Polite and friendly BUPA lady
Polite and friendly BUPA lady. Also professional and efficient.
27 August 2026
AJ
A J Orr
United Kingdom
Reviews
Review of Bupa UK Insurance
Review of OVO
Review of Baxi UK
Professional and polite
18 May 2026
Reply from Baxi UK
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found the service professional and polite. Your comments are greatly appreciated and will be shared with the team.
Review of EE
Called to renew subscription to Now…
Called to renew subscription to Now Full Works package. Resulting package removed Sky &TNT Sports and all Sky Cinema - all without my authorisation !
Four days later, EE have failed to restore the above. No explanation for this complicated mess. Helpful lady Caitlin trying to right matters. Employee whose action created this situation needs to be spoken to !
2 February 2026
Reply from EE
Hi A J,
Thanks for taking the time to leave a review. We’re sorry to hear about your experience and appreciate you letting us know.
We’re looking into this and will be in touch.
Thanks - CW
Review of RAC Breakdown Cover
Nathaniel from RAC
Nathaniel was polite, friendly and professional. Issue was diagnosed and quickly resolved.
6 October 2025
Review of Baxi UK
Reply from Baxi UK
We are happy to hear that you had a quick and professional experience. Thank you for your positive feedback!
With regards,
Baxi Customer Service Team
Review of Baxi UK
Fast and professional.
5 May 2025
Reply from Baxi UK
Thank you for rating our engineer 5-stars. It is important to us we respond quickly when a repair is required. We are pleased to see our engineer has carried out the repair with professionalism and speed. Thank you for taking the time to upload your review we very much appreciate it.
Review of Stembridge Limited
Review of Yodel by InPost
Avoid.Despite being home,Yodel driver just…
Despite being home,Yodel driver just left the delivery on the doorstep without ringing the bell or knocking.if denied, my dog never moved a muscle ! It may save him/her time but it could result in the goods being stolen. Left in full view of passers by. An email to confirm delivery followed but if that’s Yodel’s favoured mode of delivery, avoid !
28 March 2024
Reply from Yodel by InPost
Hi A, I understand that your parcel was left on the doorstep, and the driver did not even ring the bell or knock on the door to inform you of delivery. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of Baxi UK
Excellent service from start to finish
11 March 2024
Reply from Baxi UK
Good afternoon,
We are delighted to see you are pleased with the booking and visit of our engineer and rated your experience with 5-stars. Thank you for spending the time to share your experience.
With kind regards, The Baxi Customer Service Team
Review of Motoring Assistance
Price is excellent
3 October 2023
Review of Easylife
Products fine but Hermes the carrier is…
Products fine but Hermes the carrier is not. It claims parcels are signed for when they’re not - simply left on the doorstep in pouring rain. Change this carrier !
26 September 2019
Unprompted review
Reply from Easylife
Good Morning,
Thank you for your review.
Please accept our sincere apologies that you are not satisfied with how your parcel was delivered.
This is not acceptable practice by Hermes and we will be looking into this for you.
I can see that you have already contacted our customer service team who have noted your complaint on the system and escalated it to our follow up team who will be investigating this and may get in touch with you to discuss further.
Once again we apologise for any inconvenience but thank you for your understanding.
Kind Regards,
Sinead.
Review of Medical Travel Compared
Reply from Medical Travel Compared
Thank you for your feedback!
Review of Staysure Travel Insurance
The Facts
I received an immediate response to the earlier review of my experience with Staysure. A very friendly, polite young lady called who simply apologised and reiterated the small print in this 'Broker's' Client Contract as she's trained to do. There was no explanation as to why a cancellation request outside the14 day 'cooling off' period did not warrant a pro rata refund with 6 months still due to the expiry date and no claims made on the policy. This is because Staysure are an Intermediary who receive commission from the Underwriter who presumably have the balance of the premium which has been paid on the policy. This is not an unusual relationship but not everyone understands the implications for the policyholder and no amount of friendly, polite words changes this fact. In summary, the main Insurer or Underwriter, ERV, the UK Branch of a German Company regulated under German Law, is 'buffered' from the end user although it is they who dictate the rules of the contract. Staysure is a trading name for Staysure Ltd which is legally registered in the tax haven of Gibralter !
5 May 2016
Unprompted review
Reply from Staysure Travel Insurance
Dear A J Orr
Thank you for your feedback. We take any feedback about our products very seriously.
We will arrange for an experienced member of our customer services team to contact you and discuss this further.
Kind Regards
Alex