick cordless stick vac, it is so good i wish i had got one before, got a shark before worked well at first. Had my henry a few months now, did purchase a spare battery , if you... See more

Company replied



Company details

  1. Appliance shop
  2. also in
  3. Cleaning products supplier
  4. Electronics store
  5. Vacuum Cleaner Shop

Written by the company

Everybody loves Henry! Independently rated the UK’s best loved vacuum, we’ve made more than 20 million Henrys and most are still in use today. MyHenry is your official, one-stop Henry shop, direct from UK manufacturer. Whether you're looking to buy your very first Henry, or you've had your Henry for 45 years, MyHenry offers the largest range of machines, bags and accessories online, plus expert help and support from our friendly Customer Care Team. Long live Henry!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28k reviews

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1-star

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4.7

All reviews

(28,022)

3,594 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Henners for the win, they're like pokemon, gotta catch them all

I run a small cleaning business and Henry is our go too companion. We have them in pale blue, pink, purple, red and now green, they are pretty much indestructible and when we retire one they become repurposed into planters for my garden because let's face it, who can send something with eyes to the tip when it feels like you have an emotional connection to them!

Please bring out a teal green one... Or a sparkly pink one... Or one with boats on! We just love them all, and yes I appreciate that sounds mental but once you go Henry you never go back, they really are the best!

They're like pokemon, I really feel like I have to catch them all

29 October 2026
Rated 5 out of 5 stars

Company followed up on my enquiry when…

Company followed up on my enquiry when it was out of stock. I was notified straight away. Product is really good. This is my third Henry, the other two (full size Henry) are still in use.

29 October 2026
MyHenry logo

Reply from MyHenry

We are so pleased to hear that you appreciated our prompt communication regarding stock availability and that you are happy with your third Henry vacuum. MyHenry Team

Rated 5 out of 5 stars

Feels like a new vacuum now I’ve…

Feels like a new vacuum now I’ve replaced the new head!
Happy with my purchase

29 October 2026
MyHenry logo

Reply from MyHenry

We are pleased to hear that your vacuum feels brand new again after replacing the head. Thank you for sharing your positive feedback and we are glad you are happy with your purchase. MyHenry Team

Rated 5 out of 5 stars

Great product at a good price (with…

Great product at a good price (with Blue Light discount!) Arrived very quickly

28 October 2026
MyHenry logo

Reply from MyHenry

We are so pleased to hear that you enjoyed our competitive pricing with the special discount and that your order arrived so promptly. Thank you for sharing your positive feedback with us! MyHenry Team

Rated 5 out of 5 stars

Simple to find product match

Simple to find product match
Simple to order
Fast delivery
Not excessive packaging

12 October 2026
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Reply from MyHenry

Thank you for your feedback and the five-star rating. We are pleased to hear that you found the ordering process straightforward and our delivery prompt and efficiently packaged. MyHenry Team

Rated 5 out of 5 stars

I have a new hettie!

I have a new hettie! Great shopping experience, ordered extra tools which came in 3 days!! 10/10 from me, great hoover, very pleased

28 October 2026
MyHenry logo

Reply from MyHenry

We are delighted to hear about your positive shopping experience and that your new vacuum and extra tools arrived so promptly. It is wonderful to know you are pleased with the performance of your new machine. MyHenry Team

Rated 5 out of 5 stars

Love the pink Henry

Love the pink Henry
Great customer service
Great delivery
5 ⭐️⭐️⭐️⭐️⭐️ all round

28 October 2026
MyHenry logo

Reply from MyHenry

We are so pleased to hear that you love your pink Henry and had such a positive experience with our customer service and delivery. Thank you very much for sharing your wonderful five-star feedback with us. MyHenry Team

Rated 5 out of 5 stars

Quick and easy ordering

Quick and easy ordering, delivered in a few days after ordering

28 October 2026
MyHenry logo

Reply from MyHenry

We appreciate your feedback and the 5 stars! We are so pleased to hear that your purchasing process was quick and uncomplicated, and that your items were delivered within just a few days. MyHenry Team

Rated 5 out of 5 stars

I love my George!

