United Kingdom
Review of Very
Bought a voucher for roblox for grandson’s xmas. Very didn’t send code i had to contact them. Tried to redeem voucher and code is invalid. I’ve had to email roblox who are not helpful. Contacted very and the whole experience has been a nightmare, issue still not resolved
Review of Boohoo
Absolutely shocking company. Returned two orders on same day. One order i was able to choose refund to original payment method. Second one automatically went to gift card. No way of changing it. Both orders returned in same package on same day. Gift card given 3 days later. 16 days later still waiting on cash refund. This company is shocking
Review of Centrica
If i could give no stars i would. My 83 year old neighbour who i act on behalf of has been treated appallingly by this company. She is vulnerable and scared to use her utilities through their incompetence. Complaint went to highest office who assured that it would be resolved and it has not. 4 complaints and not one resolved. Customer service is shocking please do not use this useless company for utilities. I have now contacted my MP and the BBC they need to be held accountable
Review of Kwik Fit
Really nice tyre fitter, kept informed of arrival time. Great service
Reply from Kwik Fit
Hi Lorraine, thank you for this excellent review! We're thrilled to hear that you were happy with your mobile tyre fitter. We're glad to hear that you were well-informed about the arrival time and received excellent service. Your feedback means everything to us, and we'll be sure to share it with the team. Thank you.
Review of Yodel by InPost
Driver threw my parcel on doorstep, rung bell and then left, i have video footage. He then proceeded to drive his van like a bat out of hell in my estate full of young children absolutely shocking
Reply from Yodel by InPost
Hi Lorraine,
We're really sorry to hear this. Dropping your parcel on the doorstep, ringing the bell, and immediately leaving—without ensuring it was received—is careless enough. But driving recklessly through your estate afterward? That’s not just shocking, it’s dangerous. You deserve a delivery service that respects your property, your safety, and your community—not one that treats the job like a race.
Thank you,
Team Yodel.
Review of Centrica
Writing on behalf of my 83 year old neighbour. Her husband died in April 2024. I contacted the bereavement team and got the account changed to her name and asked for bills to be posted to her. She has never received a bill which i only found out today. She said she was checking her bank statement and she usually pays £75 a month direct debit (around about the same as me, im in exactly the same house) This month BG took £269 from her bank account. When i called they had never changed the name to her so had to go through all his date of death details again. They then said she has been estimated on her gas since December 2024 and her bill was now in debit to catch up. Our electric meters are smart but not gas. When i get the message telling me to send gas reading i get hers as well and submit it online, i have never missed giving them a reading. They say they have no readings. They also said they sent her notification to an email address and also all her bills, she doesn’t have an email and neither did her husband, her bills were always paper. I have lodged a complaint. I’m furious that they can treat elderly people this way
Review of British Gas
never came across a worse company in my life. Call centre in africa incompetent. Asked for a deadlock letter twice, never had. Complaint people reading for a script, spoke to 9!!!! different people about my complaint!! Chris Shea, htf do you get a bonus????
Reply from British Gas
Hi, this is very disappointing to read and I want to start by offering my sincere apologies for the extremely poor customer service you've experienced here.
If you’d like to discuss this further, please send us a private message on Facebook, X (previously known as Twitter), or Instagram including #Trustpilot.
Don't worry if you're not on Social Media, as you can also use the webchat option via the website or app. Thanks, Oli
Review of Seventhstitch
Bought a double and king size duvet cover. Worst duvet covers ever. Material is like cardboard even after washing, waste of money
Review of Yodel by InPost
Driver rang doorbell, didn’t wait for an answer and just left parcel on doorstep and drove away. I wasn’t in but had a ring doorbell but i couldn’t speak to him as he left as soon as he rung the bell
Reply from Yodel by InPost
Hi Lorraine , I understand that your parcel was left outside in unsafe place and driver did not even knock the door or ring the bell to inform you of delivery, and follow the correct delivery method. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.
