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One Call Insurance  Reviews 

128,755
•
TrustScore 4.5 out of 5

4.7

Insurance broker
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Review summary

Created with AI, based on recent reviews

Looking at 22,273 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, polite, and professional when handling policy renewals and vehicle changes. People appreciate that representatives are knowledgeable and patient, clearly explaining policy details without applying any high-pressure sales tactics. Consumers note that agents provide efficient support, often securing better prices and making the overall experience smooth. However, some customers also noted minor issues with waiting times to connect with support agents over the phone. A few people experienced unexpected price increases or felt that initial renewal quotes required careful negotiation to reach a satisfactory deal.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, professionalism, and... See more

Customer service

Customers report positive experiences with customer service, noting that agents are polite, patient, and... See more

Service

Clients share positive opinions on service, consistently highlighting helpful and professional agents. Many... See more

Price

Customers consistently note positive experiences with price, highlighting how helpful agents successfully... See more

Response time

People report positive experiences with response time, noting that calls and webchats are often answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Keira Goulding (KG9) was absolutely superb in dealing with my requirements on changing cars on my existing insurance policy. She not only discussed the various options but also covered the cost diffe... See more

Rated 5 out of 5 stars

It was great pleasure speaking to BM2 (Bilaal). He handled my change of vehicle with utmost professionalism and very courteous manner He was very helpful and well mannered He’s a great asset... See more

Rated 5 out of 5 stars

I was originally contacting OneCall via live chat to cancel my auto renewal for Contents Insurance. However, Sasha H (SM5) informed me that my previous renewal quote had now changed and would a... See more

Rated 5 out of 5 stars

Paige AA4 was very helpful in finding me a better price than my renewal. She was professional,efficient and friendly. I also didn’t have to wait long for my call to be answered. Despite using comparis... See more

Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Home Insurance Agency
  4. Insurance agency

Written by the company

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands. We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice. You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday. We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review? (We're authorised and regulated by the Financial Conduct Authority).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

129k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(128,755)

21,460 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Keelan (KH2) sorted my platinum…

Keelan (KH2) sorted my platinum membership for me and was brilliant, answering all my questions and even getting a reduction on the policy cost, noticing the valuation had changed ( which I had missed). Excellent service!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

mw6 Fantastic Customer Service

mw6 I needed to add another car to my insurance policy so I went on chat and the customer service was excellent. Everything was sorted quickly and efficiently for a great price compared to quotes I'd had earlier. So all in all fantastic customer service at a great price in less than twenty minutes.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to AA4 for helping with my…

Thank you to AA4 for helping with my policy query. And helping me change from annual payment to monthly payments. She made it a very straightforward process. Was helpful and kind. Great customer service. Well done Paige.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a brilliant service from Mathew…

I had a brilliant service from Mathew (MB3) today regarding my renewal car insurance which he found me a good deal and everything that I required and even more which I was happy with, he explained in detail all what was included in my new renewal policy which is now " job done" thank you Mathew .

5 September 2026
Unprompted review

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