First time using Migros and it went better than I expected. Communication was clear and I always knew where my order stood. Delivery took a couple of days longer than the estimate, but nothing dramati... See more
Company replied
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See what reviewers are saying
Once Marco Luethi picked up my call last week. I first asked if speaking English was possible. And he said he spoke a bit. But truthfully, he spoke really good English and he was just great. He took g... See more
Company replied
I spoke with Omar Camic and he was extraordinarily well informed, able to not only answer all my questions but also share intelligent insights, advice and discuss different hypothetical investment ide... See more
Company replied
I had issues with the activation of the mobile app after I changed my phone. I got an excellent service from Migros Bank. They assisted me and fixed the problem but also made sure that everything was... See more
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Company details
Written by the company
Gegründet, um den Menschen statt das Kapital ins Zentrum zu stellen.
Contact info
Switzerland
- +41 848 845 450
- migrosbank.ch
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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E stata gentile e problem solving…
E stata gentile e problem solving concreta effettiva super
15 July 2026
Unprompted review
Reply from Migros Bank
Buongiorno Signora Pace, grazie per l’ottimo riscontro e la buona valutazione. Siamo lieti che la nostra competenza l’abbia convinta. Cordiali saluti, il vostro team della Banca Migros.
First time using Migros Good experience overalland it went…
First time using Migros and it went better than I expected. Communication was clear and I always knew where my order stood. Delivery took a couple of days longer than the estimate, but nothing dramatic. No regrets, would come back.
1 July 2026
Unprompted review
Reply from Migros Bank
Dear Mrs. Hofmann
Thank you so much for sharing your feedback about your first experience with us. We're pleased to hear that it went better than you expected and that our communication kept you informed about your order's status throughout the process. We're continuously working to improve our delivery times to ensure an even smoother experience in the future.
Best regards, the Social Media Team of Migros Bank.
I Open Account and they dont want to…
I Open Account and they dont want to give me Credit Card. Also Credit was Not possible.
Swiss Mafia Bank who only wants Rich Customer
9 June 2026
Unprompted review
Reply from Migros Bank
Dear Sir,
We thank you for your message.
We regret your dissatisfaction. Your feedback is important to us, which is why we would like to take the opportunity to clarify the situation.
For this purpose we would greatly appreciate it if we could talk with you to obtain more details. You are welcome to provide us with your contact information as well as your full name by sending them to the following address: feedback@migrosbank.ch so we may get in touch with you outside of this platform.
Kind regards,
The Social Media Team of Migros Bank.
Service was excellent.
23 June 2026
Unprompted review
Reply from Migros Bank
Hello Mr. Tell, thank you for your kind feedback and the five stars! Ensuring that everything works smoothly for our customers is our top priority, and we’re glad we could provide you with professional service. Best regards, the Social Media Team of Migros Bank.
Very attentive and efficient customer…
Very attentive and efficient customer service representative. Thank
You!
23 June 2026
Unprompted review
Reply from Migros Bank
Hello Mr. Murphy, thank you for your kind feedback and the five stars! We are delighted to hear that our team was able to assist you effectively. Ensuring that everything works smoothly for our customers is our top priority, and we’re glad we could provide you with professional service. Best regards, the Social Media Team of Migros Bank.
The operator helped me step by step and…
The operator helped me step by step and solved the issue quickly.
19 May 2026
Unprompted review
Reply from Migros Bank
Hello, thank you for your kind feedback and the five stars! We are delighted to hear that we were able to assist you effectively. Best regards, the Social Media Team of Migros Bank.
Professional services very nice…
Professional services very nice personne working there
5 May 2026
Unprompted review
Reply from Migros Bank
Dear Mr. El youbi ben amar, thank you for your kind feedback and the five stars! We are delighted to hear that our team was able to assist you effectively. We are glad we could provide you with professional service. Best regards, the Social Media Team of Migros Bank.
Once Marco Luethi picked up my call…
Once Marco Luethi picked up my call last week. I first asked if speaking English was possible. And he said he spoke a bit. But truthfully, he spoke really good English and he was just great. He took good care and helped navigate me through my questions and get the sitch fixed. I’m super grateful🙏🏾 I’ve got just one request/question. Why not make English an option. Most every other platform/institution does it. It would have solved my issue from the beginning. Migros supermarket even offers the option of English. That Migros bank would not provide this as an option too is quite idd and not at all customer friendly. It’s the ONLY reason it was 4 stars and not 5. But mostly this is about Marco who was incredibly helpful!
