Esdemarca.com Reviews 

This is the First time and last time I buy anything from this retailer Esdemarca. It’s been 3 weeks I returned the item I purchased from them with the order number 7729254, and until today , they’re still not processing the refund. I sent them an email 5 days ago to let them know about this long wait for refund, but I haven’t received any notifications from Esdemarca , while all companies respond within 24h ! So I tracked myself the location of the return number : OT915604501GB , I see that the parcel Is located in Netherlands since 02 of January 2026 , so what they are waiting for ? It is already arrived at destination ? Or why it’s been more than 1 week , the parcel remains at the same location ?! In summary , this company Esdemarca seems to me that they are neither serious nor professional in their business !!!!

Amazing prices and a trusted retailer. Communication is a bit sparse while they organise the delivery, but once the package gets on the road, you're notified and given tracking details. I'll definitely visit them again.
Note: delivery will take over a week, as it comes from Spain.

I never received my order, emailed multiple times complaining and never received a reply.

They just cancel my order without notice and no pay back!
And there is no customer service.
I wanna due them

Order Hugo Boss runners. Everything in good order and Company is legit you are kept updated but expect a long transit time as it took 3 weeks for delivery to Ireland.

I had a great experience shopping with this store! I ordered a pair of shoes in the color “Nubuck Khaki–Pistachio,” and when they arrived, I noticed that the color was slightly different from the photos online. I contacted customer support, and they handled everything professionally, quickly, and very kindly.
They acknowledged the issue, organized a free return from my home, and kept me updated throughout the process. Their communication was clear and polite, which made the situation completely stress-free.
In the end, I decided to keep the shoes, and I’m very happy with them. I really appreciate the team’s efficiency, professionalism, and excellent customer service. Highly recommended!

Extremely abusive return conditions. I was charged over €50 plus 3,99 eur just to send back items that were far below the quality shown online. The shipping box arrived damaged, yet they still demand returns in the original Esdemarca box. On top of that, there is no guarantee they will even accept the return because of the packaging, meaning I could lose the entire value of my purchase. This is unacceptable and feels like a complete scam. I will never buy from this store again.

very dissapointed with customer service, I ordered some boots for christmas and they never arrived, they were delivered and left in the public street! not even in the large postbox provided, not Esdemarcas fault but royal mail who have accepted the error, however 5 emails to Esdemarca and NO RESPONSE! they need to claim from royal mail as they are the seller, PLEASE PROCCED WITH THIS ESDEMARCA AND REFUND ME!

I returned my orders 7704115 and 7703395 on 10/12/2025, but for over a month I still have not received the money (and they do not refund the additional discount difference). The company changes the return dates in their system and shows lower amounts, ignoring my rights and acting fraudulently.

I have screenshots and proof. I demand an immediate full refund, or I will take legal action!
__
Devolví mis pedidos 7704115 y 7703395 el 10/12/2025, pero ya hace más de un mes que no he recibido el dinero (y no me reembolsan la diferencia de descuento adicional). La empresa cambia las fechas de devolución en su sistema y muestra importes menores, ignorando mis derechos y actuando de manera fraudulenta.

Tengo capturas de pantalla y pruebas. Exijo un reembolso íntegro e inmediato, o tomaré acciones legales y chargeback.

____
Update December 30, 2025
For clarification and legal accuracy:

– The returned items were delivered to InPost on 03/12/2025, which I can prove with carrier confirmation.
– Esdemarca only reflected the return in my profile on 10/12/2025, causing an artificial delay.
– As of 30/12/2025, the cheaper order was marked as “resolved” only after my Trustpilot complaint, yet no money has been credited to my account.

Regarding order 7703395:
– I paid 109.00 € for the products.
– Esdemarca deducted delivery costs (–3.99 €) and canceled a 10.00 € discount voucher, and calculated only 95.01 €.

Important legal point:
The rule “discount voucher is not refunded” was NOT disclosed at the moment the discount was offered or applied at checkout. I was informed of this restriction only later, on the return page, which violates EU consumer law transparency requirements (Directive 2011/83/EU).

A trader must refund the full amount actually paid, unless limitations were clearly and explicitly communicated before payment. Retroactively canceling a discount is not lawful.

I have full documentation: carrier confirmation, screenshots, payment proof.
I expect the FULL refund of the amount paid, without unlawful deductions, and without further delay.

I didnt get refund money,I send refund a month ago and they didnt send me a money back,DON'T BUY ON THIS PAGE ANYTHING!!!

Update. Thanks for the reply. Please can you email me at: Gary.mander at yahoo.co.uk so we can resolve this.

Or let me have your email so I can forward the original email.

Fake site. Purchased Hugo Boss trainers which fell apart after 6 months. Emailed them twice no reply with pics. Called them and was on hold for 15 mins so gave up.

No reply back. When you spend £130 on Boss trainers you expect them to last longer than 6 months. And then no one bothers to reply. I’ve chased but still no reply. They don’t care.

