Hetzner Online GmbH Reviews 

Its a nightmare to cancel the agreement with them
It took me multiple emails
Removing entire products and server still kept the monthly charges
And I still kept getting invoices and endless emails to pay next invoices otherwise they will pass the case to debt collector
In total it was 6 months of ignorant customer services
Finally, after paying for 6 months for literally nothing I had a pleasure to delete the account
I will definitely not use Hetzner again

I had a very bad experience with this company. I have 3 webpages on their server for abour 3 years and last week I got a message saying that there were infected files on the server. I changed passwords, deleted the files and restored with cleaned ones (from WordPress installation files), but they keep insisting that the files were infected. After leaving only the original files, I asked them to restore the access to my website to finish the installation but they took 5 days to do it. That happens because support doesn't work at the weekends and during weekdays takes 24h to reply.
To sum up: the support is awful, they have no file protection system and they are just interested in charging you. Avoid this people!

I really appreciated the professionality of the responses and the transparency about the billing policies involved in the hardware upgrades

So i spent well over 50 hours or something trying to mask my ip for my game server PC using their cloud service linux/wireguard pre-installation.

You login with the IP through a browser and then get the wireguard file from there to mask it but no matter what i did i could never login using the IP of the Hetzner service.

I contacted support multiple times and read their faq's, allowed all firewall ports and my ip and so on and still couldn't connect using the cloud IP.

They also send automated copy-pasta when i asked for a refund as their service never worked including advertising first month was free when signing up and avoid any responsibility of ever promoting that.

Cringe i have to go waste my banks time to dispute 5.4€

Ah yes good reply as expected so your "service" was running but your software and installations is faulty/not working properly and you shift the blame to the customer like it was due to my inability.
A very classic auto-copy pasta reply.

Yes, my request has been resolved successfully.
The support team was very professional and fast.
Thank you for unlocking port 25 — everything works perfectly now.

We have used over 20 hosting providers, globally. There is litterally no other provider which provides such fast & powerful webhosting servers at those prices. Other webhosters charge 5 times or more per month for that same power and stability. In the beginnen the service was a bit slower, but now they have helped to solve all our problems and we are very happy. We chose the Hetzner MA130 webserver. I highly recommend Hetnzer! Unfortunaltely they suffer from the "review bias" here: lots of people which lack any technical skill, post their frustration, and people who are happy stay silent.

The give zero respect to customers.
my account K0623163626 I have been a customer for more than a month I had 5 servers with vital information and I had problems with my gmail account and changed it . they deleted my account without any notice . They sent us this email: We have noticed irregularities on your account, so we unfortunately cannot have a contract with you at the present time. We have therefore had to close your account.
In general, if customers give us incomplete or incorrect information, we have to close their accounts.
We cannot provide any information on individual cases. Thank you for your understanding.
Kind regards
Customer Data analytics
-------------------------------
they have no respect for customers and delete accounts for ridiculous reasons.
Hetzner team I had vital information on those servers I need my data you have to provide me all the backups.
never trust this company.
_________________-
You replied we do not delete account randomly?
what about my 5 servers.
I did not do anything wrong . The only wrong thing I have done is trusting your company.
account K0623163626 is deleted without any reason.
restore account you scams.

Jacked up price 3x a few days in with no notice, refused to refund me the difference, customer support was full of rude people.

They claim in their reply that they sent an email notice. I have verified my inbox and spam folder in gmail - no such email arrived for me. I signed up a few days before the price increase.

Very bed experience. The customer service is very bed. They cancelled my contract for a late payment because their automatic payment doesn't work properly! I'll evaluate a suite against this company!

We have been using Hetzner's services for a while, but our recent experience with their customer support and billing department has been an absolute disaster.

Without any changes to our account settings (our VAT-ID has been correctly entered and verified for the reverse charge mechanism all along, which worked perfectly fine the previous month), they suddenly issued an invoice including German VAT. When we reached out to fix it, we only received an automated response stating that sent invoices cannot be amended because the VAT had already been submitted to the tax authorities.

It has been several days since we replied to point out that the mistake demonstrably occurred within their system and that we cannot claim German VAT in our country. We have received zero response from a human agent. Total ignorance. If this issue is not resolved immediately, we will be forced to dispute the card transaction (chargeback) with our bank and migrate our servers to a competitor.

