BOOHOOMAN Reviews 

Ordered 3 basic t shirts for summer on the forth of August 2026 its now the 12th August still no clothes or update on the delivery contacted automated customer service what a joke I have to wait another week before anything is done. Don't waste your money or time on the company they can't even get a human to address your problems. Boohoo is the right name i feel like crying joke of a company summer will b over when the Tshirts arrive. never again I will order from them

I normally never put reviews but it’s time to put one now. I ordered some clothes with PREMIER delivery which is supposed to come next day. My first red flag was that the order was delivered 3 days after but I didn’t care.
Until I open the package and I see 5 items out of 8 are missing. Long story short, I tried to reach out, always bots and AI. Until some Devon emailed me saying on CCTV everything has been packed in one bag. Hello??? I don’t care what’s going on in the warehouse. More than half of my order is missing and they are refusing to help. Been an active customer since 2019, but it’s time for me to say goodbye to these scammers. Primark is at the same price for better quality.

You pay extra for EXPRESS shipping, only to check your tracking yourself and discover that your package was returned to sender. The company NEVER notified you.

Then you contact customer service, and every representative gives you a completely different explanation about what happened. You request a cancellation and refund, but they refuse to issue it, claiming there is some “problem” with processing the refund—which is total BS.

I never received a cancellation email. I was never notified that my package was being returned. I was never notified that it would not be delivered on the guaranteed delivery date. And somehow, I’m the one who has to chase them down just to find out what happened to an order I already paid extra to have delivered EXPRESS.

At this point, it honestly feels like they have no intention of canceling the order or refunding my money. The lack of communication, inconsistent stories from customer service, and refusal to process a refund are completely unacceptable.

If I hadn’t checked the tracking myself and contacted them, I have no idea when—or if—they ever planned to tell me what happened to my package.

Absolutely terrible customer service. I will be disputing the charge if they continue refusing to resolve this.

Made an order last Wednesday as for some clothes, paid for premier delivery (promises next day delivery if you order before midnight) was informed at checkout that some of my order was coming from a 3rd party so next day delivery wasn’t available (despite no mention of this on the actual products), next day no parcels arrive, speak to the online chat (which is an AI chatbot) says to message at 9pm if my parcel hasn’t arrived, also informs my the parcel that Boohoo sent me was sent via a 48 hour delivery service so it was never going to be delivered next day. Long story short, it’s tuesday and the 3rd party parcel still isn’t here, they just keep telling me “message us on this date” if it doesn't arrive, when that date comes they just tell me to wait a bit longer, absolutely useless chatbot goes round in circles when trying to find a solution, won’t refund my premier delivery either.

Contacted customer service 2 months ago, as password reset emails weren't being delivered, since then I've been asked 8 times to wait a varying period (between 48 hours and 5 business days) for a response. All 8 times no response was received.
Whenever I contact to say they still haventresponded ine of their useless agents asks me to do the same things all their useless colleagues have then issues another wait period.
An amoeba has a higher level of critical thinking than whoever they have hired.

Disgraceful service, first time ordering from them and my experience is not positive. I ordered 1st August and paid for next day delivery, 2nd August, evri fails to deliver even though it stated they are to deliver by 10pm. As the week goes by, no further update so I email boohooman and request for my next day delivery to be refunded, they eventually refund after several emails, then over the course of the week my parcel does not arrive, again I query, all I get it its coming and that its been misplaced. Fast forward to Thursday 6th August, I request a refund, Boohoo states that should it not arrive by 8th then they will issue a refund, 9th August I email them for a refund as they promised, they reloy back stating I have to wait till 12th August, at this point I had enough and contacted my bank to get my money back from boohoo, waiting for my bank to get in touch sometime this week. Do not trust this company, they are fraudsters, they have zero customer care and send you messages for assurance, never will I order again.

Delivery driver for Evri left my parcel in my FOOD BIN???! collection is tomorrow so literally could have been put into the bin
What type of maniac thinks that’s alright? I’m absolutely fuming
£70 that order was and u chuck it in with the fruit flies
This happened 2 days ago aswell so I had no idea it was there until now

Although a bit of a hiccup with the delivery address not being correct and completely different after placing the order (not sure why it happened because my default address was correct), Jade (the one assisting me) was able to rectify this and amend the address! Which was a huge relief. So thank you Jade for the good service, really appreciate it!

I rarely leave negative reviews, but this experience was frustrating enough that others should know.

I was overcharged on my order and contacted customer service immediately. Instead of investigating, I was bounced between multiple representatives who couldn’t even locate the correct order in their system. They insisted they only had a record of a different order than the one I actually received.

