DHL Reviews 

If I could, I’d give 0.1 star because it’s become a trend that the delivery driver pretends to have attempted a delivery when they simply did not and you end up having to go to a nearby drop off point.
I wonder why so many businesses still use DHL (but UPS are the same).
In comparison, Amazon does an amazing job at delivering goods.

Paid 1,284.36 dollars por a box to be sent from USA to Spain , it was at aduanas and even I did all they asked my box was returned , no one guide , or give report or call me , nothing . Did call DHL in Spain they hung up on me. On email they respond , it's not our problem . No one gives an answer, no one knows anything . I feel disrespected, insulted , if I paid to USPS. I would have better results for a lot less money.

so sad the customers can't chose which company is the deliverer.. but everytime it appears its DHL its a nightmare. this week they literally delivered to a completely random person, let her sign and thats it. I just saw in the tracking app the the status changed to DELIVERED. So I called DHL and they told me - no it was given to someone and signed from that person so their job is done. Then I asked who's name is on the package? she replied mine. Then I asked who signed for receiving it - someone else.. aha ok! but its not their fault. I need to figure out now - how & where the package is.

The service of this company is not even worth one star. Everytime they have to deliver something at my place they comment they have been here which is a lie!! They never pass my place and just drop my delivery at a drop off point that's not even close to my house. The company is very unprofessional and I would never recommend to make use of this company to anybody!

I have never experienced a delivery service as frustrating as this.

My parcel was scanned at the DHL depot in Málaga and marked “Out for delivery” four consecutive days. Every evening the tracking changed to “Not delivered today: delivery expected for the next working day.”

I stayed home every single day waiting for the delivery. Nobody rang my doorbell, nobody called me, and no actual delivery attempt was made.

The tracking clearly shows the parcel leaving the depot every morning and returning every evening without being delivered.

To make matters worse, DHL customer service never replied to my enquiries, leaving me with no information and no way to resolve the issue.

As the recipient, I had no option to redirect the parcel to a Service Point or arrange collection myself.

The only reason this issue is being addressed at all is because I contacted the sender and asked them to intervene with DHL.

This experience has been extremely frustrating and has shown a complete lack of communication, customer service, and delivery reliability.

If I could give no stars I would . Package due for delivery , waited in all day then got email saying it had been dropped off at drop off center 20 minutes from my home . As I couldn't get there to collect I contacted DHL to ask if they'd deliver next day . No reply . I then said I wanted to make a formal complaint reply they'd get back to me . That was 4 days ago . I paid someone to collect the parcel for me . Just got email with more excuses . Very busy . So what . Set on more staff not just dump parcels miles away from the address they should have been delivered to . Terrible service and non existent customer service .

Useless. Now that they partner with CTT packages are never delivered. They claim to have attempted delivery, yet I was home all day.

DHL informed me 4 times they were going to pick up a return.
4 times I waited all day at home and they never showed up and never contaced me with one of their usual excuses.
THEY ARE AN ABSOLUTE DISGRACE EXCUSE FOR A DELIVERY COMPANY.

I used to love DHL, always on time, and when they weren't, you at least knew what was happening. NOT my experience today.

They didn't deliver my package, didn't notify me. There's a broken link on their tracking site stating the place I could collect the package (there's no pickup points in my city).

That parcel might as well be lost.

Whatever I spent on that is probably gone as well, since they report the parcel as delivered to the seller.

Lose-lose situation thanks to DHL's horrible service in Spain.

I am trying to find out what is happenning to my package, and it is IMPOSSIBLE to talk to a human.
Worse experience ever.
DHL, get your s...t together, customers will not take it anymore.

Terrible service, barely anyone speaks English for DHL International Customer Service. The envelope stayed in Sevilla for over two weeks and I’m receiving the shipment sent over three weeks ago. Never ever using DHL Spain again.

If I could, I would rate a 0. The transporter says we don't exist and does not deliver the packages. If you contact with DHL you get messages which don't help at all and you cannot reply back. My only recommendation is to stay away from this company, at least in the South of Spain. They don't do their job and they don't solve the problem. The hide behind packagenumbers which don't correspond with their number so that they can keep everything unsolved.

they just earned money on me, all others actions were performed by me to deliver the parcel:

1. i delivered to their dhl spot
2. i printed bar codes
3. i paid on their ugly website without any UX

and after this the parcel was not delivered, but they even didn't attempted to contact the recipient...
so i sent another parcel using other delivery service..
ah, and the last thing - they didn't have any support on their website, i sent month ago, still no replies..

