Boots Reviews 107,828

The order process is simple and the points are a great incentive. My order came quickly, my only issue with Boots orders is the packaging - a couple of times now I've received orders and the boxes hav... See more

Easy to order and items arrived quickly and well packaged. Pleased with quality of lipsticks and flawless face which were both described very accurately. Would've given 5 stars if I had been informed... See more

The Pharmacy Department. The staff at Harrogate are first class and extremely helpful. The Pharmacists who are obviously part time at this store are really helpful. Must give a mention to Christina on... See more

Previously bought product on internet, but found that Boots now also sell this. The price is actually cheaper even with postage than can be found on internet sites. I hope other individuals support B... See more

Delivery took 5 days which was longer than expected. I'm willing to accept that though as other factors involved. Packaged item ( expensive perfume ) bottle intact but box itself bashed around as not... See more

I ordered a whole lot of different things and they arrived well packaged. No problems with anything. I find ordering on line is so easy and there is nearly always price reductions etc and the points a... See more

Tracking info was non existent. Boots AI was useless as kept saying to refer to tracking email that I didnt have. Tried to contact a human via email and am still getting sorry its taking us longer tha... See more

I love my parcels from Boots , I can order my Vitamins, toothpaste, deodorant, hair spray shampoo , the list is endless, it’s like Christmas when the box comes with free delivery too all perfectly pac... See more

My wife had given me a shopping list of potions and lotions, complete with photos of the items. However, these didn't match the appearance of the boxes in which they were displayed. A member of staff... See more

Purchased a dreamland heated throw from boots online , It was a brilliant price plus we got a lot of boots points as well which in effect reduced the price as well The delivery was extremely quick ,... See more

Everything about my Boots order was great, the products had some great offers and the delivery was speedy and kept me informed. What let it down was the packaging, I’ve had many well packed deliveries... See more

One of the conditioner bottles arrived with a split in it so lost a lot of product. Didn’t contact customer services though as I’ve contacted them a couple of times year about different things & the o... See more

Have ordered many times with online boots and everything has arrived intact but my last package was damaged and box ripped the contents inside which was a gift set was crushed and the box torn. Coupl... See more

I really want to love Boots online service. But can’t. The site is difficult to navigate. Links with Advantage are flaky and complex. Customer support is not helpful. Packaging... See more

Products arrived eventually but didn’t arrive on initial delivery slot given and then turned up a few days later. No information so left wondering if product was lost. Products in good condition and n... See more

Was obviously a return as box ripped and everything inside moved around. Outer box shows it had been thrown around somewhat before receiving, which in turn dented inner box.Small part missing, insigni... See more

Cannot go wrong with Boots Decent offers, can purchase so much in many areas, updates on purchases from ordering to delivery, no missing items or parcels! ( in my experience). What I like above ev... See more

I purchased premium skin care in an attempt to fill my daughter in laws advent calendar for Christmas and the branded packaging was white & frayed as if old damaged stock. While the pot of £40 creams... See more

Easy ordering , very fast efficient service ,had a home delivery was with me 3 days later from ordering. if I had any complaint the packaging was damaged so contents if some were squashed so somet... See more

Website faulty, unable to order online due to pages not loading properly. Phoned up customer services, they also found website faulty, however, they were very helpful and able to make the order for me... See more

I was struggling to spend a multi shop gift card in Boots. Apparently I could only spend this voucher online which I find very difficult to do as I’m not an online shopper. A very kind shop assistant... See more

The items were all delivered together, and were all present. The fact that they were all present and not damaged was amazing though as the box they were delivered in was barely sealed (you could have... See more

Might be worth Boots checking their packaging for future shipments. My order was delivered by Royal Mail. The sealing tape on top of parcel was ripped or 'torn' and the box inside was slightly damag... See more

Love Boots, always buy my toiletries, perfume & skincare products from Boots. Competitive prices along with Boots Advantage Card points earned on every purchase & £10 Tuesday, I just can't resist!

