**1-Star Review**
**1-Star Review**
Very disappointing experience.
I completed the registration and provided all the requested company and personal details. Only after submitting my order was I told that I had to upload a copy of my ID and record a selfie video.
I have used many hosting providers over the past 15 years, and this is the first one to request such intrusive personal information without clearly informing customers beforehand.
I immediately cancelled my order, which they accepted. To make matters worse, all their replies were only in German.
If you require customers to submit government ID and biometric verification, be transparent and state it before they spend time registering—not afterwards.