netcup Reviews 

The server provider is simply outstanding. Their support team proactively reaches out whenever there are any issues, and they even handle vulnerabilities on their own. I’ve been using their services for two years now and am very glad to have discovered them. I highly recommend them to all my colleagues!

I have had a very disappointing experience with Netcup, and unfortunately, this was not an isolated incident.

On multiple occasions, Netcup suspended my server following abuse reports, including alleged copyright violations that I could not verify or find any evidence of on my websites.

Most recently, my server was suspended immediately following a WordPress brute-force abuse report. I conducted an extensive investigation of all my hosted websites, system logs, web server logs, scheduled tasks, and configurations, but could not identify any compromised website or evidence establishing the source of the reported activity.

These repeated suspensions caused significant downtime, disrupted my business, and resulted in financial losses, despite paying for the service.

What makes this especially frustrating is the lack of a clear and transparent investigation before suspending a paid server. Customers should not have to repeatedly deal with service interruptions and financial damage because of reports they cannot independently verify.

After experiencing this situation multiple times, I decided to cancel my server and move away from Netcup.

I cannot recommend Netcup to anyone who relies on their server for business or production websites. Reliability, transparency, and fair handling of abuse reports should be basic requirements for a hosting provider.

great service, cheap and stable as all hosting service should be.

3,5 STARS and here is why...

Is it an amazing experience? No far from and you dont get any information on why youre not recieving the VPS you just paid for. They do have phone support, which was super polite and willing to help.

Is it super confusing they have 3 domains for 3 different parts of their company that should be together? Hell yea and thats just rediculous.
But i got my small VPS nano G11.5s VPS after 1½ day after contacting their support. Which is ok'ish and i only need 1 url for the serverconfig site.

You want premium VPS? Buy hostinger or other big brands. You want cheap VPS with full SSH access to your Linux installation with no limits, this can actually work if you dont need it right away.

So all in all, i like the product i got, just not the way i got it.

Very Bad Customer Support , not even replying

Super Job by netcup very happy to use it.

Unclear how to get started.

My experience with netcup has been absolutely disappointing.

I paid for a VPS server, and now it's already the third day since payment, but I still haven't received the server I paid for. No VPS, no login credentials, no access — absolutely nothing.

What makes this even worse is their customer support. After contacting them, I received a generic response admitting that there was a problem with automatic server provisioning and that my request had been forwarded to the relevant department.

And then? Silence.

No updates, no estimated resolution time, no follow-up, and absolutely no accountability. I've been left waiting for three days after paying for a service, with nobody even bothering to provide a proper response.

It doesn't matter whether the amount paid is small or large. When a company accepts payment, it has an obligation to deliver the service or at least provide proper customer support when something goes wrong.

Honestly, even a FREE hosting service would provide more value than netcup currently has — at least you wouldn't be paying money to sit around for days waiting for a server that doesn't exist.

If this is how netcup treats new customers, I can only imagine what happens when more serious problems arise.

Extremely poor customer service, unacceptable delays, and a complete lack of communication.**

I cannot recommend netcup based on this experience. I will be requesting a refund and taking my business elsewhere.

Title: 4 Days After Payment – No Account, No Service, No Support

Extremely disappointing experience. It has been 4 days since I paid, and I still haven’t received my account or access to the service.

The company replied only once by email, admitting that their automated system had failed to deliver the service. Since then, they have completely disappeared and stopped responding.

Payment was taken immediately, but nothing has been delivered. No account, no solution, no updates, and no customer support.

This is completely unacceptable and raises serious concerns about the company’s reliability and professionalism.

I strongly advise others to be cautious before paying this company.

absolutely one of the best cost and efficiency and ease of setup .. and good customer service

The ordering and pay process works fine. The problem is that they have a HUGE backlog and dont tell you about this upfront... so the delivery of a VPS is now 9 hours counting since payment.....

Instead of telling me that this will take 3 days or 9 days they let me wonder around and just wait... wait... wait...

This is not how it is done 2027.

It's cheap, but gosh darned it horrible. Three separate domains, one for ordering, one for billing, one for managing. Payment is cumbersome and poorly explained. Once one finally manages to get through their horrific Brazil movie administration, one finds the disks are slow.

I rented a VPS from Netcup, but it was unusable due to network connectivity issues. I requested a refund almost immediately and moved to another provider.

Instead of addressing my refund request, support redirected me to technical support and then stopped responding to my follow-up emails.

I eventually opened a support ticket, but received neither a ticket number nor a link to track it, leaving me completely in the dark about its status.

Technical problems happen, and I can understand that. What I cannot accept is a company ignoring repeated refund requests for a service that never worked properly, while providing no meaningful way to track the complaint. Very disappointing customer service.

Service is up 99.99% of the time so far.

"Great hosting provider! High performance, stable uptime, and very reasonable prices. Customer support is quick to respond and always helpful. Highly recommended for anyone looking for reliable VPS and web hosting services!"

Hello,

Why is there no response to the support record I have opened for two weeks and the e-mails I sent? Now this terrible support has reached the point of unacceptable.

I want an immediate and urgent return and otherwise I will complain to the official media for my losses.

Best,

I bought a Netcup RS 2000 G12 with IPv4 in September 2026 and have run it for about two months with some key personal infrastructure relying on it at this point.

Provisioning and first login were straightforward. It may take a few minutes to receive your Customer Control Panel and Server Control Panel login credentials, but I received mine within a half hour or so after initial payment. I installed Debian 13, as I do everywhere, and have been using it as a TailScale & WireGuard endpoint, a remote development box, plus a Git server, a notification server, and a mail server for my domain, as well as a small metrics and observability dashboard to watch web traffic to some of my other projects' sites.

No unplanned downtime I’ve noticed. Outbound mail to major providers has landed in inboxes (with the help of Mailgun). I haven't required any infrastructure support so far, but communication seems responsive, and the things I need have been easy to find within the control panel menus or documentation. It's surely a better value for what you get than any other major providers - I couldn't find a better price-to-performance ratio in my shopping.

I’d recommend them for your personal VPS and infrastructure needs based on this experience so far. I’ll update this if anything changes over the longer term.

if you want raw power of unthrottled cpu and the ten times iops of direct attached local disks, go for netcup.

the block devices from cloud providers and even traditional hosting providers like hetzner and ovh offer you triple replicated volumes with ten times slower iops. of couse, that gives redundancy, which may not be required your workloads or you may have build it yourself

only downside - no api control