Easy to use, competitive prices, instant confirmations, and everything worked as booked. Great value and a hassle-free way to book attractions and transport. Would happily use Klook again.
Company replied
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Review summary
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It was such a great experience! I could select a plate by myself and crafted from the start to the end. I really appreciate the staff members who were explaining the process very well. Throughout the... See more
Company replied
There's a lot of choices for any tours/activities/experiences that you want to book depending on your preferences. Booking descriptions are well detailed and organized. Easy to navigate the website an... See more
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This app Made our trip to Japan the most memorable experience. Easy to use and gave a-lot of good suggestions for the areas we visited. Often was able to purchase for Experiences the same day.
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Company details
Written by the company
Discover and book amazing travel experiences
Contact info
Hong Kong
- support@klook.com
- www.klook.com
4.5
Excellent
28K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Slow customer service cost me my train…
Slow customer service cost me my train ticket -
I booked my Trenitalia tickets through Klook. Due to an Air China flight delay, I missed my train and contacted Klook for urgent help. Their response was too slow. By the time I received their email, I was at Shanghai Pudong Airport, they told me I could change my ticket through Trenitalia, but it was already too late because my train was already on its way. I ended up losing the ticket and paying for a new one. I expected much faster support for such a time-sensitive situation.
14 July 2026
Unprompted review
Friendly User
23 July 2026
Unprompted review
The service was easy to use.
23 July 2026
Unprompted review
The interface browsing
The interface browsing, navigation are smooth especially the usage of promo discount and vouchers are readily available and the payment with OTP are secured. Prices are also competitive and lower compared to other app.
23 July 2026
Unprompted review
Reply from Klook Travel
Dear Abetyapak,
Sounds like you've had a great experience so far. Thanks for sharing!
Regards,
Turka R.
first book car at 3,600 HKD and…
first book car at 3,600 HKD and suddenly to 6500 sth, so bad experience. Pl. give reason
23 July 2026
Unprompted review
Reply from Klook Travel
Hi Wai Cow,
Thank you for bringing this to our attention. We'd like the opportunity to look into what happened. Please share your booking details through this form: https://forms.gle/THVtSV4XJ1nWrFHM8, and our team will review the matter further.
Regards,
Turka R.
Easy booking process
Easy booking process, great alternative for foreigners that can’t book over naver. Sadly no Apple Pay :(
23 July 2026
Unprompted review
Reply from Klook Travel
Dear Sahir Kazova,
Glad we could make booking a little easier for your trip! Payment options may vary depending on the booking details, but we're happy to hear you had a smooth experience overall.
Warm regards,
Turka R.
Easy to book online.
23 July 2026
Unprompted review
Reply from Klook Travel
Dear Norman,
Love hearing that! Thanks for choosing us :)
Kind regards,
Turka R.
Reply from Klook Travel
Dear Jon Khristian,
Thanks! We're glad it was a convenient experience for you.
Warm regards,
Turka R.
Reply from Klook Travel
Dear Virgil Filip,
Glad you managed to get a great deal. Thanks for sharing! :)
Kind Regards,
Turka R
Quick and easy very good rates
Quick and easy very good rates, straight forward. I would recommend this site for car rental at good rates.
23 July 2026
Unprompted review
Reply from Klook Travel
Dear Reeve Jeffrey,
Quick, simple, and good value sounds like a win. Thanks for the support! :)
Regards,
Turka R
Easy to use good service and website
Easy to use good service and website
22 July 2026
Unprompted review
Reply from Klook Travel
Dear Ritesh Saraf,
Nice to hear everything worked well for you. Thanks for the support :)
Regards,
Turka R
First time using this service and…
First time using this service and everything went smoothly. Price was great!
22 July 2026
Unprompted review
Reply from Klook Travel
Dear Sheree,
Sounds like a great start. Thanks for being part of our journey! :D
Kind regards,
Turka R
Reply from Klook Travel
Dear Sophie,
Great to know your booking experience was an easy one!
Regards,
Turka R
Excellence
An incredible experience that brought the family unforgettable day of experience at Sentosa
22 July 2026
Unprompted review
Reply from Klook Travel
Dear Low,
Sounds like a wonderful day out with the family. We’re happy to have been part of the experience! :)
Warm regards,
Turka R
Seemless and quick
22 July 2026
Unprompted review
Reply from Klook Travel
Dear Mark Loh,
Smooth and simple, just how it should be. Thanks for sharing :)
Regards,
Turka R
Easy to use.
22 July 2026
Unprompted review
Reply from Klook Travel
Dear Bobo,
Glad we could make things easier for you :)
Regards,
Turka R
fast and clear information.
22 July 2026
Unprompted review
Reply from Klook Travel
Dear Customer,
That’s exactly the experience we hope for. Thanks!
Regards,
Turka R
very good experience
22 July 2026
Unprompted review
Reply from Klook Travel
Dear Jorge Medeiros,
Appreciate the support. Hope to see you again soon!
Kind regards,
Turka R
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