Direct Ferries Reviews 

87,518
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 11,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the clean website layout and the straightforward booking process that makes planning upcoming travel very effortless. Travelers frequently mention that it is extremely convenient to compare competitive prices and explore multiple route options across various transport operators in just minutes. Some reviewers were not happy with unexpected service or booking fees that were not properly disclosed prior to completing checkout. Conversely, a small portion of people felt that modifying existing reservations or reaching responsive customer support assistance could sometimes turn out quite challenging when unexpected travel issues occurred.

What people talk about most

Booking process

People report positive experiences with the booking process, highlighting how easy it is to compare options,... See more

User experience

Users describe positive interactions with user experience, highlighting how simple, fast, and straightforward... See more

Website

Clients share positive opinions on website, describing it as user-friendly and very straightforward for... See more

Price

Customers had ambiguous experiences with price. Many reviewers appreciated finding competitive quotes, useful... See more

Service

Customers consistently note ambiguous experiences with service. While many reviewers highlight affordable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A good way to get a good ferry deal, cheaper than other sites. It would be good if you could filter to exclude ports you do not wish to use, and to be able to search more specifically on certain r... See more

Rated 4 out of 5 stars

Ease of use to book a ferry to Santander from Portsmouth! Ferry arrived in Santander a little later than expected but we made it there safely! The ferry journey was 33 hours and it's the longest I've... See more

Rated 4 out of 5 stars

The booking of the ferry was easy and straight forward. However, call me old-fashioned, but I just don't like email confirmation without a pdf copy, especially when it includes a barcode. I am organi... See more

Company replied

Rated 4 out of 5 stars

Easy to use and straightforward until the last hurdle. Unfortunately the site reloaded as soon as I approved payment in my banking app (4 times I tried!!). Eventually I had to use 2 devices to comple... See more


Company details

  1. #9 of 18 best companies in Ferry service

Written by the company

Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

88k reviews

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4.3

All reviews

(87,518)

11,282 reviews in the last 12 months

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Rated 5 out of 5 stars

Always been a p and o guy

Always been a p and o guy, but the last 3 crossing i have used irish ferries, 10x better, always cheaper and punctual. Great on board services and didnt sack all their english staff for cheaper labour unlike p and o.

6 September 2026
Rated 4 out of 5 stars

Navigating through the booking phase…

Navigating through the booking phase was refreshingly simple and straightforward, not like some I have encountered. As for the rest, I will let you know after we have arrived safely at Dover. If it is the same as former trips on this route, there wont be a problem.

6 September 2026
Rated 3 out of 5 stars

Misleading directions

The app had a button for getting directions in the map which took us all the way to the last dock with a big building. We were confused on where to go from there and had to ask a random person for help. Thankfully she gave us the correct directions which were to go all the way back to the beginning where our boat was. We could have missed the ride.

5 September 2026

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