TyresOnTheDrive.com Reviews 

Booked and paid on the Saturday,
the tyre was supposed to be fitted on the Sunday. Received a call saying the tyre hadn’t been put on the van? And they could do it Tuesday. I told them I had a bald tyre and no solution was offered. Complete waste of my time.

I used Tyres on the Drive for a tyre replacement. During the fitting, the TPMS sensor was damaged. Halfords acknowledged the issue and have since sent engineers out on two separate occasions to rectify it. Unfortunately, after two visits, the TPMS still isn't working. Everyone I've dealt with has been polite, but the underlying issue remains unresolved. After two unsuccessful repair attempts, I expected the case to be escalated rather than simply repeating the same process. I'm hoping someone from Halfords can now arrange a permanent fix.

I feel its the part used not the engineers who are at fault, as I said they were all thorough. I did originally ask for a Nissan part (as this was what the first engineer broke) but they have fitted a generic brand, and I feel now that this is the cause. My other three (original) ones work fine.

Used them previously without issue but on this occasion I had to cancel. I received an email informing me that the refund had been initiated. Their T&C's state 3-5 days to refund. After 6 working days, no sign of any pending refund. Spoke to a robot on the Indian call centre chat who now tells me it needs to be escalated to their 'specialist' team who will get back to me in the next 7 days. Google search shows I'm not alone with this issue. Terrible customer service!

If I could give 0 stars, I would.

I booked a mobile air conditioning regas for my car and paid £74 upfront. The engineer arrived, but during the appointment their own machine broke. Now this isnt down to the technician, he did the best he could and got his manager to process the cancellation and refund. He said i would likely need to rebook. I got a SMS text that acknowledged and apologised for the cancelling, confirmed the refund is on its way and gave me a link to rebook.

I used the link and was meet by a live chat service with halfords customer care team, who took an absurd amount of time to tell me they dont deal with mobile fittings, literally 10minutes to get to this realisation. If this is the case, why was i sent this link?
They told me to call Tyres on the Drive directly and rebook with them.

So I did.. and instead of resolving the issue or honouring my original booking price, I was told I’d have to book another appointment and somehow pay £139 for it.

How is it remotely acceptable that a customer is expected to pay more to rebook because the company’s equipment failure? The breakdown wasn’t my fault, yet I’m the one being asked to foot the bill at almost DOUBLE the cost??

This is appalling customer service. Businesses should take responsibility for their own equipment and honour the price that was agreed when the customer has done absolutely nothing wrong.

I won’t be using this company again, and I’d strongly advise anyone considering them to think twice. If something goes wrong on their end, don’t expect them to put it right without trying to charge you even more.

Shocking service. Waited all day (was an all day appointment) to be told at 3pm that my tyre wasn’t even on the van! No other explanation! Just leaving me, after taking a day off work, to sort out another day. I couldn’t take another day this week so had to cancel. I now have to wait for a refund so I’m out of pocket.
Won’t use again.

They've always been reliable and a reasonable price, until now.
Having allowed me to place an order (and pay), they started sending me texts and emails demanding I contact them to "complete my order".
My order was completed and paid for.
I really don't have time to try and navigate their "press 1 for this, then press3 for that" ridiculous phone system, so I tried the online chat. The person there had no idea what the problem was so couldn't help me.
I emailed info@ and eventually they said the tyres I had ordered were out of stock and suggested I phone to talk about different ones.
This is supposed to be an online process - so why not let me do it online?
As you don't have the tyres I want, I will go elsewhere - but you shouldn't have wasted my time letting me order stuff you don't actually have - and if you can't help doing that - you need to provide a low friction way for me to sort out your error, not demand I use your frankly terrible phone line.
Also, many of the messages claimed that they "tried and failed" to contact me - hard to know how - before that I'd had no phone call, voice messages, missed calls, texts or emails so really they hadn't tried at all, they just expected me to call them.
I don't mind using the phone, but I'll now use it to call a local supplier instead of one which pretends to offer online ordering but can only do half a job with it.
It's really ironic that on the email I eventually got there are stupid slogans meant for internal use that say "one Halfords Family" (but loads of different departments with different opening hours that don't talk to each other). I don't blame the staff BTW - this is a management issue, clearly.

This used to be a great company with great service. Not anymore. I waited in all day for a tyre to be fitted and the fitter never showed. Now I understand that things happen during the day and it might need rescheduling but its the lack of communication that is why this is a 1 star review. We have a tracker on the day which was frozen at 11:00 in the morning. No updates after that. Then at 19:30 I get an email saying the driver could not get in touch with you. Well this was false. I then had to contact them to rearrange which put me on hold for 15 min. Never again will I use this company. People understand that issues happen its how you react when problems happen that shows a good company. This one failed.