If you are looking for a reliable partner with working support for business projects, avoid Hetzner.

Calling the support hotline puts you on music for an eternity and then just hangs up on you. Very frustrating as you trying to solve an issue with their invoices.

Needed a couple of days of highly parallel compute. Created an account, sat there for a month, paid an invoice. A month later, when project was ready, I deployed my simulation on 5 machines. A couple of hours from it being done, my account was terminated with no detail. Phone couldn't tell me anything, email support gave me the same answer: suspicious behavior. They thought I was mining crypto when I was running a mathematical simulation. No results, a full day wasted. Do NOT choose Hetzner.

Edit: Hetzner's reply is hilarious. I can "rest assured" they say. I asked them in writing and verbally for the specific reason or breach of TOS; they could not provide it. They can rest assured they lost a customer, gained a review, and hopefully lost many more customers down the road.

My experience with Hetzner support has been extremely disappointing.

I have been trying to resolve my issue for more than a month, but the level of customer support has made the process incredibly frustrating.

Their support phone number is an international paid number, so every call costs money. I waited around 15 minutes to speak to someone, was asked for my account number, and then sat in complete silence for another five minutes before the call was suddenly disconnected. No one called me back.

I called again, only to be told that I needed to contact them by email instead. Unfortunately, their email response times can take anywhere between 3 and 10 days, which is unacceptable when you're dealing with urgent hosting or server issues.

There is no live chat available for immediate assistance, leaving customers with no practical way to get quick support. If your website or server is experiencing a critical issue, waiting days, month for a response and resolution is simply not acceptable.

After more than a month of trying to resolve my issue, I have spent both time and money on expensive international phone calls, yet I still don't have a resolution. I expected much better support from a hosting provider that businesses rely on.

Based on my experience, I cannot recommend Hetzner to anyone who values responsive and reliable customer support.

My issue still hasnt been resolved.

Best reagrds

Their response time is extremely poor. You can call their support center, wait 11 minutes until the call is disconnected, and then keep trying until you get lucky. These are international paid calls.

When you finally reach someone, they will often tell you they cannot help, with very little empathy. They also reply to emails very slowly.

If they detect a security breach on your website or your database suddenly receives a high number of requests, they may block your website. Even if you take immediate action to fix the issue, your site can remain offline for hours or even days because of their slow response.

Now imagine the impression this leaves on your customers when your website is unavailable.

In short, Hetzner will not feel like your partner. Instead, they act as if they are above their customers. Even when you ask for help, it often feels pointless, because their attitude is that they are Hetzner, and everyone else comes second.

Quick processing times. Great service. Solid prices and reliability!

Hetzner is effectively unusable today. We are seeing severe packet loss, making normal network traffic almost impossible. At this point the service feels like it is dying rather than operating reliably.

they rejected my application for no reason at all and deactivated my acc, TRASH COMPANY!

!! Dear XX..
After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.
Best regards
Your Hetzner Online Team

I had Hetzner for 1 or 2 months (i forgot :D) this was Okaaay. So i had CX33 this is actually not very bad but there are few things that i didn't know before buying. 1st is that their processor at CX is not the best. I thought they are not very bad but i had only 2.2 GHz that is like a bit little. Yea maybe i want too much for this price but i think this is not very enough. About Disc i want to say for me 80gb is not enough and i think for many people too, but extra Disc i think that cost too much, maybe with more expensive plans it will be not so bad but i dont know i dont tested.

I want to say a few pluses too because there are some! So first i like the panel this looks very good and i like to have Firewall in the Panel.
Second i want to say that i had no basic problems (like bad ping, or that the server turned off without me knowing it) at all.

So i think i said enough, for the end: I think Hetzner is a good VPS provider but only in more expensive vps (for example "General Purpose" or "Server Auction") and on cheap plans i would think do i want to have it or no. And yea i wanted to give this hosting 3.5 stars but i can't, and because of that i gave 3.
Bye :).

The customer support was fast and understandable

Hetzner is a scam company that raises prices like crazy after reeling you in with their pretty decent starting prices. Don't fall for it, their whole business model is based on ripping everyone off!