I can process all types of cards easily and recently new useful features were added. Only drawback that they don't allow charging cards without physical presence except for hotels. Very annoying.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Update! After 2 days from my report reviewing my acount the issue is solved! they return my balance to normal! Great experience with the support team . But the services is bad they charge me monthly... See more
I'm just writing to encourage Tan Nyamande and thank him for the work he did in helping me with my onboarding onto the Viva.com platform. He was able to guide me through the process and for this I... See more
I am a server at viva. The reason I chose to work here is because of the menu (margaritas as well as food), the environment, and the amazing staff. I am happy to say that I am proud to still be an e... See more
Company details
Written by the company
Viva.com is the 1st full-fledged Tech Bank in Europe for businesses, operating across 29 European countries. From payments to financing, everything is connected. Viva.com brings together payments, banking services, tailored financing and all-in-one business solutions on a single integrated platform. Viva.com’s offering spans across omnichannel payment acceptance, deposit accounts, card issuing, and a broad suite of financing solutions - including working capital, and factoring - alongside fiscalisation services, giving businesses across all verticals access to the tools they need to run their operations efficiently, with one provider. Built on cloud-native technology, Viva.com pioneered and leads in Tap on Any Device technology, enabling acceptance on any Android device or iPhone, while connecting directly to all major international and local card schemes, local payment systems, and alternative payment methods across Europe.
Contact info
West Wing, Ashton House, Silbury Boulevard , MK9 2AH, Milton Keynes, Buckinghamshire, United Kingdom
- support@viva.com
- viva.com
3.8
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from viva.com
Hello Dimitris,
Thank you for your review! We're pleased to hear that you received clear guidance along with quick and responsive support.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Dear customer,
Thank you for your review! We're happy to hear that you find our app easy to use and that you're satisfied with our services and payment solutions.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Excellent and thorough customer support
I contacted Viva.com customer support with an important question regarding my business account and its registered information. Volha took the time to understand exactly what I needed, carefully checked the account details and provided clear answers to my questions. She was patient, professional and reassuring throughout the conversation. I really appreciated that she did not rush the process and made sure my concerns were properly addressed. Excellent customer service.
17 August 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your review! We're pleased to hear that our team took the time to fully understand your questions and provided clear, thorough, and professional support throughout your conversation.
It's great to know that you felt your concerns were carefully addressed. If you ever need assistance again, our 24/7 live chat team is always available to help.
– The Viva.com team
You can count on them at any time
You can count on them at any time. Very good team.
14 August 2026
Unprompted review
Reply from viva.com
Hello Daniel,
Thank you for your review! We're happy to hear that you can rely on our team whenever you need support.
Our 24/7 live chat team will always be available to assist you whenever needed.
– The Viva.com team
Immediate responce
Immediate responce
Very explanatory
Very responsive and positive attitude
14 August 2026
Unprompted review
Reply from viva.com
Hello George,
Thank you for your review! We're pleased to hear that you received an immediate response, clear explanations, and helpful support with a positive approach.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
I really appreciate this chat support…
I really appreciate this chat support services.
12 August 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your review! We're happy to hear that you had a positive experience with our chat support service and received the assistance you needed.
Our 24/7 live chat team will always be available whenever you need further support.
– The Viva.com team
instant service,solution and a lot of…
instant service,solution and a lot of options
11 August 2026
Unprompted review
Reply from viva.com
Hello Dimitrios,
Thank you for your review! We're pleased to hear that you received prompt service, an effective solution, and helpful options to meet your needs.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Asked for a help-instead got terminated
Asked for a help, spent over an hour cahtting with online support, then got over 35 min on the phonecall with "support" and the only solution was to my surprise "terminate contract" by email next day.. instead of helping to resolve the problem. Funds still on account and no further reply.
23 July 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for sharing your feedback. We understand that this outcome may have been disappointing, particularly after the time you spent communicating with our support team.
Following a review by the relevant team, the matter has been assessed, and you have been informed directly regarding the outcome of your account.
Should you require any further clarification, our 24/7 live chat team remains available to assist you.
Kind regards,
The Viva.com team
Reply from viva.com
Hello Maria,
Thank you for your review! We're happy to hear that you received fast and efficient service.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Almost 2 Years and Still Not Resolved
Almost 2 Years and Still Not Resolved
Absolutely unacceptable customer service from Viva.
I cancelled my IBAN service over a year ago, yet Viva continued charging me and has taken over £60 in fees for a service I had already cancelled.
I have contacted their live chat multiple times, raised the issue formally in writing, and repeatedly tried to get someone to actually resolve it. The live chat has been practically useless — I keep getting passed around without anyone taking responsibility or providing a proper resolution.
This issue has now been dragging on for almost TWO YEARS.
I am not asking for anything complicated. I simply want Viva to investigate the charges, refund the money taken after the service was cancelled, and finally close this matter properly.
For a financial services company to leave a relatively straightforward billing dispute unresolved for this long is extremely disappointing. Based on my experience, I cannot recommend Viva.
11 August 2026
Unprompted review
Reply from viva.com
Dear Mazharul,
Thank you for your patience while we reviewed this matter.
We’re pleased to confirm that the issue has now been resolved and the necessary actions have been completed. We appreciate your cooperation throughout the process and the opportunity to address your concerns.
Your feedback is valuable and helps us continue improving our services and customer experience.
Kind regards,
The Viva.com team
Very helpful and precise communication.
10 August 2026
Unprompted review
Reply from viva.com
Hello Yiannis,
Thank you for your review! We're glad to hear that you found our communication helpful and precise.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Great company
Great company. Been with them for 10yrs. Customer service is excellent. Prompt reply back. Keep up the the good work viva.com!
7 August 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your review! We're happy to hear that you've been with Viva.com for the past 10 years and that our customer service has consistently met your expectations.
Your continued trust means a great deal to us. If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Fast service.
7 August 2026
Unprompted review
Reply from viva.com
Hello George,
Thank you for your review! We're happy to hear that you received fast service.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Good service fast response and very…
Good service fast response and very helpful
6 August 2026
Unprompted review
Reply from viva.com
Hello Apostolos,
Thank you for your review! We're glad to hear that you received fast, helpful service and had a positive experience with our team.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Hello Antonina,
Thank you for your review! We're happy to hear that you had a very good experience with Viva.com.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Service/solution
4 August 2026
Unprompted review
Reply from viva.com
Dear customer,
Thank you for your review! We're glad to hear that you were satisfied with the service and solution provided.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Perfect and quick!!
4 August 2026
Unprompted review
Reply from viva.com
Hello Teo,
Thank you for your review! We're happy to hear that you had a perfect experience and that our team was able to assist you quickly.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Problem solving
Excellent guidance in identifying my problem and solving it
3 August 2026
Unprompted review
Reply from viva.com
Hello Nikitas,
Thank you for your review! We're happy to hear that our team was able to guide you through identifying and resolving your issue.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
I had a conversation with a person
I had a conversation with a person, polite, experienced, fast responsive.
1 August 2026
Unprompted review
Reply from viva.com
Hello Apostolos,
Thank you for your review! We're happy to hear that your conversation with our representative was polite, professional, and that you received fast and responsive support.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
Reply from viva.com
Hello Daniel,
Thank you for your review! We're happy to hear that you've had such a positive experience with Viva.com.
If you ever need assistance, our 24/7 live chat team is always available to help.
– The Viva.com team
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