I paid extra for the "Flexible Ticket" service and submitted a date change request on 14 August, with a specific new date and the route unchanged. A chat agent told me I would receive the calcul... See more
Company replied
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Had to cancel a Brightline tickets due to a medical emergency,these tickets where booked thru 12 GO for April 11 tried for credit on March 21 with a hard time on 12 Go web site with a refusal for cred... See more
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We booked a flight with Travelfrom and the flight got changed, which is not their fault, but we didn't get any email about the change. We found out after 3 days before the flight, only because we w... See more
Company replied
Flight changed by 2 days only 48 hours before departure. I explained that I had a pre-booked boat trip and could not travel later. Customer support advised me to request a refund due to the fligh... See more
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Company details
Written by the company
Travelfrom.fr est une agence de voyages en ligne leader spécialisée dans les services de voyages complets. Nous proposons une large gamme de services, notamment la réservation de vols et d'hôtels, rendant la planification de votre voyage pratique et sécurisée. Grâce à l'interface intuitive de notre site, vous pourrez trouver rapidement les meilleures options pour votre voyage aux meilleurs prix. Notre objectif est de fournir à nos clients le plus haut niveau de service et d’assistance à chaque étape de leur parcours. Confiez vos voyages à Travelfrom.fr – votre partenaire fiable dans le monde du voyage.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienne, Austria
- +33977550940
- info@travelfrom.fr
- travelfrom.fr
2.8
Average
825 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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They steal your money
They ask for 100euros to correct 1 typo in passenger name. Call the airline company, and it is changed for free.
BIG SCAM.
Asking for the booking reference after I post my verified evaluation in Trustpilot is completely useless:
I already solved my "problem" by calling the airline, by my own initiative.
29 October 2026
Unprompted review
Reply from Travelfrom.fr
Dear Customer,
To review your case and provide you with an accurate explanation, could you please share your booking reference or the email address used when making the reservation? This will allow us to identify your booking, check the applicable conditions, and investigate the charges related to the requested name correction.
Reply from Travelfrom.fr
Dear Diallo,
Thank you for your positive feedback! We are delighted to hear that you are happy with our service. Your satisfaction means a lot to us, and we look forward to assisting you with your future travel plans.
Smooth
Smooth, fast, and transparent booking!
Excellent experience overall. The booking process was super fast and clear, with a seamless flow right up to checkout. Best of all, there were no unexpected hidden fees added at the last minute. I received my confirmation instantly. Highly recommended!
31 October 2026
Unprompted review
Reply from Travelfrom.fr
Dear Amessan Conseil,
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed a smooth and straightforward booking experience, with clear pricing and instant confirmation. Your trust and recommendation mean a lot to us.
We look forward to assisting you with your future travel plans!
Un grand merci à Sofia Hronska
Un grand merci à Sofia Hronska, agent au service client qui a pu m’apporter une réponse rapide concernant les détails de mon billet électronique qui m’a permis d’être rassurée sur la confirmation de mon vol.
Many thanks to Sofia Hronska, a customer service agent, who provided me with a prompt response and the details of my e-ticket, reassuring me that my flight booking was confirmed.
30 October 2026
Unprompted review
Reply from Travelfrom.fr
Bonjour,
Un grand merci pour votre retour positif ! Nous sommes ravis d’apprendre que Sofia Hronska a pu vous apporter rapidement les informations nécessaires concernant votre billet électronique et vous rassurer quant à la confirmation de votre vol.
Nous ne manquerons pas de lui transmettre vos remerciements. Votre satisfaction est notre priorité et vos commentaires sont très appréciés.
Nous vous souhaitons un excellent voyage !
The worst company I have ever hired in…
The worst company I have ever hired in my life. They ask for money all the time, never have agents available and can not manage any changes on flights. If you want to travel safe never trust them
17 October 2026
Unprompted review
Reply from Travelfrom.fr
Dear Bea Jua,
Could you please send us your booking reference or the email address used to make the reservation? This will help us identify your booking and investigate the issues you mentioned.
UPD 04/11
Dear Bea Jua,
Thank you for providing the details needed to identify your booking.
We would like to clarify that any changes to flight dates or passenger details are subject to additional charges. The cost of such changes is determined by the airline and depends on the applicable fare conditions, availability, and any fare difference or penalties imposed by the carrier. Unfortunately, these costs are beyond our control, as we can only communicate the options and prices provided by the airline.
According to our records, the required additional payment for the requested changes was not completed. Therefore, no changes were made to your booking, and your original booking details remained unchanged. We would also like to reassure you that all additional payments you previously made in connection with the requested changes have been refunded to you.
We regret that this experience did not meet your expectations. We appreciate your feedback and hope this clarification helps explain the situation.
No response
We booked a flight with Travelfrom and the flight got changed, which is not their fault, but we didn't get any email about the change. We found out after 3 days before the flight, only because we were checking our flight schedule.