It’s now with AMEX for dispute.

9I purchased a Tommy Jeans parka from Esdemarca on December 17th.
I never received an order confirmation email, and the order was never visible in my customer account.
I later returned the item, but there is no information on the website about my return or its status. Despite contacting customer service multiple times by email, I have received no response at all.
What is even more concerning is that it now looks as if all information related to my order has been deleted from my account, making it impossible for me to track my purchase or return.
This lack of communication and transparency is unacceptable. I would not recommend this shop based on my experience.

Update (02 January 2026):
After posting my initial review, Esdemarca contacted me publicly via Trustpilot and stated that they would look into my case. However, their customer service has still not contacted me directly, and my issue remains unresolved.
For transparency, here are the full details again:
Order number: 7729732
Product: Tommy Jeans parka
Return receipt number: 63991500121561
Carrier: Mondial Relay (EROS)
Return ID: H1000760582719801522
The item was clearly returned and accepted by the parcel shop, and I have provided proof of return. Despite this, I still have no confirmation of receipt and no information about my refund.
I am giving Esdemarca one more opportunity to properly review this case and contact me directly.
If this situation is still not resolved, I will update this review again accordingly.

Update (heute):
Der Verkäufer hat den Betrag inzwischen zurücküberwiesen.
Der Fall ist damit abgeschlossen.
Ich möchte jedoch anmerken, dass die Kommunikation sehr schwierig war und die Klärung erst nach öffentlicher Bewertung erfolgt ist. Eine frühere und direktere Rückmeldung durch den Kundenservice hätte viel Zeit und Aufwand erspart.

Stay away from this website unless you do not need to return the item. I returned the item on 14 November and followed all the instructions and have been still waiting for the refund. I wrote three emails and from their website and have not had response.
I do not recommend at all!!!
My experience was really bad.
The "new item" arrived after 20 days I returned the first one and we were not even close to Christmas....very bad experience

They mess around with the discounts as soon as you want to return an item. In addition, they work with a return carrier that hardly has any locations to handover your package. Last, they don't (yet..) respond to any questions.

I wish I had read the reviews on Google (rather than Trustpilot) before I placed my order. I strongly recommend you read this prior to placing your order because my experience has been disastrous.

Seeing that they seemed to have nice designer clothes I placed an order on 27 November for 2 Christmas presents for my son. I order online regularly and every retailer will get it from anywhere in Europe within 1 week so I thought I was safe given it was exactly 4 weeks to Christmas. Also I paid for delivery - it was not free for a €200 order.

My first alarm sounded when after 4-5 days I had received about 10 spam emails from the website but no delivery notification. So I clicked into the order and it was still not sent AND it was showing a delivery of 22 December. I knew that was going to be a problem. I contacted them and after a follow up email by me they replied, saying that one item was out of stock but back in on 11 December (again that should leave lots of time) and the delivery said at the outset that it was going to be 22 December. NO IT DIDN’T - it said it after I placed the order.

In any case I kept receiving spam from the company and finally on 12 December the package was sent. Again that should have allowed for lots of time to arrive here. But whatever courier system they’re using is appalling.

I have tracked it from Girona on 12 December to the Hague by 18 December. Why so long and why that route? And then complete silence…. I sent another message to Customer Service without reply.

It would have had to arrive in country for the final provider on 21 December but that didn’t happen. Now on 22 December they’re running late with a package ordered and paid for 3 weeks and 5 days ago. So no package and a very disappointed child on Christmas Day but I’ve received 65 emails from their website (they’re excellent at spamming you and telling you what great deals they have).

You have been warned. Do NOT order off Esdemarca.

Fairly quick delivery but the shoes didnt fit and was returned on 27/11. Today is 22/12 and still no refund. Tracking the (slowest) return shipment (in the world) its now been on the way in Spain to the "last hub" since 14/12... Unfortunately I'll have to claim a refund from the credit company now, so my suggestions to all new buyers for there is NOT to pay with card but instead use Klarna. Then you don have ot act as their bank.

Appalling customer service. The shipping took 3 + weeks. I returned the item and still have not received a refund 27 days later. Cannot get through either by phone or email.

Excellent quality black suede wedge ankle boots. Leather lined which is what I need as my feet get sweaty and uncomfortable with synthetic lining. Beautifully soft and just the right height. Nice and wide too. And incredibly good value for the quality

Do not use an important email address when making orders or creating an account. Make sure to use a throwaway. After ordering, I am now receiving mass spam from Esdemarca on a daily basis. There is no option to unsubscribe. Even after deleting the account, the spam persists. Your data is sold to third parties, leading to even more spam.

I keep reporting to Amazon SES, but it doesn't look like they're doing anything about it.

As for their products, still waiting for mine to arrive.

They said my order was lost or destroyed. I bought these clothes to wear to a wedding, and I’ve now been waiting for about three weeks. Customer service never responds I don’t even think they actually have one.