Booked online as phone number was busy.simple to follow instructions and easy to use. Engineer text to tell us what time slot we had and rang to say we were next and he was on his way, took him 10-15... See more
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Review summary
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Our boiler had a small leak and it tripped the main house electric circuit. The boiler electrics were water damaged. Baxi were quick to respond and their engineer Paul was polite and from the start ha... See more
Company replied
What an amazing company to deal with. The level of response and customer service is wonderful. The initial telephone response was exemplary, appointment provided for the next day, engineer let us know... See more
Company replied
On Friday I had no hot water I called Baxi who offered a engineer's visit the next day Excellent!! But I had a hospital visit in Edinburgh so not suitable so was offered Monday.. The engineer ar... See more
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Company details
Written by the company
Baxi is proud to have been manufacturing in the UK for over 150 years. Our high efficiency boilers are straightforward to install, maintain and service and easy to use. Our boilers are supported by award winning Baxi Customer Support and Baxi Genuine Parts, and have industry leading warranties that make Baxi the brand you can trust. If you would like to leave a review for Baxi Italy, please visit https://uk.trustpilot.com/review/www.baxi.it
Written by the company
Contact info
Brooks House, Coventry Road, CV34 4LL, Warwick, United Kingdom
- Customer Relations: 0330 678 0165
- info@baxi.co.uk
- baxi.co.uk
4.6
Excellent
79k reviews
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Absolutely no contact from Baxi and…
Absolutely no contact from Baxi and then after contacting Baxi we were told we would have to wait 9 days until an engineer could fix our boiler.
We explained this was totally unacceptable after already being without hot water & heating for days.
Finally Baxi managed to get an emergency appointment and it was fixed 3 days later.
28 October 2026
Unprompted review
Great service and understanding of our…
Great service and understanding of our circumstances. Very helpful.
30 October 2026
Unprompted review
I wish my experience was the same as…
I wish my experience was the same as the 5 star reviews but unfortunately that’s not the case. The engineer was really professional and tried very hard to stop the noise coming from my boiler. It’s 6 yrs old and it seems the warranty is rubbish. I had to pay £75.00 for a flush through and was then told it was sludge which is odd as it’s serviced so regularly. Was then told it was a heat exchanger repair but that’s no longer under warranty. Dear god what is. About would be around £450 for the repair. What is the pint of a warranty that will cost me. I’m sure 6 yrs ago the heat exchanger was under warranty. Rang a local plumber friend who said it was a rip off. There you go so what’s to do about this now. The boiler will be my last Baxi for sure. I had a viesman before this with a 10 yr warranty , never a quibble or cost and lasted forever. Really regretting my choice of changing to Baxi now
22 October 2026
Unprompted review
Awful boiler under warranty
Awful boiler under warranty
Wind and rain shut the boiler down
Baxi Boiler not fit for purpose
Engineer would not repair !
On going dispute
28 October 2026
Unprompted review
May use AI-assist with repliesRead more
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Great service once again from Baxi!
From the initial booking process to the communication prior to and during the onsite service - all excellent as usual!
Thank you so much once again to the Baxi team.
30 October 2026
Unprompted review
Reply from Baxi UK
We are incredibly grateful for your continued support and are thrilled to hear that every stage of your experience, from booking to the onsite visit, was seamless and met your expectations. Thank you for sharing your wonderful feedback with us.
With regards,
Baxi Customer Service Team
We didnt get the engineer till after…
We didnt get the engineer till after the weekend, which was disappointing as it was a return due to a fault not being fixed properly. The engineer was great though, very clean professional, giving advice for any future issues.
2 November 2026
Unprompted review
Reply from Baxi UK
We appreciate you sharing your feedback with us. We are very sorry for the delay in getting an engineer to you over the weekend, especially since this was a follow-up visit for an unresolved issue. We understand how frustrating this wait must have been. However, we are delighted to hear that once the engineer arrived, they provided such professional, clean, and helpful service. Your patience is greatly appreciated.
With regards,
Baxi Customer Service Team
We had an issue where an independent…
We had an issue where an independent engineer had serviced the boiler but we ended up with no heating.
Called Baxi the next day and was given an appointment on the Saturday. Engineer was with me for 8am and very professional and sorted our issue in 15 minutes.
Absolutely fantastic service all round.
31 October 2026
Unprompted review
Reply from Baxi UK
It is wonderful to hear that we could resolve your heating issue so quickly after your previous service went wrong. We are delighted that our technician arrived promptly on Saturday morning and demonstrated such high professionalism in getting your system back up and running in no time. Thank you for sharing your fantastic experience with our service.
With regards,
Baxi Customer Service Team
Extremely professional and helpful
Really quick call out, Chris was so professional and he fixed what was potentially not an easy repair! Highly recommend
31 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear about the prompt service and that our engineer handled a complex repair so professionally. Thank you for highly recommending us.
With regards,
Baxi Customer Service Team
nice and quickly resolved
31 October 2026
Unprompted review
Reply from Baxi UK
We are glad we could assist you so promptly and efficiently. Thank you for sharing your positive experience with us.
With regards,
Baxi Customer Service Team
Impossible to book a repair on the…
Impossible to book a repair on the phone or online. Been on the phone several days in a row for over 40 minutes every time, nobody answering the phone. The online form seems to not allow to move forward to book an appointment.. I don't understand what's going on?!
