Robert

As always, speedy delivery withing timeframes, well packaged and above all great prices...

Have had two orders with this company and they have been speedy and efficient on both occasions. Whilst i had concerns with second order they were resolved speedily with a turnaround time that gave me no inconvenience. Thanks

As per expectations timescales for expediting item for delivery were as they indicated even if I felt rather slow. Item arrived well packed but cut off its display packaging as though it had been used. Seems fine although yet to use.

Had exactly what i needed, good price speedy delivery...Excellent

As always; speedy deliveries, well packed, one of the best companies I buy from...

Consistently the best prices and speedy delivery

My experience of Bikester all started when i was searching for a cheap mountain bike for myself. I found the Serious Rockville at £289 +del in purple and black £299 +del.on the Bikester website. I then accidentally found the purple one listed at £263.99 free del on Amazon delivered from Bikester themselves. Thought it would be worth emailing to see if the black could be offered as (they were £10 apart) a similar deal. Next day upon checking amazon i was shocked to see price had altered to £339.99 free delivery £76 increase. The website had also increased the black now £349 +del £50 increase!! I have emailed multiple times, messaged, used facebook, instagram all in the attempt to get a reply, and whilst they have acknowledged receiving my emails, messages, i have had no statement as to honoring the price , It is obvious they only realised prices after my communication and took action immediately, faster than replying to me. It is then you get many other customers declaring how bad their communication is, and unresolved fault issues. Sadly, they do themselves a massive disservice by not being customer orientated, and taking away a deal, not giving any chance to purchase is morally wrong.

Excellent service, driver very pleasant.

Excel at customer service. Every time i have used this company they have exceeded expectations with their speed of delivery, quality, fairness and honesty.
I cannot recommend them enough and when other companies let me down with their customer service Bankrupt Bike Parts came through.

As always great service & friendly couriers

Great service arrived as expected, no issues

There's no one to touch them for delivery efficiency and speed at no extra cost. They also have some great prices. Most recent item i ordered was ordered on a Friday afternoon and it was with me on the Monday. full notification from DPD for delivery times. This is also shipping from the Netherlands..... fantastic service

Always do what they say, excellent speedy service

Ordered a t-shirt and mug. The t-shirt arrived in reasonable time, but i was taken aback buy its need to be cold wash. Could not find this fact on description, if i had i would have chosen alternative 40 or 30 degree, so i could wash with all other t-shirts. The mug was very late in arriving, supposedly due to technical issues! 17 days. The illustration appeared to be a black matte finish on website; the reason i bought. When it arrived it was black gloss finish not what i wanted and something i could have got elsewhere. Really won't be dealing with them again. Customer service was by tweet DM but first response with t-shirt issue, was washing instructions when i was complaining re description, and follow up twiice on missing mug just another issue i didn't need and more disappointment when arrived.

Every time i have dealt with Mantel, it has been excellent experience. Speedy delivery with email notification re delivery

Speedy delivery, well packaged, no issues

Had been given tracking number by Mantel, and was a little confused as when going onto carrier they had not received...Didn't need to worry as my package was coming from the Netherlands and arrived speedily anyway. Notified by carrier for delivery day and time. Item excellently packaged. Second time i've used Mantel for price and availability.