While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.0

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(4)

4 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No phone support but incredible chat support

Was skeptical with the reviews at first but so far so good. Had a problem with sign up to there mobile that was mostly my own fault but took the chat support only 2 minutes to fix my sign up details, remove additional sign ups and refund all extra charges, with funds arriving back in my bank only 1-2 days later.

Over a long phone call I'll take that type of chat support any day. Took me longer to type out the message than it took them to respond and fix the issues will 100% recommend

4 June 2026
Unprompted review
Rated 1 out of 5 stars

If you are considering using Zeronet

If you are considering using Zeronet, I wouldn't bother, they overcharged me for 2 years, supplied broadband but charged for hyperfibre. I was told it was being looked at by a team leader on chat and should expect an outcome within 24 hours. I have emailed almost daily for an update of some sort, but no replies to my emails, no action and no updates in a week. Just ghosted me. I've canceled my subscription and would not recommend them, over priced, zero customer care.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE

Company left us without internet for 3 days. No effort made to try and rectify the problem. Can't ring them only go in infuriating circles with their live chat. We had mobiles with them too. Cancelled both of them and they continued to charge for a mobile plan we weren't using for months. So many issues.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

Scammy and dodgy

Scammy and dodgy! Please steer clear! Had an absolute nightmare with trying to cancel my plan with them, support staff would not message for hours and leaving me on chat for hours at a time. Then they tried to charge me even after my plan was promised to be cancelled! Terrible company trying to scam you for your hard earned dollars

26 December 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look