Headout Reviews 

61,232
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 13,583 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praised the excellent locations and the helpful, friendly staff, including knowledgeable guides, who significantly enhanced their experiences. Many people also highlighted the exceptional service and smooth user experience, describing tours as well-paced, informative, and easy to navigate. However, some people were dissatisfied with the booking process, citing issues where reservations were not honored or services were not received as expected, sometimes resulting in financial inconvenience. Customers also noted flaws in the booking system itself, occasionally leading to confusion, unreliability, or difficulties with refunds and rebooking.

What people talk about most

Location

Reviewers highlight positive aspects of location, often describing them as must-sees with fantastic views and... See more

Staff

Customers had positive experiences with staff, frequently praising their guides and crew for being... See more

User experience

Customers consistently note positive experiences with user experience, highlighting fast processes, easy... See more

Service

People report positive experiences with service, often highlighting the quality of guided tours and overall... See more

Booking process

Consumers find the booking process to be ambiguous, with many reviewers praising the ease and speed of online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The place was really nice, I loved the show , the music, the costumes, everything was amazing! The only complaint is that it was full of people of course, so when another couple and me came out of... See more

Rated 4 out of 5 stars

Booked Ambassador Lounge at Changi Service was great. Can't complain. One thing that was noticeable though was the smell of cigarette smoke, which made sitting in the lounge a less than 100% relaxi... See more

Company replied

Rated 5 out of 5 stars

The Hunger Games on Stage did not disappoint! Superb acting, special shout out to Mia’s Katniss and Ruth’s Effie, you’d be forgiven for thinking Jennifer Lawrence and Elizabeth Banks were in the house... See more

Rated 5 out of 5 stars

The crew were informative from the beginning, particularly about the rougher conditions that day. They made it very clear what to expect. We found whales quite quickly and the crew were so helpful in... See more


Company details

  1. Travel Agency

About Headout

Written by the company

Headout

Headout is home to the world’s best real-life experiences - from expert-led tours to incredible landmarks, activities, events, and everything in between. Its mission is to inspire people to get up and close with the world we live in by building the most seamless and affordable booking platform. So far, Headout has served more than 30 million guests from 196 countries across 81 destinations and is available in 9 languages. It has raised $60M+ from top-tier investors and is headquartered in New York with 9 global offices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

61K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(61,232)

18,866 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thankful

This ticket enabled us to skip the long line. We had an infant with us and could not have waited in the long line.

21 July 2026
Unprompted review
Rated 4 out of 5 stars

Good facilities

Good facilities, relaxing place when quieter later in the day, although could benefit from better customer service on arrival explaining self service locker/cabin use.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

It was wonderful space .cleaned…

It was wonderful space .cleaned toilets. Good food . Nice coffee and sweets . I recommend it . And hope find that or collaboration lounge at all airports
Advising about the prices . Hope make more good deals at APP

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Réservation

Réservation: 32728689:
Publicité mensongère : nous avons payé pour des options en plus pour des navettes qui n'existe pas, des entrées supplémentaires d'autres sites qui n'existe pas, des audio-guides qui ne sont pas compris avec ce billet d'entrée.
Nous avons donc payés trois billets à 34,90 euros qui ne correspondaient pas avec la commande, c'est une arnaque, nous avons eu simplement des billets d'entrée, en l'occurrence trois à 26,90 euros, ils ne veulent pas nous rembourser, alors que l'on a étaient arnarqués, je déconseille ce site de voleur.
Booking: 32728689:
False advertising: we paid for extra options like shuttles that don't exist, additional entrances to other sites that don't exist, and audio guides that aren't included with the entrance ticket.

We paid for three tickets at €34.90 each that didn't match the order. It's a scam; we only received entrance tickets, three at €26.90 each. They refuse to refund us, even though we were ripped off. I strongly advise against using this thieving website.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Berlin is magical

Berlin is magical, and Headout was the wand! The booking process for the Berlin Welcome Card was incredibly seamless and enjoyable. The card was super useful. I got to explore effortlessly and save quite a bit. Kudos to Headout

9 December 2025
Unprompted review
Rated 4 out of 5 stars

Don’t bring your teenage kids—unless…

Don’t bring your teenage kids—unless you’re comfortable with them hearing crude jokes and innuendo about gay sex. The family sitting in front of us, with three teenage daughters, chose not to return after the intermission, which was unfortunate because the second half was noticeably less crude and carried a much more family-appropriate message.

Overall, I enjoyed the show. It was genuinely funny, and I was extremely impressed by the quality of the cast. Every performer had an outstanding singing voice, and the acting and comedic timing were excellent. The live orchestra was also fantastic and added tremendous energy and richness to the performance.

If you don’t mind some edgy humor, The Producers is a very entertaining production with a remarkably talented cast and musicians.

22 July 2026
Unprompted review
Rated 4 out of 5 stars

My experience was pleasant for a long…

My experience was pleasant for a long layover I bought the 6 hours pass. Had access to a shower which was great. Food was plentiful, even through the ams. Staff were friendly and the lounge was predominantly clean. Would come back shin. Very good value for money.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

A mammoth start to our day

The self guided tour allowed our group to take our time all being in our 70’s. The instructors in the gift shop were extremely helpful in all aspects of the Mammoth Cave experience.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I was last-minute looking for a ticket…

I was last-minute looking for a ticket for my daughter and I to go to Disney World. Hideout helped me secure two tickets for the next which was my daughter's birthday. We had so much unforgettable fun.
Thanks Hideout for helping me create memories that will last a lifetime.

18 July 2026
Unprompted review

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