1Cover Travel Insurance Reviews 

346
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer service team for being exceptionally helpful, friendly, professional, and quick to resolve any questions or policy changes. People also mention that the website is very simple and easy to navigate, making online quotes and travel insurance purchases fast and straightforward. Some reviewers were not happy with unexpected price increases over time or felt that certain policy costs were a bit excessive. Consumers noted that quotes could unexpectedly rise right before finalising the purchase or that adding extra coverage options later cost more than anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently noting that team members are extremely helpful,... See more

Customer service

People report positive experiences with customer service because support agents are extremely professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how simple, clean, and... See more

Service

Customers had positive experiences with service, noting that the online process was quick and easy while... See more

Price

Clients share positive opinions on price, finding the cost very competitive, reasonable, and better than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always use 1Cover. Have never had any problems with purchasing products. Always very competitive prices. Have not needed to use for myself but for others I have helped with insurance there have been... See more

Rated 5 out of 5 stars

I have planned to travel to Bangkok on 30/9/2026. However, due to Bangkok “state of emergency” declaration and my trip has been cancelled. I have contacted 1-Cover Travel Insurance and see... See more

Rated 5 out of 5 stars

From a price aspect, the best on the market but more importantly, a reasonable and justifiable price. Companies that are charging ever the top are a disgrace. The 1 Cover website is easy to navigate... See more

Rated 5 out of 5 stars

Very easy to choose the correct insurance policy for our trip, I liked how they gave me the option of extending my travel insurance towards the end of our trip. Will use again


Company details

  1. Travel Insurance Company
  2. also in
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company

Written by the company

1Cover is Australia’s leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionised how customers could purchase their travel insurance. We have protected millions of Australians and New Zealanders during their travels, and we are proud to offer cover that you can count on. We specialise exclusively in travel insurance - it's all we do, and we do it well.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(346)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Straight forward site

It was simple to look at the cost v the countries but I did want to ask a question so was on hold for a fair time waiting to ask if remote extraction was included, which is what the travel company said should be included in the insurance.

5 November 2026
Unprompted review
Rated 5 out of 5 stars

I was quite worried about my travel…

I was quite worried about my travel insurance cover with having a husband at home with a pre existing health condition. However, Val was kind enough to reassure me that i should not have a problem in case I would have to cancel my trip.
He promised to send me a transcript from our conversation.

4 November 2026
Unprompted review
Rated 1 out of 5 stars

I highly recommend avoiding 1Cover if…

I highly recommend avoiding 1Cover if you intend on attempting to claim anything back due to unforeseen trip cancellations and disruptions. They have fought at every opportunity to decline claims for legitimate reasons and every time I've been forced to go down complaint avenues to even try get it reassessed. Used them multiple times and the first time I needed to claim due to flight cancellations out of my control they've made the while process as hard as humanly possible. Never using 1Cover again.

1 October 2026
Unprompted review
Rated 1 out of 5 stars

Ratbags !

I purchased extra insurance with i cover for the rest of my holiday as i extended my travel for 3 extra weeks. Unfortunately i had a medical situation in Cambodia not hugely expensive but i kept all documents and made a claim on my return to Australia. But alas apparently because i purchased the extra insurance after leaving Australia i was not covered! So no mention of this that i saw in my policy! Never ever will i use this insurance company again!
Just as well it wasn’t more serious!

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Domestic air travel

Super easy to apply online. We have used 1 cover for many years and always found them great to deal with.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind using…

Have always had peace of mind using 1Cover.
Through my previous years when I had food poisoning overseas and was hospitalised for a few days, it was a pleasure dealing with 1Cover for my claim.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I have used 1Cover many times

I have used 1Cover many times
Easy to navigate and understand
I have not needed to make a claim but expect it would be as straight forward as the policy is to purchase
I recommend 1Cover to all my family and friends 🧡

2 November 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to choose the correct insurance policy for our trip, I liked how they gave me the option of extending my travel insurance towards the end of our trip. Will use again

3 October 2026
Unprompted review
Rated 5 out of 5 stars

The sales lady was very helpful

The sales lady was very helpful
And answering my questions in regards of purchasing the travel insurance
,it’s also a fair price for both hubby n i
Im sure not about her name
But it’s something like Asia or Ecia
I did asked her name & this what I thought of the spelling

28 October 2026
Unprompted review
Rated 5 out of 5 stars

Mia was great!

Mia was great she took note of what I asked and then confirmed her understanding and provided the answer I needed. She even correctly updated and resent the document for me which saved me having to do it

26 October 2026
Unprompted review

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