Jonathan S.

If I could, I’d give 0.1 star because it’s become a trend that the delivery driver pretends to have attempted a delivery when they simply did not and you end up having to go to a nearby drop off point.
I wonder why so many businesses still use DHL (but UPS are the same).
In comparison, Amazon does an amazing job at delivering goods.

I ordered a new motorcycle helmet from this online store last week Tuesday because they had such good reviews on Trustpilot and a very good deal for the model I wanted.
I decided to pay 14€ for premium delivery (1-2 business days) by UPS.
The delivery took 5 days (instead of 1-2) and I had to cancel my weekend plans. I contacted FC Moto support on Thursday and then Friday to check why my parcel couldn’t be delivered to my address (I contacted UPS first) but never received any answer to the 2 support tickets I raised via the web site virtual assistant.
While FC Moto is not responsible for UPS, I only give 3 stars because the customer support was nonexistent to deal with this delivery issue (they are supposed to contact the courier to ensure the address is correct).
Upon receiving the parcel, the address was indeed incomplete… so the Delivery Address form on their website is unfit for purpose… because I did provide the additional information but it was simply not on the label.

Pedí un producto en una página web con muy buena reputación y pagué por un envío urgente (1-2 días con UPS).
Primero, vi que el envío se retrasaría un día porque no pudieron «enviar el tráiler a tiempo»... así que el paquete llegaría en 3 días...
El tercer día, no había ninguna indicación de a qué hora se entregaría, y luego, a la 1:05 p. m., vi una actualización en el sitio web que decía que no podían encontrar mi dirección y que, por lo tanto, la entrega se realizaría, en el mejor de los casos, después del fin de semana, el lunes (una semana después de haber realizado mi pedido).
Cuando pagas por una entrega premium, esperas recibirla. El servicio de atención al cliente fue absolutamente inútil y el hecho de que no puedan comunicarse con los conductores para guiarlos en 2026 te dice todo lo que necesitas saber sobre los pobres medios de una empresa así. Cuando un conductor de Amazon no puede encontrar mi dirección, me llama...
No era la primera vez que recibía un mal servicio de UPS (FedEx y DHL son iguales, según mi experiencia), pero ahora los evitaré en la medida de lo posible.

Como no recibí mi artículo a tiempo, tuve que cancelar mis planes para el fin de semana, lo que me costó más que la tarifa de entrega urgente que pagué...

Bought 10GB of data as I was in Japan for 2 weeks and with all the free Wifi, had 2GB left by the time I left Japan.
Don’t think I had any coverage issues while in Tokyo, Osaka, Nara, Hiroshima and Kyoto.
My only problem is that when I first tried to install the eSIM on my iPhone, the app kept complaining that I couldn’t (though my phone is unlocked).
I stressed a bit as I couldn’t reach support to get help but after reinstalling the app using Narita free WiFi, it successfully installed the eSIM.
Other than that, very good service.

Yoto is a great product, well thought and designed and perfect for young and not so young children. Our 5yo daughter love hers. Mobile app allows you to do loads of things and gets a bit difficult navigating but adds so much to the product.

Story cards can be pricey depending on which stories you get.

Great products by a great team.

I have been protecting my last 3 iPhones with Mous Limitless cases and I cannot recommend enough this company. Their products fit perfectly the iPhones they are meant to protect. They look cool and are correctly priced and best of all, do the job they are meant to do: protect your phone. Now I am very careful with my expensive toys, but now and then, you are bound to drop your phone. It happened to me too and I was glad to have a good phone case to save the day.

- English -
So I tried to apply for an Amex Platinum card (unfortunately, I don't speak Spanish fluently yet) and haven't been able to get the relevant assistance when calling them. Tried calling their number 10 times maybe, and I get transfered and the call eventually ends or I get to speak to someone for a few minutes, and get transfered again and then call ends.
Considering the price of the card and the supposedly high level of service, that doesn't bode well. Reading the very bad reviews here, I'll look for another credit card provider.