Review of Ax Paris
Dress was of bad quality and size. Sent back over 2 weeks ago and still no refund
Reply from Ax Paris
Hi Lorraine,
Thanks for your review.
I have checked your order and can confirm that your refund was issued on the 16/03/2023, please kindly check the payment method used.
Thank you.
AXP
Review of JD Sports
Wrong item sent out to me, was a gift for my grandson’s birthday. Spent 40 minutes on phone with inexperienced adviser. Asked to speak to a manager, told would get call back within 48 hours, still waiting 5 days later.
Reply from JD Sports
Hi Lorraine,
I'm sorry to hear that wrong item was sent you.
Please contact us at onlinereviews@jdplc.com quoting your review reference #TP15951 and provide your order number, full name and billing address so we can assist you with this further.
We look forward to hearing from you.
Kind regards,
Temi.
Online Review Team.
Review of Evri
Don’t leave parcels in safe place, leave them at door step in full view as i don’t have a fence. There is a fenced bin store they could be left in out of view
Reply from Evri
Hello Lorraine, thank-you for leaving a review. Please be assured that every parcel is really important to us so please get in touch at evri.com/help-and-support/help-centre with your 16 digit parcel number so we can make sure parcels are being delivered to appropriate safe places, thank you Sasha
Review of Evri
I was not in for deliveries on multiple occasions. I have a fenced bin area and your drivers left my parcels at front door in full view as there is no fence or anything. unacceptable
Review of Ax Paris
Blazer arrived in really good time. Not the best quality for what i paid. One sleeve has obviously been stitched wrong as it was tight and the other sleeve fitted perfect. Not impressed
Review of Myketoplan Dieta Ketogeniczna
As with all other reviews they are scamming people. They took £179 from my account 2 days after i took out a TRIAL period. I did a dispute through my credit card company and was successful in getting my money back. Stay away from these robbing scammers
Review of Myketoplan Dieta Ketogeniczna
Like others have been scammed through this company. took out a trial and 2 days later £129 taken from my account. This company are robbers and i will be doing claim back through my card. They mislead people and there terms are in tiny writing. DO NOT USE this company. There customer service are awful and will not give refund
Review of Furniture And Choice
DO NOT BUY FROM HERE!!!! Had the worst experience ever, cheap, nasty furniture. Customer services read off song sheet. Hours on phone getting resolved and terrible courier service. They give you 3 hour time slot and turn up 6 hours after or deliver to wrong address. Send you faulty goods and expect YOU to dismantle the faulty goods. Worst experience EVER dealing with online furniture. CHEAP inferior goods, ignorant customer service staff and all in all worst experience, DO NOT BUY!!!
Reply from Furniture And Choice
Dear Lorraine
I have read the feedback you have left for us in relation to your order for the dining set.
It is very disappointing to hear that the dining set did not reach you in perfect condition and that there was a problem with the chairs and I sincerely apologise as this should not have happened.
As you are aware, we did attempt tor rectify the issue for you by either replacing the faulty parts, exchanging the chairs for an alternative, or collecting the dining set and issuing you with a full refund. You decided to have the dining set collected, however would not accept that for our carrier to collect this from you, the dining set would have to be disassembled. In an attempt to resolve any issue for you we agreed to pay for a furniture technician to attend at your home to disassemble the dining set for you so that we could collect it.
I am very sorry that the driver was running late when the item was due to be collected. The carriers usually manage to stick to their estimated time slot, however occasionally if the driver runs into bad traffic or there is an issue on the route, a delay cannot be avoided.
Your comments in relation to my customer service staff are very disappointing indeed, as we always attempt to provide an exceptional level of customer service. Whilst I accept that the issue with your order should not have happened, having reviewed your order details I do feel my staff have gone out of their way to attempt to put things right for you.
Please note in accordance with your instructions, we have cancelled your finance agreement and your deposit has been refunded.
If you do wish to discuss this further please do not hesitate to contact me, and in the meantime, once again I apologise for the inconvenience caused.
Kind Regards
Gill Phillips
Customer Service Manager
Furniture Choice
0800 035 0070