Super.com Reviews 

59,462
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 16,976 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the excellent pricing, often finding the best available rates and achieving significant savings compared to other platforms. People also frequently highlight the website and booking process as easy, user-friendly, and efficient, leading to smooth and quick reservations. However, some customers also noted issues upon arrival, where hotels could not find their bookings, resulting in stressful and problematic experiences. A few reviewers also encountered discrepancies between advertised information or prices on the website and the actual experience, such as unexpected charges, unavailable amenities, or incorrect pet policies.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding the prices unbeatable and often lower than... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with many customers finding it easy and... See more

User experience

Clients share positive opinions on user experience, with many finding it easy to use and navigate, saving... See more

Website

Customers had ambiguous experiences with the website, with many praising its ease of use, navigation, and... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising stellar staff,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far it's been the best offer , once everything is clear and we check in with no problems will keep using this site.

Company replied

Rated 5 out of 5 stars

Excellent a very enjoyable short overnight stay. Hotel was immaculate as were the bedrooms obviously just renovated with comfortable clean beds and dove soap.Great night's sleep. Breakfast was lovely... See more

Company replied

Rated 5 out of 5 stars

The beds were very comfortable and so were the pillows. The unit cooled very nicely and it was hot and humid during our stay! We heard no noise from any neighbors. There is no private Internet for the... See more

Company replied

Rated 5 out of 5 stars

Super.com provides good comparisons and easy to read mapping and property information. They have been transparent about property resort fees and other costs too. So far, their booking has worked e... See more

Company replied


Company details

  1. Hotel
  2. Alternative Financial Service
  3. e-Commerce Service

Written by the company

Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, earn cash back on purchases, boost your credit score, access a cash advance, and even earn money playing games. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

59K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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4.3

All reviews

(59,462)

17,292 reviews in the last 12 months

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Rated 1 out of 5 stars

I would not recommend using Super.com…

I would not recommend using Super.com based on my experience. I carefully reviewed my reservation details before submitting payment and even purchased travel insurance. However, once the payment was processed, the website appeared to glitch and changed my reservation dates.

I noticed the issue immediately and, within minutes, submitted a refund request and corrected the reservation. Despite acting right away, I spent a significant amount of time going back and forth with customer service. Super.com was copied on all of the emails from the Showboat Hotel in Atlantic City regarding the reservation, yet they repeatedly claimed they never received confirmation that the reservation could be canceled.

The most frustrating part was being told by one representative that their website "doesn't glitch" because it wasn't designed that way, and that AI doesn't glitch either. Instead of investigating what happened, my concerns were dismissed.

The entire experience was stressful and disappointing. I expected better customer support, especially after purchasing travel insurance. Based on my experience, I would not recommend Super.com and will not be using their service again.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Value

I saw prices for the selected hotel listed on google maps and yours was by far the best. Booking through the website was straightforward.

17 July 2026
Rated 1 out of 5 stars

Card Hackers

Someone tried to take the card details I put during my booking on the website. The card got locked and I cannot use it anymore.

16 July 2026

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