- Español -
Así que intenté solicitar una tarjeta Amex Platinum (por desgracia, aún no hablo español con fluidez) y no he podido obtener la asistencia pertinente al llamarles. Intenté llamar a su número 10 veces tal vez, y me transfieren y la llamada eventualmente termina o consigo hablar con alguien por unos minutos, y me transfieren de nuevo y luego la llamada termina.
Teniendo en cuenta el precio de la tarjeta y el supuesto alto nivel de servicio, eso no augura nada bueno. Leyendo las muy malas críticas aquí, buscaré otro proveedor de tarjetas de crédito.

Elegimos trabajar con Balcells Group Lawyers después de ver un vídeo en YouTube y, aunque un poco escépticos al tratar con ellos desde el extranjero, recibimos un servicio excelente hasta su finalización. Nuestro abogado, Gonzalo G. Monclús, ha sido fantástico y ha hecho que nuestro proceso de traslado sea fácil y sin problemas. Recibimos un gran asesoramiento y una excelente comunicación (¡también en inglés!).

¡Muy recomendable!

=== English ===

We chose to work with Balcells Group Lawyers after watching a YouTube video and, while a bit skeptical dealing with them from abroad, we received excellent service until completion. Our lawyer, Gonzalo G. Monclús has been fantastic and made our relocation process easy and smooth. We received great advice and excellent communication (in English too!).

Highly recommended!

I was with Hyperoptic for 5 years and only had 2 minor outages during that time. Other than that, the service has been impeccable all the time.
Their customer service team (chat or phone) are awesome, responsive and knowledgeable!
And their broadband is probably the best value for money in the UK today.

I wish Hyperoptic was available where I live now, I would sign up immediately. In fact, I wish Hyperoptic was present in every city of every country if they can maintain this level of quality.

My review may sound over-flattering but I have lived in 4 different countries (FR, AU, UK, ES) and dealt with a lot of internet providers: Hyperoptic was the best so far.

When I signed up for a 3 year lease in 2019, I was a bit worried about leasing a car and possible hidden costs.

During those 3 years, I only drove a quarter of the total mileage allowed (thanks to the pandemic mostly).

Regardless, every time I called the team to schedule the yearly maintenance, fix a punctured tire, get an overseas permit, the team was quick to take my calls and provide assistance. Even returning the car at the end of the lease was super easy.

Called again today to check if there was anything left for me to pay (outside of the fair wear and tear) and Laura F was of great assistance.

The only reason I am not giving 5 stars is because of the delay to get informed of any ticket/PCN/etc.
I got a ticket for driving in a bus lane by mistake, and a ticket for invalid parking; while I was totally responsible for those two issues, I was not informed quickly enough meaning I missed the grace period to reduce the penalty cost each time. These should be emailed instead of mailed so that drivers can react quickly and benefit from the grace period.

Other than that, I would totally recommend ALD Automotive UK

First time using them, but brilliant service, on time, very polite and helpful with our very heavy luggage.
I will most definitely use them again in the future.

I have been getting my energy with OVO Energy for 7 years now and I have never had any problem or bad surprises with the bills.

Great company !

Excellent service, affordable price and easy to use website.
Used Domex for the first time when I had an issue with my washing machine (out of warranty).
Their prices were much lower compared to others, the customer service team clearly explained everything over the phone (what, when, how much). When the repair engineer came, I had no surprise, except maybe that he turned out to be friendly and professional. He also took the time to explain to me what was the issue and my options.

I strongly recommend Domex for repairing washing machine and will use them again if I need to repair something no longer covered by the manufacturer’s warranty.

Been using this service a few times UK to EU and US to UK and it’s been flawless each time.

Highly recommended!

So I decided to buy an item on sale directly from the Superdry website. I placed the order, and patiently waited to receive it.
A week or so passed and today, without any explanation whatsoever, I received a refund.
While I'm glad to have received the money back, I wished they had told me why they couldn't fulfill the order.

So yes, very disappointing.

3rd time I buy from Reliant Direct (1st time an LG OLED in 2017, then a Samsung soundbar last year, and now a QLED TV from Samsung) and prices are good and delivery always flawless.

Will keep doing business with them.

Very happy purchase of a LG OLED TV wich was delivered to me less than 24 hours later.

Sales assistant on the phone was polite and professional. Will consider buying again from them.
Definitely recommend.