Tredz Reviews 

Pair of new mips helmets reduced from 300 each to 85 each. Whats not to love?

Hi👋
A very fast process – from ordering and shipping right through to delivery. Everything was fast, efficient, and hassle-free. Communication with the team was flawless 👌.
I can't recommend you highly enough! Thank you for my new e-bike 💪💪💪👍.
Writing this review was a real pleasure. Hats off to you! 💪👍👌

I ordered from this company and waited for almost 2 weeks and order was cancelled. Horrible experience and worst customer service. Did not even make an effort to do something about it. Terrible experience, complete miscommunication on their end. Better look somewhere else.

Prompt delivery with regular updates along the way

The bike was unfit for purpose, numerous calls and on hold for 30 minute plus to speak to someone. No confirmation of DHL collection of return and no confirmation of change of bike. Very poor service, hugely disappointed

Quick turnaround of order - all items in stock and at decent prices.

Items came good and fresh but box was damaged and parts luckily were not missing

The whole bike buying experience has been poor. I was given a delivery date, then on that morning I was advised there was a delay and that it wouldn't be delivered. Then later that day I got an update and was told it would now be delivered. However it wasn't and after numerous emails and messages sent I was advised the bike had been lost.

I tried calling them, but was told I was 21st in the queue! When I eventually got through to someone on live chat on Monday, I was told a search would now be instigated and I would be advised once that was carried out but it could take days.

I then decided that I didn't want to give Tredz my hard earned cash so told them to cancel the order and I would have a refund.

Then yesterday, without notice from Tredz or DHL the bike arrived at my front door. I have emailed them to advise them but not heard anything.

Based on this experience I would not use Tredz again or recommend anyone else to.

Bought a £4000 bike DHL have lost or stolen it. Phoned tredz 2 hour wait on hold just to get fibbed off. Still waiting 5 days later with no contact from tredz awful customer care

Tredz themselves are very good. The products and customer service are excellent. They are let down by their delivery courier, DPD. First delivery left on my door step. No knock, in full view of the street. Left message to say had been recieved by me personally. Second package was badly battered.

Overall extremely disappointing experience.

​I tried to order a bike using a Cycle to Work scheme. All three bikes that showed as "available with supplier" on their website turned out to be unavailable.

​For the final bike option, I was told it would be dispatched on the 13th of July. When I followed up on the 15th of July, I was informed that it wasn't actually due until August.
​The website is completely out of date and cannot be relied upon. Furthermore, because the live chat feature on the website wasn't working and emails take days to receive a reply, I had to spend three separate 60-minute phone calls just to change my order, cancel it, and get my Cycle to Work voucher reset.
​It has now been 23 days since I placed my original order. I still have no bike, and I have chosen to go elsewhere.

​While the staff are very pleasant to speak with on the phone, the overall experience has been awful, and unfortunately, I am unable to recommend this company.

Good website, easy to search for item needed.Excellent range of products at competitive prices. Kept well informed of progress from acknowledgement of order to when despatched and progress of journey to delivery. Excellent quality product.

I haven’t received the item. DHL have been contacted but haven’t responded

Ording online is very easy and the prices are good. I paid for next day delivery. However, DHL stated they couldn't gain access to deliver. We have CCTV at our office and there was no sign of any delivery attempt. I tried contacting Tredz via phone and was on hold for over an hour. When I did speak with customer services, they were very disinterested and just wanted to get me off the phone as quickly as possible. They also promised to chase DHL and keep me up to date, but I had no updates. I tried the online chat which was slightly better, but when I requested my money back, they refused. Only after stating I will need to take legal action I got an e-mail saying the money was returned. No sign of it yet!!!!

Prompt delivery.

First class service received thank you ⭐️⭐️⭐️⭐️⭐️

Nothing to fault this company. Ordered my new Giant road bike ordered the wrong size and while processing they managed to change it for me. Couple weeks after ordering it was delivered in perfect condition.

I am very satisfied with my purchase. The company offers highly competitive prices—some of the best I was able to find online. My order was processed very quickly, and the delivery was fast and hassle-free. What impressed me the most was the excellent communication: I received regular updates on the status of my shipment throughout the entire process. The whole shopping experience was smooth, professional, and transparent. I highly recommend this seller and will definitely shop with them again