Mr Hatton

Thank you for taking the time to leave your review.

We're delighted to hear that you're pleased with your new bed and mattress, although we appreciate your comments regarding the assembly time.

We're very sorry that your delivery experience did not meet the standard we aim to provide. As discussed, we've refunded the room of choice delivery service that you paid for, as it was not carried out as expected.

Thank you for bringing this to our attention and for giving us the opportunity to put things right. We hope you enjoy your new bed and mattress for many years to come, and we look forward to serving you again in the future.

Hello Mr Hatton, There is no way of adjusting a confirmed parking session so please always double-check every detail before buying. Human customer support is available 24 hours a day. All our phone numbers have menu options to speak with staff and we offer email via our chat bot, available through all our Support pages. Ask Parker to be passed to staff, agree when offered, fill in your details, you'll receive confirmation of an email chain: https://paybyphone.ada.support/chat/
PayByPhone Team

Dear Mr Hatton

Thank you for review.

A new boiler is a significant investment, so its important to us that homeowners get the right advice, which is why we only supply our boilers to ATAG Selected Partners to ensure customers only ever get the best advice and service.

The ATAG i range of boilers are not only quiet but also the most efficient in Europe, due to the exceptional build quality of brass and stainless steel components.

That is why we are confident to provide a 10 year warranty on all our boiler range with a lifetime guarantee on the heat exchanger as standard.

Sorry to hear that you are having issues with your controller. We do sell controller/thermostats that would be compatible with your boiler. should you continue to have issues, mention to your installer/engineer and he can contact us regarding prices.

Thank you for choosing ATAG for your replacement boiler, you have made an excellent choice.

Best Wishes
ATAG Heating Technology

Hi Mr Hatton.

Thanks for sharing your Trustpilot review. I'm really sorry for your experience, and that you think you should be paying less given your account balance.

Ultimately you will only pay for what you use, so if you’re paying too much then this excess credit will build up in your Bulb account and the payment can be brought down, or you can have this refunded.

Just before winter, your account should have enough credit to see you through the colder months, as well as enough credit to cover next month's payment because we take payments in advance.

I’ve sent you a request via Trustpilot to ask for your account details. As soon as we get these, a member of the team will be able to send you an email and we can discuss this issue further and hopefully come to a resolution.

All the best,

Jenny.

Hello Mr Hatton,

As we haven't had any recent interaction with our support from anyone using this surname, we can give you a generic response, not the specific of the case.

The configuration that the system receives during the installation is based on the input of whomever is installing it. If the hot water control disappears can only be due to 2 reasons, either someone has changed the configuration in the device locally afterwards, making it unfit, or our system has detected that there was some mistake in that input and hot water control is actually not available in the actual configuration that the boiler offers, correcting the mistake that was made during the installation.

However, as anyone contacting our support chat is being attended in less than 10 minutes during our opening hours, and it's a very straightforward case, we'd like to kindly ask you to actually contact our support, that way we can easily help you correcting it.

Best regards,
Your tadoº team

Many Apologies Mr Hatton for what has happened and the level of service oyu have received i have passed the review on to the depot for Kind Regards Lorraine

Hi Mr Hatton,

Thanks for your review.

We are very sorry for any delay in dispatching your order.

We had to re-order one of your varifocal lenses as it did not meet quality control.

We have just emailed you so please do check spam/junk just in case our email landed in that folder.

As discussed, the item shall be dispatched first class middle of next week with a free lens upgrade.

Thank you for your patience and understanding.

Best wishes,

The Glasses Company