Biketart Reviews 

Is there a problem with Biketart just now? I placed an order for a mechanic repair stand a few days ago and although they've taken payment not one word of contact from them. No order received email, no receipt (email), no mention of when it may be delivered and no one ever answers the phone. Is there a Biketart problem we should know about?

Great experience from buying to delivery and post delivery. It took a week to build the new bike and get it organised for delivery but I ordered mid summer! They were great to answer any questions quickly via email and the delivery company they use were also great and friendly. Price was great for the bike as in the sale, And you get some little cakes which is nice. Some sort of warranty info or delivery printout would be good in the package with the other leaflets etc? as can't seem to find my serial numbers etc to activate the bikes manufacturer warranty- there's 2 different ones in the same place? Other than that. Great! would recommend.

Product was exactly as described at a great price. Delivered within 4 days and I’m really happy. I felt i had to write this review as I was worried after ordering checking trust pilot and seeing many negative reviews. My experience was a positive one. Will definitely use them again. Many thanks. Chris

Bedroom business drop ship amateurs. I placed an order and paid for next day shipping only to be told that it’s next day once they have received your products I.e. they stock nothing, take your money then order it in. Anyone can run a business like that. Order from a proper company that has the solvency to hold stock. Complete wasters.

I ordered a mens Madison gilet black it didn't show the rear of the gilet but said reflective when it arrived and I seen it I understand why there wasn't a photo of the back of the gilet absolutely minging looks like the lining from a 1970s ladies Mac. So I sent it back but had to pay £4.25 to return it if there had been a photo of the rear of this gilet I would never have bought it Ok my money was quickly refunded but wont buy from Biketart again the photos aren't honest enough

I've given this company the benefit of the doubt three times now, and feel stupid for doing so. I ordered my latest item in preparation for an upcoming bikepacking trip with more than ample time for delivery according to their stated delivery times. It didn't arrive! I postponed my trip by 3 days... it still didn't arrive!
The order status said dispatched after a couple of days, but untracked... convenient! They claim to have items in stock when they clearly don't. It's obvious now this is just how they operate. Lies, disrespect and greed! Spend your money elsewhere.

Absolutely joke this company from start to finish never will I use biketart again rubbish service in everyway possible

Awful.
Ordered on the 28th, 2-3days dispatch.
Today on the 3rd I'm advised they dont have the part to dispatch, with just a sorry.
My 16yr has been without his bike for the whole of half term and now won't have the part until next week.
The worst service I've ever received in the cycling industry.
Will never use again.

Ordered an item, which stated that it’s a 1-2 day dispatch time which is why I purchased from here, as I needed it before I fly on holidays. Received a mail stating that the item is still being processed 4 days after placing the order. If only I had read these reviews first, I would have ordered from elsewhere. Don’t do what I did, and just ignore the 1-2 days despatch time.

Gave up trying to order an expensive saddle using the introductory 10% offer that Biketart emailed me. Contacted customer services several times; total lack of interest from them. Ordered simply from another online competition.

I will agree with the previous reviews re the dispatch time - placed the order on the 19th of May with 2-3 days dispatch time. The order received only on the 29th of May. I have purchased additional pedals £150, received the wrong cheap pedals instead. Was advised that new set of pedals will dispatched only when i return the wrongly shipped items. Which is fine, apart from the fact I am now going on holidays with a bike without pedals.

Total joke they claim dispatch within one to two days it's now been three and my order hasn't been dispatched. When you try to contact them you get an AI giving you lip service.
UPDATE
having had a back and forth with the AI for several days it had said it would cancel the order then an hour later I got an email saying my order has been dispatched these people are a joke avoid doing business with them

Overall experience pretty good and would recommend. I ordered a cassette, a very good price which arrived promptly but unfortunately would not fit my bike. I organised a return and received a refund pretty quickly. Cannot fault them.

Advertising delivery times is pointless if you don't dispatch for over a week, whilst waiting for stock from the suppliers.

I won't use again, their stock status is a sham. Go straight to the supplier and cut out Bike Tart in the middle.

They should be up front with their lead time and stock status.

Purchased the (S) Marin Bobcat Trail hardtail for my sons 15th birthday, as a main present. Overall very happy with the experience, there was a delay initially, updated a couple of days after placing the order via email. I chose biketart because it claimed the bike was in stock meaning with a weeks timeframe, and with the option of purchasing priority delivery it should arrive in time by the 24th April.

Due to the delay notification, it was looking as though the bike wouldn't arrive until after the 24th. I decided after sending an email, to call biketart personally to see what could be done. Paul in customer services wasn't really very helpful, he suggested I cancel the order but that to me defeated the point. There was a delay on the manufacturing side, resulting in the bike not being sent to biketart workshop for the initial build. Feeling defeated, I ended the call thinking all was lost. My son will have to wait for his main present until after his birthday. I phoned back and updated the shipping address with Paul (assumption based on him sounding familiar), definitely a lot more helpful on this call.

Within a couple of hours of making the call, I'd received a reply from my email by a guy named Michael. Michael seemed to understand the predicament and said he felt it was possible to get the bike to us by the 23rd! Result!!

I do not doubt Michael truly bent over backwards to ensure the bike arrived, not only in time but in perfect condition. The bike arrived and my sons birthday was back on track with original hopes and expectations.

I had ordered a helmet at the same time of placing the order but unfortunately this arrived a day later. It was supposed to arrive at the same time however Michael honestly said he'd focused entirely on getting the bike to us on time and therefore completely missed this from the delivery. All was forgiven considering this too was my main concern and after sending an email within the hour Michael had replied, advised and apologised then sent the helmet on a next day delivery which arrived within the expected timeframe. All in all, very happy with the whole process. A bit of anxiety initially but Michael really did provide exceptional customer service resulting in overall satisfaction, thanks again Michael!

Ordered some end of line water bottles from biketart.com which turned out to be out of stock and no longer available. Brandon replaced with the latest version but honoured the discounted price. Very impressed with the customer service, thank you.

Bike delivered on time and in time for the weekend. Followed up with great after sales care. Excellent

I ordered the incorrect part for my bike. Organised an exchange through their website for the correct part. Returned original item costing £8. Once part had been received, I was told that the exchange item was out of stock. Received refund for cost of original item. Complained about poor service and got a rubbish ai response. Brandon did not acknowledge my compliant. Out of pocket and not ordering from this website again.

I purchased an expensive bike which was very easy to find and pay for but unfortunately there was a slight problem with delivery so had to wait a few days over the date given i didn't mind that but the communication seemed very unprofessional. once the bike arrived there was a broken part that was unusable so contacted them and was told to send it of under warranty this means i'm without the use of the bike for another 2 weeks this could have been avoided by sending me a new part so with regards i won't be buying anything else from this company

Slow shipping . Why does it take 48hrs just to dispatch an item in 2026? I looked at the delivery times listed on eBay and decided not to believe them. This is partly my bad but Biketart do seem unusually slow at delivery compared to the competition. It doesn’t help that they use Royal Mail for some items which are painfully slow.