I always use 1Cover. Have never had any problems with purchasing products. Always very competitive prices. Have not needed to use for myself but for others I have helped with insurance there have been... See more
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1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on. We specialise exclusively in travel insurance - it's all we do, and we do it well.
Contact info
2000, Sydney, Australia
- info@1cover.com.au
- 1cover.com.au
No recent history of asking for reviews
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Replied to 69% of negative reviews
Typically replies within 1 month
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Very helpful customer service
So far the help and assistance to get cover was simple and the lady who helped answer all questions over the phone was polite and easy to understand.
Straight forward site
It was simple to look at the cost v the countries but I did want to ask a question so was on hold for a fair time waiting to ask if remote extraction was included, which is what the travel company said should be included in the insurance.
I was quite worried about my travel…
I was quite worried about my travel insurance cover with having a husband at home with a pre existing health condition. However, Val was kind enough to reassure me that i should not have a problem in case I would have to cancel my trip.
He promised to send me a transcript from our conversation.
I highly recommend avoiding 1Cover if…
I highly recommend avoiding 1Cover if you intend on attempting to claim anything back due to unforeseen trip cancellations and disruptions. They have fought at every opportunity to decline claims for legitimate reasons and every time I've been forced to go down complaint avenues to even try get it reassessed. Used them multiple times and the first time I needed to claim due to flight cancellations out of my control they've made the while process as hard as humanly possible. Never using 1Cover again.
Ratbags !
I purchased extra insurance with i cover for the rest of my holiday as i extended my travel for 3 extra weeks. Unfortunately i had a medical situation in Cambodia not hugely expensive but i kept all documents and made a claim on my return to Australia. But alas apparently because i purchased the extra insurance after leaving Australia i was not covered! So no mention of this that i saw in my policy! Never ever will i use this insurance company again!
Just as well it wasn’t more serious!
Domestic air travel
Super easy to apply online. We have used 1 cover for many years and always found them great to deal with.
Peace of mind using…
Have always had peace of mind using 1Cover.
Through my previous years when I had food poisoning overseas and was hospitalised for a few days, it was a pleasure dealing with 1Cover for my claim.
Travel insurance easy & affordable
You made getting Travel insurance easy and affordable. Thanks
I have used 1Cover many times
I have used 1Cover many times
Easy to navigate and understand
I have not needed to make a claim but expect it would be as straight forward as the policy is to purchase
I recommend 1Cover to all my family and friends 🧡
Vince was very helpful & answered my…
Vince was very helpful & answered my query very professionally.
Very easy to use
Very easy to choose the correct insurance policy for our trip, I liked how they gave me the option of extending my travel insurance towards the end of our trip. Will use again
Was quick and easy all online or you…
Was quick and easy all online or you can phone them cheaper then all the other insurance places 10/10
Stress less online travel insurance
The whole process is so simple clean and easy that even a 70+ can manage it. Not to mention the comprehensive cover at better than average prices. A no stress online experience.
I have always used 1 cover for all my…
I have always used 1 cover for all my travel insurance. Great competitive price and lots of inclusions. Highly recommend this company
Easy to apply for insurance
Easy to apply for insurance, and easy to claim, which had to do earlier this year. I always use 1Cover and buy travel insurance when I book my travels.
The sales lady was very helpful
The sales lady was very helpful
And answering my questions in regards of purchasing the travel insurance
,it’s also a fair price for both hubby n i
Im sure not about her name
But it’s something like Asia or Ecia
I did asked her name & this what I thought of the spelling
Vince was very helpful in answering all…
Vince was very helpful in answering all my questions. He was patient and knew what his way around the site.
Vince assisted me super great and…
Vince assisted me super great and helpful!
Mia was great!
Mia was great she took note of what I asked and then confirmed her understanding and provided the answer I needed. She even correctly updated and resent the document for me which saved me having to do it
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