SIXPAD Reviews 

I purchased a sixpad hoover recently and It had a powering on issue within a few days of receiving it. Customer service did refund me in full for the faulty hoover, but have refused to refund my postage for shipping it back to them. Not a very good product in my experience, and a poor after sales service

Very disappointing customer service and product performance. If I could give a zero then I would do!
I purchased a Sixpad S80 vacuum for £179.99. The machine was not used immediately, but when it was eventually taken out of the box and used, it had virtually no effective suction and never performed satisfactorily. It has only been used around three times.

I supplied Sixpad with video evidence, photographs, and even comparative evidence showing how much debris a Dyson removed from carpet after the Sixpad had already been used on it. I also offered to return the machine for inspection.

Instead of arranging an inspection or refund, I was repeatedly offered filters, a battery, and finally a replacement machine. I declined because I had lost confidence in the product and wanted a refund. Sixpad eventually refused the refund and suggested I obtain an independent engineer’s report at my own expense, while declining to commit to reimbursing that cost.

I found the whole process extremely frustrating and unnecessarily drawn out. I simply wanted a vacuum cleaner that vacuumed. I would not buy from this company again.

SIXPAD
Shockingly amazing service from Oliver Bennett—went completely above and beyond! If I could give 10 Stars I would.
I am updating my feedback for SIXPAD because their team completely turned my experience around. After an initial issue, they first refunded me for a floor head I had purchased. Then, knowing my battery was broken after I accidentally dropped the vacuum, Oliver Bennett from the Customer Resolution Teampromised a replacement.
When Oliver realized the battery was out of stock, instead of making me wait, he simply arranged to send me a brand-new SIXPAD S80 Cordless Vacuum!
I am absolutely stunned by this level of care and customer service.
Oliver truly put the customer first, and I highly recommend this company to anyone.

Very helpful and understanding people at Sixpad, sent me a new floor head assembly when the original one developed a split hose. Would recommend using Sixpad !

Excellent service. Resolved a problem very quickly without any fuss. I would certainly recommend this company.

What a fantastic companie this is . So prompt and re liable . I lost or misplaced my charger for my hoover tried every where to buy one . But no one could help me . I contacted the company itself in 24 hrs I had a reply . They would send me a new charger at once . No charge and no transit fees ! Christ could you see a British company doing this No Way they would screw you for pounds and charge for postage . That's what I mean . Great company fantastic service . I offer to pay for the replacement and the postage but it was turned down ." No Charge" they were adamant . So what more can I say about this company . FANTASTIC SERVICE KINDNESS AND HONESTY. to all customers . They should get a badge for their honesty and help . Thank you so much . Kenneth Bruce . Former police officer .

If I could put zero I would. Its awful.
I read the reviews and it's saying its really good so I thought let's go for it. What an awful mistake. I can honestly say that it's £180+ down the drain. We have to put it on full power for it to pick up a little bit we'll that's if your lucky because it spits out more then the battery dies cos its on full power😤
I've said front Sept. 2026 I have had this for nearly a year and it's rubbish.

The customer service team is brilliant, replying to my query within 24 hours and not only giving me written advice but also sent a video. They also reassured me that they were always there to help. And I'm very pleased with my Sixpad - powerful and light and easy to use.

I cannot believe how this vacuum cleaner received such high ratings. It has poor suction, a short battery life and the container is not easy to empty. I bought a small brush to get the hair or dust out. It’s a poor product and was a waste of money.

Have been using now for the last couple of weeks and am very impressed with the efficiency of the vacuum,This is the third cordless I have bought and it far better than the other two which were more expensive and bigger names.It is lightweight easy to fit the battery and the three settings are very responsive.Using the high setting you can feel the pull on the carpet.An excellent product and would recommend without hesitation.

Excellent customer care service. I had an issue with my vacuum not charging and the team responded very quickly , sending me a replacement part . Other companies should take note

Excellent vacuum, does all what it says on the ads. Its so lightweight, excellent suction too and yes the bin is prob a bit on the small side, but its so easy to empty and who wants a large bin full of stinky dust. It's not all about having a named brand, so glad I bought this one

Absolutely stunning customer service. Every email, polite and friendly.

Problem resolved in record time. Replacement received and ready to go again.

Prompt attention on every email within hours not days. Makes a difference, I'd definitely buy again and recommend to others

Thank you

I have had a SIXPAD lightweight floor cleaner for a number of years and have been delighted with it. It is very light, versatile, and the suction has remained constantly good. Unfortunately this month a slit appeared in the plastic tubing. I contacted SIXPAD and they couldn’t have given me a better service. They were very pleasant and responsive. My problem was resolved
extremely quickly. I can only go on my experience and given the chance I will always choose a SIXPAD floor cleaner for versatility and after sales service. A service beyond expectation.

Great lightweight hoover. Love the way you can 'bend' it to get right under the settee.
Found the hose had a split in it & Monica from Customer Services, well absolutely faultless. Prompt replies & issue resolved 10/10. Thank you

Have had my Sixpad just over 12 months and have been genuinely impressed with it. It cleans well with as much power as either Dyson or Shark products which I have used previously, but has the advantage of being lightweight and much quieter than either of the above. When I did have a problem with a part and it was just outside the guarantee period they quickly responded and replaced the part free of charge with no quibble. Excellent product and fantastic customer service! 100% recomend!

had a problem charging the unit, but the company sent a new charger immediately and all is now working. Great Service from Monica.

Communications & delivery excellent, the vac seems to be substantial and easy to use. I will have to wait until we have used it for a couple of weeks to be able to review it's quality & perfomance.

I have had this for some time and still struggle getting top off the stick I have to prize it off with screwdriver do not recommend as this is chewing up both pieces

Initially very impressed and pleased with my SIXPAD S80. However it bean to loose its suction power and this was eventually found to be due to a partially severed tube just above the floor head. I reported this to SIXPAD online and received a polite and prompt response with the promise of providing free of charge a replacement floor head. I could not fault the service provided and highly recommend investing in this product and with this company.