I had a very bad experience with Allclear Insurance so my trust with getting travel insurance was basically at zero. My travel agent Melissa recommended Go Insurance after I told her what had happened... See more
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We found Go Insurance via our Travel Agent ~ Angela Jenkins of Travel Associates Toronto. It was relatively easy to add pre existing conditions and personalise the policy. The quote was fair and A... See more
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Insurance companies always have a bad reputation for difficulty in the claims process and trying to weasel out of paying what is due. Go Insurance in my recent claim was a pleasure to work wi... See more
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Applying for a policy was simple and acknowledging our minor (and largely historical) health issues was easy. When we had to extend the duration of the policy by a couple of days because of flight cha... See more
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Company details
About Go Insurance
Written by the company
Specialist travel insurance, built in Brisbane.
Go Insurance is a specialist travel insurance provider for Australian travellers. We do one thing. Not a bank, not an airline, not a general insurer with a travel product on the side. Travel cover is the whole business.
WHY TRAVELLERS CHOOSE GO
✓ Claims handled in-house, in Australia. Nothing offshored.
✓ Many existing medical conditions assessed and covered at the point of purchase.
✓ War and armed conflict cover, included as standard.
✓ Snow sports charged per day on snow, not for the whole trip.
What we cover
Our leisure travel insurance comes in three cover levels - Go Basic, Go Plus and Go Elite - as single trip or annual multi-trip policies. Go Ultra sits above them for higher-value trips. We also write group travel insurance, corporate travel insurance and inbound travel insurance for visitors to Australia, along with specialist cover for sailing, destination weddings and dental travel.
Every policy includes overseas medical expenses and repatriation, personal liability, COVID-19 overseas medical and travel expenses, and 24-hour emergency assistance. Dependent children and grandchildren aged 20 and under travel at no extra cost with an insured adult.
Build the policy around your trip
Cancellation, personal property, travel disruption and legal expenses are optional modules you can add or remove. You can raise or lower your excess at purchase. Add only the extensions your trip needs - snow sports, golf, water sports, cruise or business. Take out what you do not need and the premium comes down. We call it bespokability.
Existing medical conditions and older travellers
Many existing medical conditions are assessed automatically during the quote, with a clear answer before you commit and no extra cost where eligible. Conditions outside those parameters go to our underwriting team for individual review, where an additional premium may apply. We consider travellers up to age 89 through automated quoting or in-house medical screening, and beyond that by individual referral. We have a medical specialist on staff in Brisbane.
Sports, activities and adventure travel
A long list of activities is automatically covered on an amateur or recreational basis - hiking, cycling, snorkelling, surfing, kayaking, bungy jumping, quad biking and more. Snow sports, scuba diving, golf and water sports are available as extensions rather than reasons to decline you. Snow sports is charged per day on snow, so a few days on the slopes during a longer trip does not cost you a full-trip extension.
Cancel For Your Reason (CFYR)
Available on Go Ultra, Cancel For Your Reason reimburses up to 75% of your non-refundable trip costs, to a maximum of $50,000, when you cancel for a personal reason standard cancellation cover does not include. It must be added when the policy is issued, within three days of your first trip payment, and at least seven days before departure. You need to cancel at least 48 hours before your scheduled departure. It does not cover cancellations caused by events outside your control such as government actions, travel bans or border closures.
War and armed conflict
Most travel insurance excludes war and armed conflict entirely. We do it differently. If conflict breaks out after you have left home and you are staying in or transiting through the country, medical, repatriation and personal accident cover applies automatically at no extra cost. You can also add War and Armed Conflict – Additional Expenses, which covers re-routing and extra accommodation to get you out of the affected area, to a safe location, onward by another route, or home early. Conditions apply, including that the area was not already subject to an official government warning against travel.
Claims and emergency assistance
Our claims team sits in our own Brisbane office. Nothing is offshored. The people assessing your claim work alongside the people who wrote the policy, which is why we can give straight answers on complex claims. Emergency assistance runs 24 hours a day on +61 7 3481 9880 or sos@goinsurance.com.au.
Buying a policy
Quote and buy online in a few minutes, or through a travel agent or broker using Oskar, our policy issuance platform. Cover is issued as soon as you pay, with your Certificate of Insurance and policy documents sent electronically. Group and corporate policies are quoted individually by our team rather than bought online.
Questions before you buy? Call our Brisbane team on 1300 819 888. Travelled with us already? We read every review here - the good ones and the difficult ones.
Go Insurance is a registered trading name of Go Unlimited Pty Ltd (ABN 74 149 217 925), AFS Licence No. 404782, coverholder at Lloyd's. Policies are underwritten by certain underwriters at Lloyd's. Benefit limits, conditions and exclusions apply to every section referred to above. Any advice here is general only and does not take into account your objectives, financial situation or needs. Read the Product Disclosure Statement, Financial Services Guide and Target Market Determination at goinsurance.com.au/pds before deciding whether this product is right for you.
