Cettire Reviews 

Company had good communication. They shipped it the next day and delivered my bag in 3 days. I just wish the shipping & return charges weren't so high. I would buy more often. By was brand new and the packaging was great. 👍🏽

Fast delivery. Product looks true to pictures on site

Extremely disappointing experience with Cettire. I paid $330.34 for Dior sunglasses that arrived defective. The frame/arm was visibly deformed, making them extremely uncomfortable and practically impossible to wear, and there were also visible defects/marks on the Dior logo lettering.

I provided photos and returned the sunglasses, yet Cettire claimed there were “no defects.” They refunded me only about $235, meaning I lost approximately $95 on a defective item that they now have back.

After escalating the issue, their manager simply declared the case closed and said they would no longer respond.

Buyers beware — I would never purchase from Cettire again.

my daughter loves her bag. it was delivered quickly and in good order. best price too.

Great return service.

YOU NEVER DELIVER OUR ORDERDS ON TIME!!!!!

Easy to order if you know what you want.
Delivery to Australia within a week from Europe.
Quality product - wrapped and boxed well.
Saved $800 on a gift for my wife.
I will 100% use again. **research your model number!
I endorse this purchasing platform$

Fast delivery and excellent products for purchase

Great service. Parcels in order. Duty taxes paid before delivery. Complies with domestic laws and regulations. Delivery was quick to South Africa.

Very satisfying

Fast delivery, beautify packed original product. No issues

my shoes were hurting my feet caused me to get a bruise on both pinkies overall, they were cute but they hurt, I want a refund.

Very poor experience! I ordered women's shorts but received men's boxer shorts and was still charged all these fees for returning the items. I paid $503 and only got back $360. I would never shop on this site again. Fyi, and the boxing looks like it's coming from China!

I Ordered A Stone Island Jacket And Never Received It

I am extremely disappointed with my experience with Cettire. My order was cancelled twice, even though the item was still showing as available on the website. If the item is not actually available, customers should not be allowed to purchase it in the first place.

What made the situation even worse is that instead of refunding my money properly, the amount was transferred to a gift card that is disabled, meaning I cannot even use the money. I have contacted customer service multiple times, but it has taken far too long to get a response or speak to someone. Unfortunately, the communication has also been far from friendly or helpful.

Until today, I still have no proper solution and my money remains stuck. This is especially unacceptable considering that the amount involved is significant. I expected Cettire to take the situation seriously and provide a reasonable solution, but so far I have felt completely ignored.

I would strongly recommend improving the customer service, communication, and refund process. Cancelling an order twice, leaving the item available on the website, and then putting a significant amount of money onto a disabled gift card is simply not acceptable.

For my pair of shoes, Cettire listed the size in ITA ( Italian ) size. They have a size guide which gave the US size equivalent. Turned out to be inaccurate. When I enquired with customer service , they said the size conversion is just indicative, and i should have checked the brand website. What is the point of the conversion chart. And your customer service is terrible.