PAVERS Reviews 

344,114
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 101,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, helpful staff who consistently go out of their way to provide excellent assistance, welcoming service, and expert product advice. Shoppers also highlight the wide selection of exceptionally comfortable, stylish, and good quality footwear available across various retail stores. However, some people mentioned delivery delays and frustrating issues with external courier services taking longer than expected to drop off online orders. A few other customers also felt that it can sometimes be quite challenging to locate the exact size or proper fit.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how reviewers are consistently greeted with friendly,... See more

Product

Customers had positive experiences with product, frequently highlighting the wide range of comfortable... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally attentive,... See more

Quality

Reviewers highlight positive aspects of quality, noting that their purchases are very comfortable, stylish,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting fast store delivery within a few... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience whilst shopping in Pavers Dalton Park. I purchased a pair of very stylish and good quality boots less expensive than the high street shops..I was served by an assistant called Julie A... See more

Rated 5 out of 5 stars

Took my mother in law to the Dalton Park store Sunday 1st November to get shoes following a fall and breaking both ankles. First time out since June following her accident. Lindsay was very patient an... See more

Rated 5 out of 5 stars

Ordered online for delivery to store. Kept updated with quick delivery to store and confirmation email. Prompt and courteous attention on arrival and shoes readily available. Checked fitting etc. and... See more

Rated 5 out of 5 stars

On this visit, I had to find shoes that would be both wide fitting and be suitable for a 2cm height enhancer to be inserted in the left shoe. The staff member went above and beyond to search for shoes... See more


Company details

  1. Shoe shop

Written by the company

Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.

PAVERS - Your Perfect Style

Written by the company

We’re Carbon Neutral!
Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.

Making it EASY for You

Save 30% or More off RRP | 45 Day Money Back Guarantee | FREE UK Delivery Over £70 | Contactless Home Delivery | Express Delivery Available

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

344k reviews

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4.7

All reviews

(344,114)

91,622 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were very knowledgeable and…

Staff were very knowledgeable and helpful with checking sizes and colours available, and reassured us that if we wished to return a product we could return it in the area with resided as we were visitors in York.

3 November 2026
Rated 5 out of 5 stars

Christmas gift sorted at Pavers.

Called in the Pavers Unit, at the Tweed Mill site near St Asap, looking for a pair of trainers for my daughters Christmas present. Found the very pair I was looking for. The lady member of staff was very helpful, with a cheery smile. Thank you Pavers.

3 November 2026
Rated 5 out of 5 stars

Excellent Customer Service and Boots/Shoes

Very pleased with my shopping experience.
Was able to find two pairs of wide fitting boots for myself and two pairs of shoes for my daughter. The sales assistant was extremely helpful and we are very pleased with our purchases.

1 November 2026
Rated 5 out of 5 stars

Papers lots of choice

Staff were very friendly, helpful and not pushy, they left me to choose what I wanted, I had 5 pairs of boots off the shelf. They were very polite and helpful when serving me.

3 November 2026

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