Worst service EVER!
I ordered from Sanitino big and heavy items and DHL didnt bother to bring them home as it was paied.
One guy called and asked
where I live after I receved an mail to pick them up from 25
minutes drive in a place.
The big parcels could not fit into my car and were so heavy !
Shame on you DHL!!!
Envio JJD149021860469000328151

​I am highly disappointed with DHL’s service on a shipment coming from Czechia. The tracking status falsely claims that a delivery was attempted and that I was not at home.
This is completely untrue; I was at home waiting for the package the entire day.
​Instead of delivering to my doorstep as paid for, the courier chose to drop my package at a pickup point located 6 kilometers away. This is not a delivery.

​I have already lodged a formal complaint with DHL, but I have received zero feedback.

Dears. shipment took 10 days from Germany to Spain. 7 days including week fromm germany to Spain. 1 days inside Spain between Bizkaia to Asturias 300km, 2 days in may area (30km) Silvota-Gijon; it arrived on tuesday 16 to Asturias and it was not deliveried till wednesday. Wednesday i was full day at home, and at 12:44 system said that i was not ato home, and itemd was released to a parcel system. this procedure to do not pass to receiver home is full extended in Asturias DHL office, this is not the first time, and this is the reason nobody in Asturias and Spain trust in DHL i was at home checking every 30 minutes where the package was and i discovered this at 12:48, at home, 5m far from the building homephone. incredible, what kind of prossionals lack. thanks

I paid shipping fees to have my parcel delivered to my address and not dumped in a shop in a different village. DHL never even tried to deliver my parcel - I was at home ALL DAY. They lied about me not being at home. It is impossible to contact anyone and I still have not received an answer to the email of complaint I sent. A load of 💩

Mi opinión es sobre dhl e-commerce (supongo filial de dhl), pongo el nombre el nombre en minúsculas porque el servicio de entrega prestado es proporcional a ese nombre en minúsculas.
Tenía que recoger un pedido desde Alemania y España. En el tránsito de un país a otro se demoró dos días(inexplicablemente), por otro lado estando ese día en casa (con dirección de entrega en la misma) me llega un correo diciéndome que fuera a recoger a un centro de recogida, y yo estando en casa.
Busco un teléfono de dhl; me dicen desde dhl, no somos nosotros, son dhl e-commerce; busco un teléfono de atención de dhl.... ¡ y no hay!.
Tan solo hay un formulario típico que rellenas en su web y que no deja rastro en ningún lado, al que me responden que el servicio de entrega contratado tan solo incluye un intento de entrega. Vale, ¿ pero es que el repartidor no ha estado si quiera en casa?
Así cualquier crea una empresa de mensajería. Ánimo dhl e-commerce, vereís los resultados más pronto que tarde.
My review is about DHL e-commerce (I assume a subsidiary of DHL). I'm using lowercase because the delivery service is commensurate with that lowercase name. I had to pick up an order from Germany and Spain. The transit between the two countries was inexplicably delayed by two days. Then, on that same day, while I was at home (with the delivery address at the same address), I received an email telling me to pick it up at a collection center, even though I was home.
I looked for a DHL phone number; they told me, "It's not us, it's DHL e-commerce." I looked for a DHL customer service number... and there isn't one! There's only a typical form you fill out on their website that leaves no trace anywhere, and they replied that the contracted delivery service only includes one delivery attempt. Okay, but wasn't the delivery person even at my house? Anyone could start a courier company with that kind of service. Keep it up, DHL e-commerce, you'll see the results sooner rather than later.

Horrorfull experience.
They did not even tried to deliver it, they just dropped it to a pick-up point. The operator on the phone was unpolite and just repeated that once in the pick-up point I HAVE to go there... I guess that this way they deliver much faster... shameless and umpolite.

Despite my waiting in ALL day for a delivery ---Nothing arrived? DHL could not even send a mail explaining why?
A total waste of space is this company & looking at other comments I see I am not alone in being involved with a company as ignorant as this.