I was promised a follow-up by July 30. No one ever contacted me.

The package eventually arrived, but the billing issue was never resolved and no one took ownership of the problem. Spending hours trying to correct a relatively small charge shouldn’t be necessary.

The issue isn’t just the money—it’s the poor customer service, lack of accountability, and failure to follow through on promises.

I won’t be ordering from boohooMAN again.

Placed an order with express shipping. Didn’t receive anything and customer service told me the parcel was sent back to them and I will receive a refund within the next 2-3 weeks.
If I didn’t reach out to them I wouldn’t have gotten any information

Beware when ordering from this website. My final charge was higher than the subtotal presented at checkout, and despite submitting a complaint by email, I never received a response. Poor customer service and unresolved billing issues have left me extremely dissatisfied with my purchase experience.

BoohooMAN charged me even though my payment failed?

I just tried ordering a 2-piece set from BoohooMAN and checked out using Apple Pay. The payment literally failed on their website, so I thought the order didn’t go through.

I checked my bank account and somehow the charge is still pending/processed. Has anyone else had this happen? I don’t even have a confirmed order, but my money is gone.

What usually happens in this situation? Does the charge get reversed or do I have to fight with customer service?

1 star because there is no option for ZERO. I can't decide what's worse, the quality of their clothes or their customer service. I purchased 3 pairs of Short and 7 T-Shirts for gym ,thinking, how bad can they be?! The quality is bad, very thin, very very cheap, very bad stiching, the sizes are all different, some too large, some too small, nothing makes sense. I returned the shorts and 4 T-Shirts and the 3 T-Shirts I kept, they were all ruined after washing them according to the label instruction, all are shorter. The customer service is another level of bad, I contacted them online and they guy left me talking to myself in the middle of the conversation and never returned. It took more than 3 weeks to get the refund.

my package has been stolen, they insisted and forced me to wait more than a month before taking any action

they didnt even try to look for it before 1 FULL MONTH
they didnt even try to resend it

they then dont even give any discount for wasted time, money hold, compensation, commercial gesture 0
the price has doubled in between
most of the articles are not out of stock

totally shitty customer service full of stupid AI and they cant even answer a simple question in 1 month

order #MEU110376544

BoohooMAN’s customer service has been one of the most frustrating experiences I’ve had.

I paid for an annual Premier Delivery membership, but when my account failed to recognise it, I reasonably assumed it had expired and purchased a second annual membership. I was therefore charged twice within the same 12-month period for the same service.

Since raising the issue, different agents have given different and often contradictory explanations. I’ve been told it’s non-refundable, that it’s outside the 14-day cancellation period, that it’s over six months old, and even that there was a technical issue. Some agents have acknowledged that I was charged twice and that the situation was unfair, yet the outcome has never changed.

Rather than addressing why I was charged twice in the first place, customer service has repeatedly relied on template responses and policies that don’t answer the complaint I’ve actually raised. I’ve also had to provide the same information multiple times and explain the issue from the beginning over and over again.

To make matters worse, my account has continued to have issues recognising my Premier membership, suggesting the underlying problem has never been properly resolved.

Based on my experience, I cannot recommend BoohooMAN. The products are one thing, but when something goes wrong, the customer service has been inconsistent, dismissive and unwilling to properly investigate the issue.

The quality of clothes is so bad. It like single use clothes. I never seen such bad quality clothes even lower than temu.
If there option of zero star i will like to give that.

I ordered an mid wash blue jeans and a perfume, perfume came in a wrong fragrance which is fine as I can over look it. The jeans however came as two basic vest, like I was so pissed I ended up not being angry. I would have understand if the jeans came in another colour, it would have made more sense. But it came as a cheap vest, like how is a Jean and basic vest mistaken? Might never use this service again

All time Fraud and worst customer service. Seems employees are trained to tell lies just to get the money and then they vanish. These cheaters went customers to wait for 2 months for the delivery and then only allow the customer to file for refund. Please please DoNot order anything from this company.

I just recently bought about $600+ worth of clothing and this is insane, all of my clothes fit super well, came all in shape and very very fast shipping (california) i got my order within 3 days and they all are high quality and very neat 10/10 will be buying again today

Cannot give less 22 emails with reason for returm asking for label and anothet email askimg for reasom for return it is MENTAL i paid for premier delivery and then had tp pay extra for 48 hour delivery which arrived 5 days later for one item ad 8 days later for the other. WHAT PART OF IT ARRIVED TOO LATE REPEATED IN 22 EMAILS DO YOU NOT UMDERSTAND,? Premier shpuld mean no hasstle free returns so they basocslly take the 9.99 for nothing