MG

Mark Godfrey

United Kingdom

Reviews

Review of The Electronic Cigarette Company (UK) Ltd


Rated 2 out of 5 stars

The Joyetech EV10 M Pro is rubbish

The Joyetech EV10 M Pro is rubbish. The second one I bought after losing the first has already stopped working even if I change the pod.
You can only fill the pod half way or the liquid leaks everywhere. More time filling.
The pod cannot be filled inside the unit without sliding the top off completely-unlike the photo.
it is difficult to guage how far to fill the pod.
I now have to buy a new unit and it will not be the Joyetech EV10 M Pro.
Service from TEC great as always

16 July 2026

Reply from The Electronic Cigarette Company (UK) Ltd

Afternoon

Sorry to hear that you ran in to troubles with your device, our experienced customer services team is always on hand to provide as much help and support necessary to try and resolve any issue or provide a resolution.

Thanks for your complimentary feedback about the service you have become accustomed to receiving from us, much appreciated.

Have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Review of The Electronic Cigarette Company (UK) Ltd


Rated 5 out of 5 stars

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to leave us a review and for giving us the maximum 5 star rating, really is very much appreciated by us all within the TECC team.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Review of The Electronic Cigarette Company (UK) Ltd


Rated 5 out of 5 stars

Very quick free delivery.

Very quick free delivery.
Accurate products

12 December 2025

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to share your feedback, for the 5 star rating and also for choosing us as your preferred online retailer for the purchase of your vaping products.

Many Thanks
Mick
The Electronic Cigarette Company

Review of DPD UK

Review of The Electronic Cigarette Company (UK) Ltd


Rated 4 out of 5 stars

Delivery was slower than normal.

Delivery was slower than normal.
Only just arrived 28/8 yet Evri had this since Saturday.
Even allowing for the BH this is slow.

22 August 2025

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for taking the time to provide us your personal feedback, it is really appreciated.

Sorry that on this occasion the delivery was not as fast as you are perhaps accustomed to.

Generally delivery is 1 to 3 working days from dispatch, in the vast majority of cases delivery can occur the next day depending on when the order was placed and dispatch date.

If you ever experience any delays or you have not received your order within 1 to 3 working days then please contact us either by phone 01254 269380, email info@theelectroniccigarette.co.uk or via live chat on the website, we can then intervene at the earliest opportunity and raise any necessary complaint with the courier on your behalf.

Hopefully any future orders will be dispatched and delivered very promptly for you.

Have a great weekend.

Many Thanks
Mick
The Electronic Cigarette Company

Review of Moonpig.com

Review of ROL Cruise


Rated 5 out of 5 stars

Listened to our requirements and spent…

Listened to our requirements and spent time reviewing availability to suit

18 February 2025

Reply from ROL Cruise

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Review of The Electronic Cigarette Company (UK) Ltd

Review of PAVERS


Rated 4 out of 5 stars

Friendly staff.

Friendly staff.
As usual the staff were friendly and knowledgeable.
Store was busy and perhaps could have done with a couple more to ensure quicker service.
No doubt I may have been able to find the shoes slightly cheaper on line but you cant beat the personal service.
Will be back.

7 January 2025

Review of Moonpig.com

Review of Autoglass®

Review of The Electronic Cigarette Company (UK) Ltd

Review of Moonpig.com

Review of The Electronic Cigarette Company (UK) Ltd

Review of Moonpig.com

Review of Omaze

Review of The Electronic Cigarette Company (UK) Ltd

Review of Protyre Autocare


Rated 5 out of 5 stars

Fast and efficient

10 March 2023

Reply from Protyre Autocare

Hello Mark, thank you very much for leaving us a review. At Autofit - Team Protyre we always try to ensure our products and customer service are the best they can be. We appreciate your business and hope to see you again soon. Kindest regards, Georgia, Customer Care - Protyre