BOOHOOMAN Reviews 

Next day delivery.. no chance. No refund useless.

This company is absolutely horrible, never again. I wish I would have read reviews first. I placed an order and it charged me twice, they wouldn’t do anything to help, they don’t even have a number to call: you have to message a robot for over an hour to get to a live agent then it took til the next day for one to message back, they wouldn’t help, then the orders came and the sizes were DOUBLE on all of it, huge clothing do not purchase

I ordered multiple items from here July 15, 2026- it’s now September 3, 2026 and i still haven’t heard anything about my packages yet. I’m leaving this review to simply let everyone know this website sucks and is a MASSIVE scam, do yourself a favor and save your money.

Customer sercice was amazing. They answer within 5min and Kai was an excellent customservixe agent!

They aren't true to the size on their size guide... I ordered for 11 items and 1 is missing.. I also have to return 6 out of the 11 items because they are way too big ....boohooMAN is overrated...

Stop telling me fairy tales, refund my money! I waited over ten days for the package to arrive in the UK, and I've been waiting for a refund for over a week. Stop giving me fairy tales, do your job properly and give me my money back. You're selling things that aren't worth a dollar for a fortune, and then, without a shred of shame, you show me a size chart.

Had an issue with a parcel and made my query with customer help. Kai replied and cleared the issue within moments. Very quick and clear instructions and made me feel assured

Pretty good quality for a low price, will buy again.

Very incompetent customer service, and overall horrible experience. Will never buy again!

I orders a hoodie for my boyfriend for his birthday and I’ve ordered it like a few minutes ago and it gave me an error so i payed the order wouldn’t of come so i asked for some help to see what they could do and they fixed it up just within five minutes or even left thank you to the person who helped Kai! Just have to wait for it to come and that will be the real test! Xx

If I could rate it zero stars, I would. Clothing sizing is all over the place. The customer service is poor. The return process is terrible and takes a long time to get done. Save yourself a headache and go somewhere else, please.

If I could rate them a 0 I would. My parcel was stolen!!! I’ve been told I would be getting a refund and I haven’t had one and now they’ve stopped replying to me.
I’ve emailed requesting to make a complaint and they’ve ignored my emails too. I have now raised this issue with my bank. Horrendous customer service.

If I could give this company 0 stars I would. They don’t even meet the requirements for a 1 star review. Customer service is absolutely disgusting and awful. I’ve had so many issues ordering from here including not receiving items in a big order and then them claiming it was packed since checking their “footage”

My partner has ordered from this company for absolutely years. I bought the 1 year premier subscription (free next day delivery) for him to use… 3 months later it had disappeared from my account and after ME chasing THEM for 3 weeks, they finally made it active again on my account. During that time of me contacting them about this issue, in absolutely no way or form were they actually trying to resolve the issue or contact me back. Instead, I had to repeatedly contact them, they asked me to send over screenshots, which I did, then their “ai assistant” replied stating it wasn’t able to handle images. So why have they asked me to send over screenshots on that platform?

Anyways, moving on from that…. I then placed a big order where two items were missing and clearly not packed. I assumed this was just a human mistake and contacted them about it. They were firm in the fact that they had “checked the packing footage” and that the item had been packed, also stating that by the delivery picture the package did not look damaged therefore they will not be refunding or re-sending out the MISSING items. I can confirm, the parcel was not damaged on delivery so nobody had got to it before me, but I am absolutely certain that those items were in fact NOT in the delivery. Also not to mention that in the delivery photo, you are not able to actually see package even being delivered to the right address so how can they be certain of this? I would love to be able to attach the photo 🙂

From the big order, I had returned £88 worth of clothing. Two weeks later I received the email stating it can take up to 4 days to check the return and refund to be processed. Also that I’d receive a follow up email when this had been complete. I was AGAIN chasing them after waiting the time frame for the refund which they only processed 7 days after the original email. So don’t state that it takes up to 4 days when it doesn’t?

I then wrote a formal complaint, stating my experience the last 4 months with this company, do you think they replied to any of it? Of course not. I will simply never be shopping here again and never be supporting companies like this.

Hi the virtual assistant KAI was a huge help in clearing up my order details

Delivery came late, not their fault purely EVRI's, and Kai helped me by giving me the information on what I can do about it.

Absolutely shocking experience with BoohooMAN. Spent over £180 and they failed to send a pair of shorts, sending a random black top instead. I returned the incorrect top along with 3 other items, yet they’ve only refunded me for 3 items.

I’m now out of pocket because of THEIR mistake and getting nowhere with customer service. If this isn’t resolved, I’ll be taking it further with Citizens Advice/Trading Standards and my payment provider.

Won’t be ordering again.

I will never in my life order from boohooMAN I ordered my stuff July 18 and I have still not received it and they won’t give me a refund or nothing now they saying I have to wait until September 23 until I can do a refund don’t order from boohooMAN

This people do not care about you,i made an order using an inpost they sent the wrong order ,i then returned it and asked for item replacement which they did but instead of sending it to inpost as i selected on the first order they decided ti use the next day services to the same inpost address i provided for the previous order using evri,my parcel has then arrived at the parcelshop but evri didnt provide me with a collection code i have been in touch with both evri and boohooman but i still cant get a collection code,my item has been at a shop for 9 good days yet i cant claim it or get a refund

Ordered a new suit. When it arrived, the suit had clearly been used. Bobbling in the inner thigh area of the trousers and a thorn stuck in the seam of the leg. The jacket label was crumpled and frayed and there was a £5 note in the pocket (the only positive in the whole experience!)
When I raised and issue and sent photographs, customer services told me they couldn't make out any clear damage. Initially they offered a 50% refund to rectify, which I accepted...but then they instantly changed their minds and wanted more evidence. I decided to send the suit back and am currently attempting to make a formal complaint for selling used items as new. Avoid!!

I had a very stressful time with my package because of alot of delays but I must add that Kai was helpful in calming down the frustration I had