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Superdry Reviews 

316,939
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 13,816 reviews, reviewers had a great experience with this company. Consumers frequently praise the friendly and helpful local store staff, alongside the fantastic quality and everyday comfort of the clothing. Shoppers also find the online ordering platform wonderfully straightforward, and many people are genuinely delighted by how quickly their packages arrive home. Buyers often highlight that finding what they need online is a breeze. Though some shoppers noted that clothing sizing can be rather inconsistent or tend to run quite small across various items. A few other people also felt that delivery could sometimes face delays or that packages occasionally arrived with security tags attached.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and stylish designs... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the materials and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many consumers praise the fast and efficient... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between shoppers. While many... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and polite across various locations. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ultimately I got what I want at the price I was willing to pay. Ordering was easy and delivery was reasonably quick. Sizing is often tricky with Superdry - sometimes I'm a small, sometimes I'm a mediu... See more

Company replied

Rated 4 out of 5 stars

I ordered a jacket for an upcoming holiday. The ordering process was very straightforward and I received the item within a few days. Unfortunately it wasn't long enough in the body for my height which... See more

Company replied

Rated 4 out of 5 stars

Excellent chino shorts with consistent waist fit relative to long chinos recently bought from Superdry. I come here for the vivid colours that are astonishing hard to find in smart clothes. The blu... See more

Company replied

Rated 4 out of 5 stars

The free delivery was great and my t-shirt arrived on time if a little creased. The t-shirt was of good quality and very soft material, however it was a lighter green than advertised. It was a generou... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info


4.1

Great

TrustScore 4 out of 5

317K reviews

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4.1

All reviews

(316,939)

13,059 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Purchased goods with premium 48 hour…

Purchased goods with premium 48 hour delivery and after 60 hours my goods still havent been dispatched. My holiday clothes will be arriving when im on holiday. Theres no blaming delivery this time. If Superdry cant honour delivery times then just be honest, instead of getting peoples hopes up... i could have ordered elsewhere!

30 August 2026
Rated 1 out of 5 stars

Dishonest Marketing

Nothing wrong with the clothes. But the website offered 10% off for email subscription. So I subscribed but no discount code came. No way also to contact the company. None. So here I am. I would have paid full price. But now I feel cheated. I don't care for dishonest marketing. And I don't think much of a company you can't contact. So they deserve this one star review.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Love the Superdry varsity jacket I've…

Love the Superdry varsity jacket I've bought. Well made and thick and chunky. The quality is worth every penny and it fits really good, unlike the cheap knock off brands you find on social media that are made from thin cheap fabric.

30 August 2026
Rated 1 out of 5 stars

Delivery

Ordered specifically to go to store collect said it would arrive by 2 sept still waiting and this is 6 th

30 August 2026
Rated 1 out of 5 stars

Delivery went missing

Delivery went missing. I was not notified I only found out it had gone missing when I contacted them to find out why the delivery was taking so long.

30 August 2026

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