Ax Paris Reviews 

The price for delivery is steep as it is, but the cost to return is disgraceful. £6.95 for 1 dress. £13 paid for delivery and refund and nothing to show for it. Upon checking with the post office it would have cost me £5.45 if hadn't returned through the portal. If I had done it myself the refund would take longer to process they say. The extra cost is for someone to expect the item and hang it on a hanger!!!

I ordered an outfit and a fee of £1.99 was added as a protection fee. This was preticked and has to be opted out of which I hadn’t noticed until the order had been placed. I emailed to enquire and was told it can’t be refunded and the order can’t be cancelled despite asking immediately after the order was placed. I was also told that I must have selected the fee, that it is not preticked which is untrue. It’s only £1.99 but the way it is done is sneaky and the customer service following this was terrible.

I have selected one star although it should be a minus star! I was sent a gift card and fobbed off as they said I opted for this on the returns label and are refusing to refund me which is against the law! I do not wish to order anything else so the gift card emailed is useless! The emails come from AI so you don’t even get a human ! Do not order from this company as the refer you to Debenhams who then do the same !

I would ike a better refund policy. I bought 2 of the same dress at different sizes and due to work etc struggled to return within the 2 weeks. 1 month qould be better.

Easy ordering. Quick delivery.

Unfortunately had to return this order (which is unlike any previous orders I’ve made). The item arrived with a mark/stain in a bag that had been sealed with brown tape and was very crumpled - looked more like a second hand item. Very disappointing for AX Paris.

The delivery charge to send items back is very off putting. The item itself was okay but I had to pay for postage to send back incorrect size / style that did not suit

Excellent quality dress. And prompt refund for the one returned.

I sent my dress back for a size 12 for my daughter‘s wedding the trip I had trying to see where the other dress was was horrendous. You were saying you’ve never received it when you sent me a text telling me you had received it so I will not be ordering from you again and it took me another two weeks to get a refund and then you took £5 delivery, which was not my fault it was yours. this has got nothing to do with the delivery. The delivery was fine.

The returns process is shocking. And the penalty’s for doing it outwith a 2 week window are unbelievable

I recently returned an item that didn’t suit me , all within the stated times etc AX Paris sent me a gift card for £45
The total cost of the item was £48.34
Fair enough , I expect a deduction for postage /return .
I did not select to have a gift card refund but was given this method of return .
I believe I was falsely given this as there is a section where you can tick terns and agreements and thus unknowingly opts you in to a gift card return .
Many people are caught out this way I am told .
I asked them to send back my money ie as I had paid through PayPal and they refused. I asked again and said I did not want a gift card refund and could I have the monies refunded through the original payment method . The answer was No this is our final decision.
I got in touch with PayPal and raised a dispute within a limited timeframe which gave ax Paris time to respond.
My response came 2 days before the deadline and was a “partial refund “ of £35.05 how was this possible ? I paid with my hard earned money and if I had liked the item I ordered , I would have been happy to of paid the £48 . 34
How was I now only been offered £13.29 less as I raised a dispute ????
I have accepted this sum of £35.05 as they would have added extras to this amount to make money out of my transaction .
All I wanted was my money back as offered in the original gift card of £45
What if I was a person who was relying on that money to make ends meet and really needed that money refunded asap to buy food etc who are ax Paris to judge that on anyone and get away with it ???????
The public need to know how this company operates and how they deceive customers of their right to a proper refund .
They don’t deserve to be trading at all and need investigating into their tricks and cons on people who are genuinely interested in purchasing from them .
They certainly won’t be having anymore of my hard earned money .
If they operated honestly and courteously, they could be one of the best but such a shame they are getting more of a bad reputation!!!!!!

As always, excellent quality, great service and arrived very quickly. Bought some dress for a Christmas cruise, they are great perfect for the job

Quick service
Lovely dress

£6.95 return postage deducted for a small item return!

Will not purchase again.

Absolutely love this brand and their clothes fit really well and great quality.

The clothes are of great quality, the only issue is high delivery and especially returns charges you lose £7-8 per order to send something back if it doesn’t fit.

Return postage
CHARGING £6.95 for TRACKED48 POSTAGE WHICH IS £3.45!
SCANDALOUS.
CERTAINLY A WAY TO LOOSE CUSTOMERS BY ROBBING THEM

Very cheap looking and feeling clothes. In person look very different to the quality on their website. Returning items due to this and charged an extortionate return fee of £6.95 after having already paid the same for next (working) day delivery - not even next day! Customers should not be liable for return fees when you are returning due to quality concerns!

As many people have mentioned, beware of the returns, this company has now stolen a lot of money from me.

It costs over £6 to return an item, then when they received my return, they only refunded one item. When I asked them to refund the other item, they said I had to prove the weight of the parcel returned. I didn't keep the postage receipt, so they kept both my returned item and my money.

So even when you do somehow manage to return an item, make sure you keep the postage receipt to ensure they don't con you out of even more money.

A disgrace of a company, avoid like the plague.

I have had the same issue with returns Portal no response from my query and surely statutory rights allow a full refund within 28 days if product returned unused with labels and same condition as delivery. Never had to return items before but due to this I won't be purchasing online again. Sad as the clothes are lovely feel very dissatisfied