Cettire Reviews 

146,627
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 21,788 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the fast and reliable delivery service, noting that items often arrive sooner than expected and are well-packaged. People appreciate finding competitive prices on authentic, high-quality designer products, which are often exactly as described on the website. Reviewers also highlight the broad selection of luxury brands available and the overall positive purchasing experience. However, some customers also noted significant issues with the ordering and return processes. Several people experienced orders being canceled due to items being out of stock, or faced considerable delays and packages getting stuck in transit or customs. Furthermore, a number of reviewers were dissatisfied with high return fees, restocking charges, or the inability to get price adjustments. Some also reported receiving damaged items or products that did not match the description or color advertised.

What people talk about most

Product

Consumers find product quality and accuracy to be ambiguous, with many praising items as authentic,... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Price

Customers consistently note ambiguous experiences with price, with many praising competitive pricing on... See more

Quality

People report ambiguous experiences with quality, with many customers praising the authenticity, excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

To be able to gauge the cut of a garment and how it fits, pictures of the item worn by a model is always helpful and I find that quite a few of the items on Cettire are product only with no model invo... See more

Rated 4 out of 5 stars

The parcel arrived quite quickly given it came from Italy.Perfectly well packages and Fedex is a good delivery company. Sadly the dress was too tight around the waist so I have returned it by post.... See more

Rated 4 out of 5 stars

Most importantly, it is the listed option that I was looking for, and the buying process was easy and effective. Other than that, I feel that Cettire should impose strict policy in ensuring the seller... See more

Rated 5 out of 5 stars

Everything about this online purchase was excellent. I'd searched endlessly online for a pair of these Adidas sneakers in my size, & Cettire was the only site that had it available and not charging d... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Luxury Online E-Commerce Platform with over 500 Brands


Contact info

3.5

Average

TrustScore 3.5 out of 5

147K reviews

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3.5

All reviews

(146,627)

23,911 reviews in the last 12 months

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Rated 1 out of 5 stars

Damaged belt and unfair return fee

I’m giving 1 star because the belt I received was covered in scratches and clearly damaged. It’s unacceptable that I’m expected to pay €25 for the return shipping when the product arrived defective. This problem was caused by your company, not by me. I expected much better quality and customer service.

16 July 2026
Rated 5 out of 5 stars

Happy shopper on Cettire

Shopping on Cettire is a pleasure to do. A lot of things can be priced fairly well discounted. The delivery is fantastic and they package your goods even better. Extremely happy shopping on Cettire and thoroughly recommend.

16 July 2026
Rated 3 out of 5 stars

Not that quick

Not that quick. I know it was written in the conditions but I find very uncompetitive the fee charged for delivery and return. Bigger operators don’t do it and whenever products will be available from them the delivery cost will influence the customer choice.

16 July 2026
Rated 5 out of 5 stars

love this website

i mostly order from saks/neiman marcus/bergdorf but i started using others like farfetch. i found out ab cettire and i’m adding it to the roster of stores i’ll be shopping on from here on out. i got some sunglasses at a great price and its the real deal. came in less than a week from italy. love cettire!

16 July 2026
Rated 1 out of 5 stars

Extremely dissapointed

Extremely dissapointed, used these guys a lot and normally very good but paid $40 dollard for express postage as needed something for an event and 4 days later still not posted. Could have gone elsewhere but now too late.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Delivery not received by myself

Delivery not received by myself. Obviously on Monday 20.7. it was delivered at 9.25 and signed by F. Arme. O was not home by that time and I don’t know who that is.
The package was also not in front of my apartment to be found.

15 July 2026

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