Specialist travel insurance
Written by the company
- An Australian team actually picks up
- Customer service and claims both sit in our own office in Australia. Nothing is offshored. The people assessing your claim work alongside the people who wrote the policy. Emergency assistance runs 24 hours a day, every day on +61 7 3481 9880. Full contact details at goinsurance.com.au/contact-us-emergency-assistance
- Many existing medical conditions, covered
- Conditions are assessed during the quote, so you get a clear answer before you commit rather than a surprise at claim time. Many are covered at no extra cost.
- Cover that goes where others stop
- Snow sports charged per day on snow, not for your whole trip. Diving, sailing and motorcycling available as extensions rather than reasons to decline you.
21-Day Cooling Off Period
Change your mind and get your money back
Cancel a Go Leisure policy within 21 days of issue and we will refund everything you paid.
Three things need to be true: your trip has not started, no claim has been made, and you cancel within the 21 days.
After that you can still cancel any time in writing. We refund the unused portion of your premium, less our administration costs and any taxes or charges we cannot recover.
Full terms are in the Product Disclosure Statement at goinsurance.com.au/pds.
Three things need to be true: your trip has not started, no claim has been made, and you cancel within the 21 days.
After that you can still cancel any time in writing. We refund the unused portion of your premium, less our administration costs and any taxes or charges we cannot recover.
Full terms are in the Product Disclosure Statement at goinsurance.com.au/pds.
Contact info
4500, Brisbane, Australia
- 1300819888
- sales@goinsurance.com.au
- www.goinsurance.com.au
Travel cover, built in Brisbane
4.6
Excellent
2K reviews
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A very sad story - Go Insurance was wondeful
My travel agent contacted Go Insurance on my behalf to advise that I planned to return home from Venice, Italy, to Melbourne, Australia, having been advised that day in Sep 2026 that my sister had had a massive brain bleed and would not survive. Go Insurance was kind, prompt, empathetic and professional. I had arrived from Melbourne, Australia, only three days prior and had a trip planned for just over six weeks in Italy. Go Insurance has been wonderful and very understanding. Unfortunately my sister died and Go Insurance handled my large claim promptly covering everything I claimed with the funds being paid into my account about three days later. My travel agent also was very impressed and is now raving about the service she received.
3 September 2026
Unprompted review
May use AI-assist with repliesRead more
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We paid our insurance fee and months…
We paid our insurance fee and months later hadn’t received our policy.
We had to chase GO insurance and finally received our policy just before our departure.
That was very unsettling.
18 October 2026
Reply from Go Insurance
Hi Antonia,
We’re sorry your policy documents didn’t reach you after payment, leaving you to chase us months later and receive them only just before departure. We understand how unsettling that was when you were preparing to travel.
We take responsibility for this. You should have received your documents without having to follow up, and we’re sorry we let you down.
We hope you had a lovely trip and thank you for letting us know about your experience.
– Go Insurance
Great customer service.
25 September 2026
Reply from Go Insurance
Hi Clint,
Thank you for your kind words about the service you received. We’re delighted you had a positive experience, and we’ll pass your feedback on to the team.
– Go Insurance
The number of choices and the price…
The number of choices and the price were a good fit for me
18 October 2026
Reply from Go Insurance
Hi Paul,
It’s great to hear that the range of options helped you find cover you were happy with at a price that suited you.
Thank you for choosing Go Insurance and sharing your feedback.
– Go Insurance
Great customer service and price was…
Great customer service and price was competitive
17 October 2026
Reply from Go Insurance
Hi Susan,
Thank you for your lovely feedback. We’re pleased that both the customer service and competitive pricing stood out for you.
We appreciate you taking the time to let us know.
– Go Insurance
Done with our travel agent but prices…
Done with our travel agent but prices keep rising what ever happened to a reduction when no claims are being made.
12 October 2026
Reply from Go Insurance
Hi Stephen,
Thank you for arranging your cover through your travel agent. It’s understandable to question a higher premium when you haven’t made a claim.
Rising costs around the world, particularly for overseas medical treatment and emergency assistance, put pressure on travel insurance premiums. Premiums reflect the shared cost of covering claims across everyone insured, so these increases can affect your price even when you haven’t claimed yourself.
We appreciate you choosing Go Insurance and giving us the opportunity to explain.
– Go Insurance
Good Service and Cover, Easy to Deal With, Reliable
We’ve used Go Insurance a couple of times now and have had a good experience both times. Easy to deal with, good service, good for the cover, reliable and, have had no issues. We’d happily use them again and recommend them to others.
12 October 2026
Reply from Go Insurance
Hi there,
Thank you for choosing us again. It’s lovely to hear that both experiences have been straightforward and that you’ve found us reliable and easy to deal with.
Your recommendation means a lot to us, and we appreciate your continued support.
