The returns process was quite complicated and really did not work well. I was sent a QR code to allow a return where the label would be printed at the designated drop-off facility. 2 problems- the dr... See more
Company replied
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See what reviewers are saying
I purchased a pair of running shoes that were competitively priced (lower than anywhere else I looked online). My order arrived very quickly - in 2 days - and everything was accurate. I am very happy... See more
The right product at a discount. Second time I’ve bought from them. They recommend collecting the package from a secure place if you can’t be at home. I can select my local post office at the point of... See more
The product is great and the price was great although price for delivery was a bit steep on top of that a 2 day late delivery. I will say I was kept informed about the late delivery which was a posit... See more
Company details
- Sporting Goods Store
- Activewear Store
- Bicycle Store
- Bike Accessories Store
- Outdoor Sports Store
- Running Store
Written by the company
Deporvillage es la tienda online de deportes líder especializada en ciclismo, running y outdoor. Contamos con un amplio catálogo de productos de las marcas más punteras del mercado, seleccionados por expertos para deportistas exigentes. Nuestro compromiso es ofrecerte el mejor material técnico con una experiencia de compra rápida, eficiente y diseñada para ayudarte a alcanzar tus próximas metas
Contact info
c/ Les Tines 32, PI El Grau, 08272, St Fruitós de Bages, Spain
- www.deporvillage.com
4.4
Excellent
462K reviews
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Fantastic speedy service
Fantastic speedy service, will definitely use Deporvillage again 👍
23 July 2026
Great service and super fast delivery
Great service and super fast delivery! Will 100% use again.
23 July 2026
My package was supposed to be delivered…
My package was supposed to be delivered on 21 July, but it is still showing as in transit. I placed the order on 9 July, and this delay is very disappointing.
I have already contacted your customer support by email and Facebook Messenger, but I haven’t received any response. This level of customer service is unacceptable!
Also, where can I find my tracking number? I can’t find it anywhere in my order confirmation or other emails.
Order No: 900556098
I will not be ordering from your store again. Total shit service!
23 July 2026
Unprompted review
DELIVERY TIME TO THE CZECH REPUBLIC 23…
DELIVERY TIME TO THE CZECH REPUBLIC 23 DAYS
1 July 2026
Unprompted review
Very disappointing customer service.
ery disappointing customer service.
I placed order 400072857 expecting to receive cycling nutrition products, including SIS Recovery Shake and PowerBar Energy Gels. Instead, I received T-shirts and flip-flops.
Mistakes can happen. That is not the main issue.
The real problem is what happened afterwards. I contacted customer service immediately and, on 16 July, I sent everything they requested, including:
• Photos of the incorrect items.
• Photos of the shipping label.
• Photos of the EAN barcodes.
• Confirmation that I had kept all the original packaging.
Since then, I have received no meaningful response and no update on my case. I am still waiting for the products I actually ordered.
As a customer, I expect mistakes to be corrected quickly. Instead, I have been left waiting with no communication.
I hope Deporvillage will contact me, resolve this case immediately, send my correct order and provide a prepaid return label for the incorrect items.
Order number: 400072857
16 July 2026
May use AI-assist with repliesRead more
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Warning - not reputable
Ordered an e-bike and pedals, but only the pedals were delivered. Complained multiple times, but received no response. I wouldn't recommend this company to anyone.
17 July 2026
Reply from Deporvillage
Hello,
After carefully reviewing your case, we can confirm that the issue has been resolved successfully.
If you have any further questions, we will be happy to assist you. Thank you for your trust and for giving us the opportunity to improve.
Best regards,
Your Deporvillage team
Poor communication didn’t have proper…
Poor communication didn’t have proper delivery arrangements which meant I had to travel an hour to parcelforce depot to collect who told me this always happens with this company- great product, appalling delivery arrangements and non existent customer service as they think AI will deal with you. Buy from others - I won’t go back and , they won’t deal with this post properly which demonstrates all I have stated because they don’t care
22 July 2026
Reply from Deporvillage
Hello,
We have forwarded your comments to the relevant department in order to improve our service and offer you the best possible shopping experience. Thank you for your cooperation.
Best regards,
Your Deporvillage team
Perfect and very fast delivery
22 July 2026
Everything was great
Everything was great. Three days after i placed the order, i had it on my doorstep.
That was fast
22 July 2026
Good Company
I had looked for this skecher for a while and managed to find it in this company. Considering the company is not UK based I received the order quickly. So I would order again from Deporvillage.
22 July 2026
Very good to deal with
Very good to deal with, and when I had a query about my order and emailed the company they were very quick to respond and sorted everything satisfactory.
22 July 2026
AWFUL ALTOGETHER.
Awful.
Paid extra for rapid postage but the parcel was delayed, then got lost, then got returned to sender, but was marked as delivered.
No collection barcode. No clear communication. No one to speak to.
Absolute nightmare. First and last time I will be buying anything from these guys.
22 July 2026
Reply from Deporvillage
Hi,
We have sent you an email regarding your case. We are working to resolve it as soon as possible.
We apologise for any inconvenience this may have caused.
Best regards,
The Deporvillage team
The shop is good but bad fraud support
The shop is good, relatively fast shipping, but as soon as support concerns it is awful. F.ex i found the wrong phone number for my order. Tried to ask support to change it. Online chat points to outsource support company JustAnswer. It charges small amount for the help, BUT they said it is 37DKK but tried to charge 15 times more (450DKK) fortunately my bank reject that.
Just google "JustAnswer scam" you will get decent cases.
It is shame
22 July 2026
Unprompted review
Reply from Deporvillage
Hello,
We are very sorry to hear about the frustrating situation you described, and we appreciate you publicly alerting us about it.
We want to categorically confirm that the external webpage that charged you to start a chat does NOT belong to Deporvillage and has absolutely no affiliation with us.
Our customer service—whether via chat or any other channel—is, and always will be, 100% free of charge.
Unfortunately, what you described is a fraudulent practice (known as phishing or spoofing) where malicious third parties create sites mimicking well-known brands to scam users.
We actively investigate and report these types of scams, but it is an ongoing battle.
To safely and freely assist you with your original request (the one that led you to seek help in the first place), please contact us exclusively through the official form on our website:
https://www.deporvillage.co.uk/stc/contact
We remain at your disposal through our official channel to help you with anything you need.
Best regards,
The Deporvillage Team
Appalling company! Do not use!
Appalling, if I could give zero stars I would. Parcel was delivered to locker on 15/07/2026 only received delivery notification today. No barcode to open locker. Impossible to get in touch with company
22 July 2026
Reply from Deporvillage
Hi,
We have sent you an email regarding your case. We are working to resolve it as soon as possible.
We apologise for any inconvenience this may have caused.
Best regards,
Your Deporvillage team
The returns process was quite…
The returns process was quite complicated and really did not work well. I was sent a QR code to allow a return where the label would be printed at the designated drop-off facility. 2 problems- the drop-off facility reads bar codes not QR codes, and secondly, the facility doesn’t have a printer. Without a printer you really are stuck!
The product was unsatisfactory. Not Deporvillage’s fault.
8 July 2026
Reply from Deporvillage
Hi,
We have forwarded your comments to the relevant department to continue working on improving the shopping experience for our customers. Thank you for your cooperation.
Best regards,
The Deporvillage team
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