OVHcloud Reviews 

I cancelled my service with OVH a year ago, they still billed me and then sent me to collections for services I never used.

They must not be doing to well, if they are spending so much effort for £13.00

Duarte was outstanding. He responded quickly, understood my issue right away, and resolved it without any back-and-forth. It was clear he genuinely wanted to help, not just close the chat. That kind of support makes a real difference. Thank you, Duarte and OVH!

Don't use their services! We were with them for one year. The actual service is fine but customer service is HORRIBLE. They sent us an email saying we have 7 days to settle the bill, we did not want to renew the service so we needed to ASK (!?) to leave the service which they still charged us after all even if we had 7 days to settle the bill and decide.

We tried to email them, no answers. We opened a ticket, no answers. We tried the live chat. It took 4 HOURS to talk to an agent while they cut the chat 3 times on us when trying to explain the situation. They said no refund even if we will not use the service and it was JUST renewed for some reason when we asked them to stop the service.

This whole customer service is a joke and left me quite frustrated with the situation and with no refund. I will not recommend their services to anyone. There is plenty more options available with good customer service and caring agents.

POOR Customer service. There was a hardrive failure. they dont care at all. So its easy to fix and redo everything from the backup but the effort remains the same. So its better to transfer to another company with the same effort but more better company.

Sometimes the level of technical support is quite slow, but customer support, especially from Lauren (CS17013679) has been amazing.. very helpful.

No commercially available services are actually offered; all they know how to do is open tickets without really addressing the requests. Completely useless.

Hideous company - wining awards for some of their server products - as a customer however, with a significant amount of hosting - and previously a loyal customer of over a decade - I cannot recommend them. It is my personal opinion the company is in financial hardship and as a result has opted for practises that are fraudulent and even blackmail tactics... their customer services team are a joke and no support is provided - by phone, email or support ticket. I have the documentation to prove this set of occurrences and the time they have wasted of mine - unnecessary and unpleasant. Sometimes as a customer we need action and I find there admin areas and woefully inadequate.

Service and uptime is very good
but support is low level and if you has critical issue it is easy agents close chat while talking and no problem if your server or service is down they open ticket and you need to wait specialy the agent name Alexender D.
and the most surprise for me there is no way to add complaint on support agents
i'll move all my servers and services to another provider ASAP

Scammers. I have paid them over 2800 dollars over a year and forgot to remove my automatic renewal for one server while my other were manual. The server was terminated and are now gone but the bill is still due and will go to debt collectors.

i have used them for years for a remote server. the challenge when using this company is when something goes wrong. their lowest level support is only email and they are slow to respond and do so in a way that leaves you needing more information and interraction. i've been terribly frustrated as of late

I have bought VPS for one year, they just pulled money straight away and asked document to be uploaded via ticket. No email received for ticket, but I was constantly checking their dashboard. I have uploaded my documents and expected will be approved. Today is the 6th day, still showing in 'awaiting documents review'. no help no solution, they dont even know who will be solving this. Opened tickets, no one cares. I would be so happy going with AWS EC2 but i have made huge mistake.

Use OVH for mainly domains since 10 years and am very satisfied. Contacted their Support a few times and always got help on time.

I tried to buy VPS from OVH twice and they refused me twice, as I understand it, because I live in one country, my bank is in another country, and my business is registered in a third country. Apparently the people making decisions at OVH are not aware that this is the 21st century, that there are millions of digital nomads in the world and people have the right to choose where it is more convenient and pleasant for them to live, and can choose where to do business. Well, okay, God be their judge, there are tens of thousands of hosting sites in the world, I’ll find another one, I thought. But after refusing me a second time, they still have not returned my money. It's been 3 weeks now and my $54.48 still hasn't returned to me. Technical support tells me that a refund can take up to 29 days, but for some reason, upon the first refusal, the money was returned to me instantly. And again, I remind you of the 21st century, in 29 days you can bring me cash from France by car, go back and rest for another week, but they cannot return the electronic payment to me. I suspect that they are simply using other people's money all this time, which is outrageous. To ensure that the development of the website would not be idle, I had to buy a server from another place for one month, because OVH kept my money. To summarize - if predictability and speed are important to you, choose another hosting. Well, yes, once again about the 21st century - OVH’s control panels are so terrible that it’s difficult to put into words. In 2005, we made websites much more beautiful and clearer, so that any OVH control panel is something from the 90s.

Huge unexpected bills for automatic hosting renewals

I ordered several OVHcloud web hosting plans, but they did not suit my needs. I then ordered a VPS from the same company and used that instead. I did not use the web hosting plans.

I did not know these hosting plans would renew automatically. I certainly did not know that the renewal price would be several times higher than what I originally paid.

I have now received three unpaid invoices totalling €1,935.83 for services I do not use and have no intention of using.

The automatic renewal terms and the full cost of the next billing period should be much more prominent when ordering. Receiving such a large, unexpected bill for unused services is extremely frustrating.

I stayed with OVHcloud by choosing their VPS, but after this experience, I will probably look for another provider for my work.

I am very satisfied with the support provided by OVHcloud. Leticia from the Claims Department was professional, helpful and responsive throughout the process.

My issue regarding the additional disk charges was handled properly, and the refund was successfully credited to my prepaid account.

Thank you to Leticia for her assistance, patience and professionalism. I appreciate the positive experience and the time taken to resolve my request.

Fixed the issue promptly and professionally.

Very easy to find and discuss the issue

I got a VPS-3 for testing, and learning Sys admin stuff, I first hosted a website then a game server, it went all smooth, I also added some monitoring tools to check for downtime.
OVH was a great solution for the problems I had, and the other services are interesting too.

Be very careful with this company.

A simple webmail took 5 days to configure and because I was unable to open the webmail address, I had to wait until they were able to resolve it, only then I was able to transfer it to a company who knows what they were doing.

Behind all their apologies and sorry(s) rests a profound lack of interest nor respect for customers.

At least they agreed to refund.

OVHcloud's control panel told me importing my own IP range (BYOIP) would take around three weeks. So I ordered 2 additional /27 IP blocks the same day as a stop-gap, billed one month in advance. The import was done 9 hours later, the blocks were cancelled the next morning and never used. Support refused any refund or credit for the EUR 127, because business customers have no right of withdrawal. The cost came from their own wrong estimate, not from a change of mind on my side. The servers themselves run fine, but ask support for the real lead time before you buy anything to bridge a gap.