– Go Insurance
My agent uses and recomme…
My travel agent uses and recommends your company. I trusted his advice and he filled it all out for me and I was notified by your company. All done. I’m counting the days to my exciting holiday.
17 October 2026
Reply from Go Insurance
Hi Dianne,
It sounds like your travel agent made getting everything organised nice and easy. Thank you for choosing Go Insurance on his recommendation.
We hope your holiday is everything you’re looking forward to and more!
– Go Insurance
Easy process, clear information & competitive prices
Easy application process, with very clear descriptions of cover options and relatively competitive pricing
7 October 2026
Reply from Go Insurance
Hi Heather,
Thank you for your thoughtful feedback. It’s lovely to hear that the clear descriptions of the cover options helped make applying straightforward, and that you found the pricing reasonably competitive.
We appreciate you choosing Go Insurance and taking the time to share your experience.
– Go Insurance
Friendly efficient service
Friendly, extremely helpful service in choosing right level of cover needed
7 October 2026
Reply from Go Insurance
Hi Patricia,
Thank you for your lovely comments. We’re so pleased the friendly, helpful service made choosing your level of cover easier.
We’ll pass your kind words on to the team, who will appreciate hearing that their help made a difference.
– Go Insurance
We were able to speak to a real person…
We were able to speak to a real person to discuss our needs. Some who spoke English as a first language and genuinely listened and helped us.
14 October 2026
Reply from Go Insurance
Hi Sandy,
Being able to talk things through with someone who listens can make all the difference, so we’re pleased you felt heard and supported when discussing your needs.
Thank you for your kind feedback. We’ll be happy to pass it on to the team.
– Go Insurance
I found it easy to understand.
12 October 2026
Reply from Go Insurance
Hi Kerry,
Thank you for sharing your feedback. We’re pleased you found the information easy to understand, making organising your insurance a little simpler.
We appreciate you choosing Go Insurance.
– Go Insurance
Unhappy with need for written proof of loss at a venue
I lost my reading glasses in Europe. I think it was in a museum. I contacted the museum by phone and email both in Germany and when I got home. They haven't replied. I tried to claim for them on my return but was told I needed written confirmation from them for the claim to be successful. Feel very let down by the company.
28 June 2026
Reply from Go Insurance
Hi Margarita. We’re sorry you’ve been left feeling let down after trying to contact the museum without a response.
Your contact with us so far has been an enquiry about claiming, and we haven’t yet received a claim to assess. If you can’t obtain written confirmation from the museum, we can consider alternative information, including your email reporting the loss.
Please submit your claim with the information you have and explain what you’ve been unable to obtain, so our claims team can assess it.
– Go Insurance
This was done by a travel agent and she…
This was done by a travel agent and she was satisfied with the experience.
5 October 2026
Reply from Go Insurance
Hi Donna. Thank you for your feedback. We’re pleased to hear your travel agent was happy with the experience of arranging your insurance.
– Go Insurance
Value for Money
Telephone interaction was good and the company offered value for money. Online payment porcess was easy.
PDS was very legalistic and hard to understand.
11 October 2026
Reply from Go Insurance
Hi Keith.
Thank you for your thoughtful feedback. We’re glad the phone service was helpful, payment was straightforward and you found value for money. We also appreciate your comments about the PDS being difficult to understand. Clear information matters, and we’re sorry you found it hard to follow.
– Go Insurance
This is my first experience with GO…
This is my first experience with GO Insurance for a trip departing in November. I think their product sounds very good. Whilst I found the on-line process a little confusing, when I phoned the call centre, it made the process a lot clearer.
26 September 2026
Reply from Go Insurance
Hi Jennifer.
Thank you for choosing Go for your November trip. We’re sorry the online process was a little confusing but pleased our call centre team helped make things clearer.
We’ll pass your feedback on to the team and hope you have a wonderful trip.
– Go Insurance
Reply from Go Insurance
Hi Geoffrey.
Thanks for your review. We’re pleased you were happy with the price and appreciated our team’s assistance while you were overseas. We’ll pass your kind feedback on to the team.
– Go Insurance
Reply from Go Insurance
Hi Christopher.
Thanks for your feedback. We’re pleased you found the online process easy and were happy with the price. Thank you for choosing Go Insurance.
– Go Insurance
Reply from Go Insurance
Hi Clare.
Thank you for your review. It’s good to hear that arranging your cover was straightforward and the setup was clear.
– Go Insurance
Easy process to purchase cover which…
Easy process to purchase cover which gave me peace of mind we were coved if needed. Thankfully our cruise went without incident and we didn’t need to make a claim.
2 October 2026
Reply from Go Insurance
Hi Sarah Anne.
Thanks for sharing your experience. We’re pleased arranging your cover was easy and gave you peace of mind. It’s lovely to hear your cruise went smoothly and you didn’t need to claim.
– Go Insurance
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