We contacted Travelfrom about the change and we got offered a new flight on a later date, which was not an option for us. So we send several responds back through email as well as WhatsApp, but we haven't gotten any response from Travelfrom.
14 October 2026
Unprompted review
Reply from Travelfrom.fr
Dear M. Wolf,
To help us identify your booking and investigate the situation, could you please provide your booking number and the email address used when making the reservation?
Once we have these details, we will be able to review your case more closely.
UPD 20/10
Dear M. Wolf,
Thank you for providing the details needed to identify your booking. We sincerely apologize for the uncertainty and inconvenience caused by the flight schedule change, especially as you discovered it only a few days before departure.
Unfortunately, airlines do not always notify travel agencies of schedule changes in a timely manner. In some cases, updated information may appear on the airline’s website before an official notification is sent to us. We understand how frustrating this must have been, and we are sorry that you did not receive this information earlier. Had we received the notification from the airline, we would have informed you as soon as possible.
Regarding your refund request, its current status is “Awaiting authorization from the airline.” This means we are still waiting for the airline’s approval before we can proceed further. We kindly ask for your patience while this process is ongoing. We will keep you informed as soon as we receive an update.
Once again, we apologize for the inconvenience and appreciate your understanding.
Reply from Travelfrom.fr
Dear There,
We would, however, like to clarify that once you contacted our support team regarding the check-in, we immediately checked your booking and provided you with the correct PNR required for online check-in. This information was provided to you approximately 13 hours before your scheduled departure, giving you the necessary details to complete the check-in with the airline.
We are glad that we were able to provide the required information and assist you with the issue. As the correct PNR was provided promptly after your request, we would sincerely appreciate it if you could reconsider and update your review to reflect the assistance provided by our team.
Thank you for your understanding, and we wish you pleasant travels.
The worst customer experience possible
TL;DR : you're better off with paying 150$ more with another company
Timeline:
1) I bought the change ticket options, my flight got changed; I bought I didn't like the replacement so I ask for other dates; they replied within 48h (their policy) they proposed 1 other date and I had to respond within 2h ! 💩
2) when I bought the tickets, I didn't a buy check in luggage; I later changed my mind IMPOSSIBLE to buy one
3) they sent the travel my flight got changed 2 days before leaving (not their fault), they send me the travel itinerary via WhatsApp, I kid you not they sent the old one 🤣. Luckily KLM sent it right, otherwise I couldn't have checked-in
4) I received an email for the online check-in: you have two options "manual" (with a sad emoji in the title) and "order automatic check-in" (with a happy emoji in the title you can't make this up XD); of course I chose manual because I don't want to pay for it, guess what, unlike any agency they don't provide a link you or all the inofrmations you need in this mail, you need to dig the information in the previous mails
5) I did my manual check after finishing my luggage: a cabin luggage for a 4 weeks trip (see point 2); on KLM website I have a right to 2 check-in luggage; contrary to everything previously writen
6) I bought my travel insurance with them, don't do that: I called the emergency number to test it, THE NUMBER IS UNALLOCATED (!!!!). I sent a mail, I got an automated answer 2 hours later (how can an automated mail take that long is beyond me) reading "in case of an emergency contact such email: ..." . I kid you not.
So overall grade: 💩💩💩💩💩💩
27 September 2026
Unprompted review
Reply from Travelfrom.fr
Dear Sebastien Arribe,
Regarding the flight change, the original itinerary was changed by the airline. After you confirmed the alternative option, we processed the ticket change accordingly. The correct updated itinerary was then sent to you by email.
Our agent also provided you with detailed instructions on how to complete the check-in, including screenshots showing where and how to enter the required information.
Regarding the additional checked baggage, unfortunately, due to technical limitations, we were unable to add this service to your booking. We understand that this was inconvenient, and we are sorry for the situation.
We have also reviewed the handling of your booking and, based on the information available to us, the applicable processes were completed correctly and within the required timeframes.
We would appreciate it if you could reconsider and update your review based on the above information.
I’m gonna leave the review only because…
I’m gonna leave the review only because of the amazing tech support, her name is Hrytsan Natalia, she helped me a lot to solve a problem!
7 September 2026
Unprompted review
Reply from Travelfrom.fr
Dear Vlad Hohol,
Thank you so much for taking the time to share your feedback!
We’re especially happy to hear that Hrytsan Natalia was able to assist you and help resolve your issue. Your kind words mean a lot to us, and we’ll be sure to pass your appreciation on to her.
Thank you for recognizing her support, and we hope your future experience with us will be just as positive.
Paid for "Flexible Ticket" – change request stuck for days
I paid extra for the "Flexible Ticket" service and submitted a date change request on 14 August, with a specific new date and the route unchanged. A chat agent told me I would receive the calculation by email, normally within about 24 hours.