I have used this company before with no problem. So when I needed 2 new tyres I arranged for them to come on a Tuesday. On the day of fitting the tracking number never worked. Then got a phone call saying the driver had been in an accident and could it be scheduled for Sunday. Which at the time I believed was genuine. When Sunday came I had 2 text messages saying fitter due between 10 and 12 am. Tracking still not working. After time slot had gone I rang them to enquire what was happening. I was told that the fitter had phone in sick but a replacement was definitely coming sometime during the day. At around 2pm my mobile went. I answered it, someone said hello then hung up. Seconds later I got a text saying please ring the main phone number as they couldn’t contact me despite just speaking to me. They then said the replacement fitter couldn’t get access to the warehouse to pick up my tyres and could we reschedule. I said no and asked for a refund which I received within a day, but I really wanted my 2 new tyres. What a disappointment. I now doubt the driver was even involved in a accident on the Tuesday. I certainly won’t book with them in the future.

I had all 4 tyres replaced and noticed the car started shaking on the motorway.
I took the car to the dealership who confirmed the tracking was off.
Tyresonthedrive came back out to fix it and I find out today, I've got to replace the front tyres because the tracking was off and the wheels needed rebalancing.
Tyresonthedrive argued the toss every second of the way and they still left me with even more bills to pay because they are clearly rubbish.

Had 4 tyres fitted and balanced, the first time I took it on the motorway the vibration was catastrophic. Took it to a friend in a local tyre bay and every wheel was massively out of balance, weights were put on in the wrong place or none at all. How did the fitter think this was safe to hand back to me.

Thank you Adrian for an excellent service!
Good communication, good price a friendly, polite fitter.
Highly recommend Tyres on the drive!

I needed to replace all four tyres very quickly after some started to show cracks. Booked online on Saturday and got a booking confirmation for today, Monday. Jordan, who rang to let me know he was on his way when 15 minutes away, has not long left after fitting the tyres, and he was a decent and friendly guy. He answered the few questions I had. Nice to have someone like that working on my car, many thanks Jordan. Only issue I encountered before fitting took place was that my order didn't trigger any online tracking information. So I rang the Halfords contact number this morning and I think it was someone with a name like Sylvia who was very helpful indeed. She spent some time trying to ring someone who could help, and her persistence meant she got me an estimated time for my fitting today. Many thanks to you too. So in the light of two very nice and helpful people I can't mark down for the lack of online tracking information and happily give 5 stars.

What a dissatisfying service I received from Halfords Tyres on the drive. I had four new and very expensive SUV tyres fitted to my Range Rover last week.
Before the fitter had completed the job I noticed that 3 of the 4 tyres were more than 3 years old. The date code that is on every tyre showed 3 of my tyres were manufactured more than 3 years ago.
The 4th tyre had a date that showed only 6 months old.
Following my complaint to Halfords, I was astonished that their reply was either live with the supplied tyres or our technician can remove the new tyres and refit my old tyres.
I was so angry that Halfords find it acceptable to supply and fit tyres that are in excess and had exceeded about a third of the manufactures suggested life span of their tyres.
I’ll never be purchasing anything further from Halfords again.
I would suggest that if anyone is considering buying tyres from Halfords then be prepared to be supplied tyres that are already in excess of 3 years old.

I had two tyres fitted in March. The technician was a nice guy, no problems there. His wheel balancing kit was broken however, so this was not carried out. I booked for the convenience of receiving the whole service to be completed at home as it is logistically difficult for me to go to a garage.

This still needs to be completed, as my steering wheel shakes over a certain speed.

I did complete a survey on 10th march and asked for someone to contact me, however nobody has.

Excellent as always. I am a big fan of this service - hassle-free, good value and great technicians! Thanks to Graham today for fitting 2 tyres to my car

Dan was excellent, arrived within the selected slot frame. Completed works and went above and beyond, by checking my alloys for cracks. And also cleaned them up! Would highly recommend

Mo fitted two tyres excellent service. Friendly, polite and efficient.

Incompetent, three failed appointments to fit 4 tires on my car. On all occasions they arrived with the incorrect tires and a mix of run flats and standard tires.

They have not got a clue what they are doing. Avoid this company at all costs. Save yourself the stress go else where.

WARNING - Halfords can fit tyres to your vehicle up to 5 years old. We had tyres fitted to our caravan in 2024, to find out last year when we had the caravan serviced they were manufactured 3 years previously when fitted, tyres need to be changed when 5 years old. Despite several weeks of trying to get something done about it, their Customer Service is useless. Their policy is they can fit tyres up to 5 years from manufacture. AVOID

No call to say the were on their way as promised. Fitter smoked a cigarette and discarded it on the drive. Changed the tyre in double quick time though and arrived at the start of the time slot