Almost 2 Years and Still Not Resolved

Absolutely unacceptable customer service from Viva.

I cancelled my IBAN service over a year ago, yet Viva continued charging me and has taken over £60 in fees for a service I had already cancelled.

I have contacted their live chat multiple times, raised the issue formally in writing, and repeatedly tried to get someone to actually resolve it. The live chat has been practically useless — I keep getting passed around without anyone taking responsibility or providing a proper resolution.

This issue has now been dragging on for almost TWO YEARS.

I am not asking for anything complicated. I simply want Viva to investigate the charges, refund the money taken after the service was cancelled, and finally close this matter properly.

For a financial services company to leave a relatively straightforward billing dispute unresolved for this long is extremely disappointing. Based on my experience, I cannot recommend Viva.