Since then I have only received holding replies: "accepted", "being reviewed", "handled as a priority". No calculation, no invoice, no date. Calls to customer service go unanswered.
I have said repeatedly that I will pay the fare difference the same day I receive the invoice. Meanwhile the fare for my requested date keeps rising on your own website, so the delay costs me money.
Selling flexibility and then not processing the change makes the product worthless. Send the calculation. I will update this review once it is resolved.
19 August 2026
Unprompted review
Reply from Travelfrom.fr
Dear Daniel,
We are sorry to hear about the delay and understand your frustration.
We would like to review the status of your request and clarify what is causing the delay. Please provide your booking reference number so we can locate the reservation, check the details with the responsible team, and assist you further.
We take such situations seriously and will do our best to help resolve this as soon as possible.
---
UPD 20/08
Dear Daniel,
Thank you for providing your booking details.
We have located your reservation and are currently working on your request. It has been prioritized, and we will do our best to process it as soon as possible.
We will update you once we have further information.
Thank you for your patience and understanding.
The worst travel agency ever
The worst travel agency ever.
I booked a trip with them including 2 flights and they check my child and I in just for one of the 2 flights.
Their offer to do automatic check in for you doesn’t work. You should not trust them. I was charged at the airport 100€ because I trusted their “automatic check in procedure”. It is better not to do it at all instead of doing it partially.
When I called the costumer service, they refused to put me online with a manager and their answer was that I should have read compagny informations.
My advise, there is no advantage to book your flight with them you better do it yourself otherwise been cheaper will cost you more at the end .
My first and last experience with travel from. I regret choosing them for my trip, they ruined it.
18 August 2026
Unprompted review
Reply from Travelfrom.fr
Dear Line,
We are very sorry to hear about your experience.
We would, however, like to clarify an important point regarding check-in. The automatic check-in service was not purchased as part of your booking. Therefore, check-in for all flight segments was not included among the services to be provided by TravelFrom.
Although check-in was completed for one of the flights, this did not mean that automatic check-in was arranged for the entire itinerary. When this additional service has not been purchased, passengers are responsible for completing check-in themselves in accordance with the airline’s requirements.
All the necessary booking and flight details required to complete the check-in were provided in your travel documents.
We are sincerely sorry that the situation caused additional expense and disappointment and regret that your experience with TravelFrom left you with such a negative impression.
À great Thank you To Hrytsan Natalia…
À great Thank you To Hrytsan Natalia who hélps me with my Check in 😊
14 August 2026
Unprompted review
Reply from Travelfrom.fr
Dear Christelle,
Thank you very much for your kind words! 😊 We are delighted to hear that Natalia Hrytsan was able to assist you with your check-in.
We truly appreciate your feedback and wish you a pleasant journey!
Booked and paid
Booked and paid. Said within 24 hours I would get my ticket. It is been 34 hours and still no ticket. When you contact them you get an automatic AI response. Total scammers do not book here!!!
12 August 2026
Unprompted review
Reply from Travelfrom.fr
Dear Cid,
We are very sorry for the frustration and inconvenience this situation has caused.
We have carefully reviewed your booking and, unfortunately, the reservation could not be confirmed by the airline due to a technical issue during the ticket issuance process. As soon as this became clear, the payment authorization was immediately released from our side.
The funds will be returned to the original payment method used for the booking. The standard processing time is up to 24 hours, although the exact moment when the amount becomes visible may also depend on your bank.
We understand how disappointing it is to wait for a ticket and then receive this outcome, and we sincerely apologize that your experience did not meet your expectations. Please be assured that no funds are being retained by us and the amount has already been released for return.
No one answer me
2 August 2026
Reply from Travelfrom.fr
Dear Hamza Boubaaya,
We are sorry that you have not received a response yet.
We have forwarded your case to our colleagues and asked them to prioritize your change request so it can be reviewed as soon as possible. You will receive an update once the request has been processed.
helpful customer service
I encountered some weird problems with my reservation and not everything was very intuitive, but i contacted the customer service via whatsapp, and the worker who helped me, Irza Liliia, was very reactive and helpful. She answered all of my questions and helped me solve my problems.
8 August 2026
Unprompted review
Reply from Travelfrom.fr
Dear Charlie Banane,
Thank you very much for sharing your experience.
We are glad that, despite the difficulties you initially encountered with your reservation, our colleague Liliia was able to assist you quickly and effectively. We truly appreciate your kind words about her responsiveness, helpfulness, and support.
We will be happy to pass your feedback on to Liliia and the team.
Never encountered a Customer Service of…
Never encountered a Customer Service of this level.
We have payed a Felxible fee to be able to change tickets. Due to another connection flight changing its departure time we sent a request to be changed to the flight before, still of the same company. It has been 12 days and still no answer from the them!