3 November 2026
Unprompted review
Baxi boiler service
Really impressed with the boiler service from Baxi. The engineer arrived right on time, worked quickly, and maintained complete professionalism throughout. The whole experience was way better and far more reliable than what I experienced with Local Boiler Gurus. I'll definitely be sticking with Baxi for future servicing.
28 October 2026
Unprompted review
Reply from Baxi UK
We are thrilled to hear that you were so impressed with our prompt and professional boiler service. It is wonderful to know we could provide a reliable experience that has earned your trust for your future servicing needs. Thank you for sharing your positive feedback with us.
With regards,
Baxi Customer Service Team
Excellent knowledgeable heating…
Excellent knowledgeable heating engineer, first class service.
23 October 2026
Unprompted review
Reply from Baxi UK
We appreciate your 5-star rating! We are delighted to hear that you experienced first-class service and found our engineer to be highly skilled and knowledgeable during their visit. Thank you for taking the time to share your positive feedback with us.
With regards,
Baxi Customer Service Team
Baxi honored warranty
Baxi honored warranty even though I was missing a service. Repair was fast and the engineer was very competent in order to diagnose. One negative was that the engineer had a bit of a strange way about him... I dont think it was intentional but his communication just felt a bit unfriendly.
30 October 2026
Unprompted review
Reply from Baxi UK
We are pleased to hear that we could honor your warranty and that the repair was carried out quickly and competently. However, we are sorry to learn that the engineer's communication style felt a bit unfriendly during the visit. We always aim to provide a warm and welcoming service alongside our technical expertise, so we appreciate you bringing this to our attention as it helps us improve our customer experience.
With regards,
Baxi Customer Service Team
Excellent Service by Baxi Engineer!!
Excellent Service by Baxi Engineer!!! On arrival Engineer checked the heating system and was soon aware of what was causing the problem and after getting parts required from his van my Baxi Boiler was fully back to working again, Thank You Baxi!!! 👍
28 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our engineer quickly identified the issue with your heating system and had the necessary parts on hand to get your boiler up and running again so promptly. Thank you for sharing your positive feedback with us!
With regards,
Baxi Customer Service Team
Arrived on time and fixed minor leak…
Arrived on time and fixed minor leak efficiently including renewing a part. Very polite and friendly. Local engineer with whom we had quite a bit in common
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our local engineer arrived promptly and resolved the leak so efficiently. It is wonderful to know that you found them polite and friendly, and that you enjoyed a pleasant conversation together during the visit. Thank you for sharing your lovely feedback with us.
With regards,
Baxi Customer Service Team
The best service ever
The best service ever, the engineer was great replaced the parts I needed for my boiler and got it working properly, No quibble service provided,
Clean and tidy after himself
Would definitely recommend.
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you received such outstanding service and that our engineer efficiently replaced the necessary parts to get your boiler working perfectly again. It is wonderful to know he was tidy and provided a hassle-free experience. Thank you so much for your kind recommendation.
With regards,
Baxi Customer Service Team
Arrived when they said they would.
Arrived when they said they would.
Engineer correctly and rapidly identified and fixed the problem.
30 October 2026
Unprompted review
Reply from Baxi UK
We're delighted to hear that our engineer arrived right on schedule and was able to quickly and accurately resolve the issue for you. Thank you for sharing your positive feedback and for the five-star rating!
With regards,
Baxi Customer Service Team
Great service
Great service. Given a time window which prevents you having to wait in all day. Engineers are friendly, well mannered and work neat and tidy. They offer great piece of mind.
29 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that our convenient arrival windows helped save your day from being spent waiting around. It is wonderful to know that our engineers made such a positive impression with their polite manner, tidy work, and the peace of mind they provided. Thank you for sharing your lovely feedback with us.
With regards,
Baxi Customer Service Team
My boiler was due its annual service.
My boiler was due its annual service.
Received an email prompt and booked the service through the Baxi website. The engineer called as promised and called again when on his way to my house. He arrived as agreed. He seemed to do a thourough job and was pleased to higlight the inside of the boiler and components. He explained that by lowering my settings I might save unnecessary expense. Very pleased.
30 October 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear about your positive experience with your recent annual service. It is wonderful to know that the booking process was smooth and that you received excellent communication regarding the arrival time. We are pleased that the technician was able to provide a thorough inspection and offer helpful, cost-saving advice on your settings. Thank you for sharing your feedback with us.
With regards,
Baxi Customer Service Team
Worth the wait
Called Baxi Service Dept to book an engineer visit for an intermittent boiler fault. Took a while for the phone to be answered. I Spoke to Pooja who was very patient, polite and thorough. It was worth the wait. She arranged everything, engineers visit, spare parts and care plan. So good speaking to an actual person rather than a Chatbot. Thanks for what you did for me today Pooja.
2 November 2026
Unprompted review
Reply from Baxi UK
We are delighted to hear that you had such a positive experience speaking with our team member, who was able to patiently and thoroughly assist you with your booking, parts, and care plan. We appreciate your patience regarding the initial wait time on the phone and are glad that speaking directly with a helpful person made it worthwhile. Thank you for sharing your feedback with us.
With regards,
Baxi Customer Service Team
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