George is a great machine, very effective and easy to use.
Replacement bags are good value.
Delivery of all items ordered has been speedy, and is free over a certain amount.

12 October 2026
MyHenry logo

Reply from MyHenry

We are pleased to hear that you find your new machine highly effective and simple to operate. It is also great to know that you are satisfied with the value of the replacement bags and the speed of our delivery service. MyHenry Team

Rated 4 out of 5 stars

simple and straightforward. Quick delivery

I simply ordered refil bags fo myself and my mother,
the only hitch was as i purchased one box of 10 and the other of 5 i was only 1p from free delivery!!
I could have bought 2 lots of 10, obviously but my mother already has a few bags left and it would unneccessary. Especially as it me who uses her hoover. i only ordered her some to split the postage and avoid having to pay post again in 2 months for one more box. happy with the delivery.

28 October 2026
MyHenry logo

Reply from MyHenry

We are glad you enjoyed your experience with our delivery service. We appreciate you taking the time to share your feedback regarding our free shipping threshold. We understand how frustrating it can be to miss out on free delivery by just a single penny, especially when trying to coordinate a practical order for your household needs. We will share your comments with our team as we continually review our delivery policies. MyHenry Team

Rated 5 out of 5 stars

Henry Pet

Fast, easy service and a great little vacuum for a pet household. I would recommend it to anyone who has pets.

27 October 2026
MyHenry logo

Reply from MyHenry

We are pleased to hear that you experienced quick and straightforward service, and that your new vacuum is performing so well in a home with pets. Thank you for sharing your positive feedback and for recommending our product to other pet owners. MyHenry Team

Rated 1 out of 5 stars

We have not received the ordered Henry

We have not received the ordered Henry. Still waiting for some news from DPD or Henry

28 October 2026
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Reply from MyHenry

Thank you for taking my call this morning and im glad that we have got this resolved for you. MyHenry Team

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery, easy to assemble, good suction, nice and light

27 October 2026
MyHenry logo

Reply from MyHenry

We are so pleased to hear that you experienced fast shipping and found your new vacuum lightweight, simple to put together, and powerful. Thank you very much for taking the time to share your positive feedback with us. MyHenry Team

Rated 5 out of 5 stars

Great stuff

Great stuff

11 October 2026
MyHenry logo

Reply from MyHenry

Thank you for taking the time to leave us a 5 star review, we really appreciate it. MyHenry Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service.
Initial delivery issue with Courier losing package resolved quickly and without fuss. myHenry pet cleaner has plenty of suction power on the carpet.

27 October 2026
MyHenry logo

Reply from MyHenry

We are pleased to hear that our customer service team was able to resolve the delivery issue quickly and efficiently for you. It is also great to know that you are satisfied with the strong suction power of your new pet cleaner on your carpets, and are glad it's meeting your cleaning needs. Thank you for sharing your feedback. - MyHenry Team

Rated 4 out of 5 stars

Arrived on time easy to unpack and…

Arrived on time easy to unpack and ready to go. Wish someone could design a nozzle that is thin enough to get dust and debris out of window tracking.

4 November 2026
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Reply from MyHenry

We are glad you enjoyed your experience with our quick delivery. We appreciate your feedback regarding a narrower tool for tight window tracks. Thank you - MyHenry Team

Rated 5 out of 5 stars

Fantastic value for money from people who care about your business

I mistakenly ordered this to be delivered to my old address in Birmingham. The help desk were fantastic, and had the parcel redirected to my new address in Cheltenham. The product itself is fantastic, and I'm really pleased with my purchase. Definitely worth the money

27 October 2026
MyHenry logo

Reply from MyHenry

We are so pleased to hear that our customer services desk was able to assist you in redirecting your parcel to your new address so efficiently. It is wonderful to know that you are happy with your purchase and that you find it to be great value for money. Thank you for sharing your positive experience with us. - MyHenry Team

Rated 1 out of 5 stars

Good product, shame about the customer service

Good product, indifferent and unhelpful customer service. Based on that, I won’t be buying another.

27 October 2026
MyHenry logo

Reply from MyHenry

Hello, it was nice to speak to you and discuss this matter. We appreciate your feedback as we are always seeking to improve. All the best, MyHenry Team

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