I have tried to contact them in all way, email phonecall Whatsapp… or they do not answer or they are just not helpful.
No comment
Never again
Update 03/08: the previous requests have been candelled because OUR customer service told me to do so because I had not been precise enough!
+ everytine I try to call your famous call center 24h/7 they end up hanging up on me!
2 August 2026
Unprompted review
Reply from Travelfrom.fr
Dear Alessandro Remondini,
We have carefully reviewed the information related to your booking. According to our records, all previously submitted ticket change requests were cancelled by the customer through the personal account.
At the moment, the request that remains active and is currently being processed is the ticket refund request.
In case you still wish to change the flight rather than proceed with the refund, please contact our Customer Support Team and explain the situation in detail, or submit a new request in your personal account selecting the option that is currently relevant to you.
This will allow our specialists to review the correct request and assist you accordingly.
We sincerely regret the inconvenience and confusion this situation has caused and appreciate your cooperation.
Date change
Place of departure and place of arrival was switched in my travelorder.
Have tried to reach this company for 2 weeks now and the only thing I get back is two times an automatic returnemail.
After I left this message I finally got an e-mail I had to pay did that accepted all terms and conditions, got to the airport after two days still hasn’t got my ticket got promised that it would be fixed!
Went to the flightlcompany’s desk they told me travelfrom never made any reservation!
Travelfrom singlehandedly screwed up my vacation.
1 August 2026
Unprompted review
Reply from Travelfrom.fr
Dear Nathan Baas,
We are very sorry to hear about the difficulties you experienced and the negative impact this situation had on your trip.
After reviewing your booking, we can confirm that the itinerary in the reservation was created with the departure and arrival points in the same order in which they were selected during the booking process. Therefore, we did not identify an error from our side in the original ticket issuance.
We also see that you later submitted a request to change the route. However, this request was subsequently closed as no longer relevant to the customer. Since the requested changes were not processed, your original ticket remained valid for the initially booked itinerary.
The amount you paid for the requested changes has been submitted for refund. Please allow the necessary processing time for the funds to be returned according to the payment method and banking procedures.
We sincerely regret that the situation was not resolved in the way you expected and understand how upsetting this experience must have been. We hope this clarification helps explain the current status of your booking and refund.
Flight Dates change
I've been having some trouble changing my flight tickets dates but the customer service was quite helpful, always answering my questions and trying to find a solution with me. Especially agent Nataliia Chykulaieva, they were very helpful and quickly checked my situation and gave me a solution for my problem.
I'll try to update my review once the situation is resolved.
Update:
The site eventually did send me a proposition for the change of the date of my return (I think they treated quickly because I published this review tbh), the price for the change was way over my budget so I ended up not processeding with the change, I instead referred to the airline company and another agency which were able to change the date of my return with minimum fees.
Overall it wasn't a very bad experience, the prices were definitely cheaper, the customer service really depends on which agent handles your situation, some are very helpful and ready to hear you out some others are very flippant and try to clear you as fast as possible instead of trying to understand your problem and to find a solution, I think there's a language barrier at times as well.
My recommendation is if you're sure of your flight dates and that you don't believe you there will be a huge chance then it's not a bad medium to go through for cheaper flights, however if you have any kind of emergency and need to change or cancel your flights quickly it could be a bit complicated. I think it's still better to use the official websites whenever you have the budget for it and to only us these kind of mediums when absolutely necessary and when you have a very tight budget.
30 July 2026
Unprompted review
Reply from Travelfrom.fr
Dear Douniazed Amira Toumi,
Thank you for your kind feedback and for highlighting the assistance provided by Nataliia Chykulaieva.
We have already forwarded your request to the relevant team and asked them to urgently calculate the cost of changing your flight dates.
Please expect an update from us as soon as the recalculation is completed.
Thank you for your patience and understanding.
Excellent customer service
Excellent customer service! Nataliia Chykulaieva was very helpful, professional, and kind. She answered all my questions clearly and made the whole process much easier. Thank you very much!
18 July 2026
Unprompted review
Reply from Travelfrom.fr
Dear Mohammed Hameed,
Thank you so much for your wonderful feedback.
We are delighted to hear that Nataliia Chykulaieva was able to provide you with helpful, professional, and kind assistance. It is great to know that she answered all your questions clearly and made the entire process easier for you.
Your appreciation means a lot to us, and we will be sure to share your kind words with Nataliia. Thank you for choosing our service. We wish you a pleasant journey and look forward to assisting you again in the future.
Very reactive customer service
15 July 2026
Unprompted review
Reply from Travelfrom.fr
Dear Tim,
Thank you for your kind feedback.
We are delighted to hear that you had a positive experience with our customer service and that our team was able to assist you promptly.
Thank you for choosing our service. We wish you a pleasant journey and look forward to assisting you again in the future.
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