PLEASE READ - IMPORTANT
PLEASE READ - THIS IS IMPORTANT!
XDP are liars and fraudsters and here's the proof.
I paid extra for next day delivery. The item did not turn up so I contacted the seller who was apologetic but insistent that they sent it on a next day service.
XDP - "it's Economy for 2 - 3 business day"
SELLER - "we sent it out on a next day delivery"
XDP offered to show me proof.
SELLER - "sorry it seems like they changed this to economy as we 100% booked it out as next day"
ME - "XDP just sent me an email confirming you bought an economy delivery NOT next day as I paid for."
XDP - "I have also contacted the depot on your behalf to confirm the delivery. They have advised that this will be scheduled for Friday's delivery."
WHICH IS 5 WORKING DAYS - NOT 2-3 WHICH THEIR ECONOMY PROMISES! EVEN THOUGH I PAID FOR NEXT DAY.
XDP - "I do apologise. Please be advised that we are unable to make any changes without your seller confirmation."
So XDP say the seller paid economy "LIE" they also said ECON was 2-3 days "LIE" it's 5. XDP say they can't change a delivery mandate without permission, also a massive LIE as here's an extract from an email they sent the seller.
[XDP] 703138 Re: ZDBRLY007536
O
(Support)
LS
703138 Re: ZDBRLY007536
To Auto Conversions Reply To Support
Good afternoon Sam,
Thank you for your email. I hope you are well.
upon checking, this has been AUTOMATICALLY changed by the system to ECON service
(((((? thought they couldn't change without permission))))
, as there is no Overnight service available for this postcode area"
((((Why take the money if you don't provide the service??? Also why advertise the service if you don't provide it?? FRAUD)))).
The delivery depot has advised that this is scheduled to go out for delivery on Friday
(((7 days after I ordered NEXT DAY))).
Please continue to monitor for further updates. Once this has routed out for delivery, the ETA will automatically generated in the system, and the customer will receive a notification with the two-hour timeslot.
Kind regards,
One of XDPs liars
Final (straw) Mile
So this bunch of liars and cheats have caused both myself and the poor seller a load of grief, not to mention a loss of income.....a BIG LOSS FOR ME AS I HAVE HAD TO RESCHEDULE CLIENTS AT A COST OF OVER £1000
PLEASE, IF YOU ARE A BUSINESS THINKING OF USING XDP AS A COURIER, JUST DON'T.
THEY WILL SCREW UP YOUR REPUTATION WITH MISSED DELIVERYS AND LIES.
THANK YOU FOR READING.
29 October 2025
Unprompted review