East ordering, delivered on time to my chosen schedule and well packaged. I order regularly as I travel a lot and this ensures that I am able to access a wider choice than available in small local Bo... See more

Everything great but let down by Royal Mail. Delivery originally stated Tuesday. This was the day I needed the item. However I later received a text from Royal Mail stating that delivery wouldn’t be u... See more

EVERY THING WENT SMOOTHLY,BUT WAS DISAPPOINTED SHOWED "TRIAL SET",THESE TWO ITEMS ARE TO BE USED AS PRESENTS .OTHER THAN THAT EVERYTHING ELSE ,PRICE AND DELIVERY WAS GOOD AND WAS KEPT INFORMED ON DEL... See more

I have received a few damaged parcels over the past few months, they are obviously not being handled properly somewhere. I had to return one parcel to store, it contained face wash and a pack of cand... See more

Easy to order and arrived when arranged. I have marked down because of the packaging. I ordered 4 heads for my electric toothbrush and these arrived by Royal Mail in a big box which had no chance of... See more

Friendly staff and helpful. I used this online service as some products were not all available in store and it was the same price and free delivery on line, received them within 2 days, kept me inform... See more

Was a bit nervous ordering for delivery this time, as unfortunately I never received the last one I ordered. But thankfully this time got it no problem. I'm sure it wasn't down to boots. I've always r... See more

I like the offers available across a wide range of products and opportunities to earn extra points. The app is easy to navigate although i think improvements could be made to the filters, eg, hiding o... See more

Placed order, quick on line and delivery, great... except there was so so much packaging. Boxes inside a larger box with a lot of paper packaging. Must have used a forest. And my order wasn't breakabl... See more

Lost the original ( paid for ) order from 12th Sept even though told, via webchat, it was being processed . Finally after emailing Customer service finally admitted it was lost or not sent and a repla... See more

Great experience ordering online - very good offers on what I was looking for and also extra points and deals with the advantage card. Used the click and collect option and it arrived the next day. Wo... See more

Incorrect item sent. Took a while to get through to customer service as AI didn’t help. Told to take item to shop. Woman there was less than helpful. Stood my ground. She phoned customer service. Was... See more

Love getting your great 3 for2 and half price products.Saves you a lot of money especially in this hard times coming up to Christmas. Always a great vibe in our store always feel happy going around sh... See more

I got a great deal on a few children’s items and they were delivered quickly! Always reliable and trustworthy. I only shop at UK brands I know and trust and they always deliver top results!

Your web site is terrible keeps going back to the first page when you click on a product to view and then click return. I just get fed up and stop looking. It happens frequently. Don’t understand... See more

I did not have much time and the store was closing soon, so I found a staff member who went off to find what I wanted, she found one on the shelf but as I wanted 2 and only one on shelf she also went... See more

Actually, the people in the shop at boots in the Glades downstairs were super super helpful couldn’t have been better Really listened and then helped me choose right product that I needed

Always good offers and online stock. Loyalty programme is to be recommended as the points rack up quite quickly and are easy to redeem. Only once was something missing from my parcel and it was a sam... See more

Delivery was a day earlier than expected which is good . Sometimes think the packing of plastic bottles could be more secure , ok this time but once before I rejected a parcel because of it was leakin... See more

As I am disabled and partly sighted I hadnt been able to judge how chunky a heated hairbrush was. A neighbor took me to Basingstoke store to exchange it. Unfortunately there were not any suitable narr... See more

Ordering comforter for premature baby Grandson. The lady who helped with our order in Boots Lakeside was so helpful. Nothing was too much trouble and she made the experience a very positive one.... See more

Always loved buying from Boots. Great products, and if you buy items on promotions, they can be at a good value. However, sometimes the loyalty points which they offer on promo does not get reflect... See more

Generally a very good service. The packaging inside the box was very poor however. Although the item that was ordered was in good conditions a small free sample perfume was smashed and it was either g... See more

Boots purchases arrived on time with good tracking information . Only downside was the packing inside the box was loose and some items had their boxes damaged . Ok if using the item yourself but coul... See more

I currently make regular orders to Boots for my mum's incontinence night pants and have so far been very impressed with their communications and speed of delivery. The items are bulky and so I real... See more

I’ve been ordering from Boots online for a while and I’m really happy with their service. The website is easy to use, delivery is usually quick, and everything arrives well packed. Customer service is... See more