28 April 2026
Unprompted review
Reply from Migros Bank
Dear Mrs. Daily,
Thank you so much for your wonderful 5-star feedback!
We’re delighted to hear about your positive experience with Mr. Luethi.
Providing exceptional service and ensuring our clients feel supported and informed is our top priority.
Your kind words mean a lot, and we’ll make sure to share them with Mr. Luethi.
We thank you for taking the time to share your experience!
Best regards,
Migros Bank Social Media Team.
It was efficient
It was efficient, polite, professional and helpful. The client advisor on the phone resolved my 3 pending issues within 5 minutes of conversation.
4 May 2026
Unprompted review
Reply from Migros Bank
Hello, thank you for your kind feedback and the five stars! We are delighted to hear that our team was able to assist you effectively. Ensuring that everything works smoothly for our customers is our top priority, and we’re glad we could provide you with professional service. Best regards, the Social Media Team of Migros Bank.
The hotline is very helpful and…
The hotline is very helpful and professional.
30 January 2026
Unprompted review
Reply from Migros Bank
Hello, thank you for your kind feedback and the five stars! We are delighted to hear that our team was able to assist you effectively. Ensuring that everything works smoothly for our customers is our top priority, and we’re glad we could provide you with professional service. Best regards, the Social Media Team of Migros Bank.
Reply from Migros Bank
Hello,
Thank you so much for your feedback!
We’re delighted to hear about your positive experience. We thank you for taking the time to share your experience!
Best regards,
Migros Bank Social Media Team.
Reply from Migros Bank
Hello,
Thank you so much for your wonderful 5-star feedback! We’re delighted to hear about your positive experience with us. Providing exceptional service and ensuring our clients feel supported and informed is our top priority.
Best regards,
Migros Bank Social Media Team.
Omar Camic is outstanding
I spoke with Omar Camic and he was extraordinarily well informed, able to not only answer all my questions but also share intelligent insights, advice and discuss different hypothetical investment ideas. Rarely does one find someone both so prepared and fun to talk to in customer service. Thank you so much for your time Omar!
13 February 2026
Unprompted review
Reply from Migros Bank
Dear Ms. Alemany,
Thank you so much for your wonderful 5-star feedback!
We’re delighted to hear about your positive experience with Mr. Camic.
Providing exceptional service and ensuring our clients feel supported and informed is our top priority.
Your kind words mean a lot, and we’ll make sure to share them with Mr. Camic.
We thank you for taking the time to share your experience!
Best regards,
Migros Bank Social Media Team.
The lady I spoke with was very kind and…
The lady I spoke with was very kind and helpful. She solved my problem. I’m very satisfied.
12 February 2026
Unprompted review
Reply from Migros Bank
Dear Ms Ornati, thank you for your kind feedback and the five stars! We are delighted to hear that our empoloyee was able to assist you effectively. Ensuring that everything works smoothly for our customers is our top priority, and we’re glad we could provide you with excellent service.
Best regards, the Social Media Team of Migros Bank.
Reply from Migros Bank
Grüezi Herr Hansen, merci für die ausgezeichnete Bewertung. Es freut uns, dass Sie mit unserem Service zufrieden sind. Herzliche Grüsse, das Social Media Team der Migros Bank.
Big Loss Very high investment costs !!
I choose to use Migros bank robot advisor Focus account to invest in a safer 'physical' bank. I did not expect the costs to be so important !!
CHF are first changed to EUR at a very bad 'median' rate. Add to that the Migros other cost (ie 40chf per transaction).
The actual resulting loss is 1.6%, and I imagine it will be just as bad when taking my money out !!
30 October 2025
Unprompted review
Reply from Migros Bank
Dear Sir
Regardless of the product, diversification is important in an investment strategy, which is why investments are made in different currencies.
This can also lead to losses due to exchange rate fluctuations. Nevertheless, based on our strategy, we believe that investing in different currencies is the right approach.
The transaction fee of CHF 40 does not apply to the Focus product (asset management mandate). The all-in-one fee is 0.8% per annum (minimum CHF 40) and is charged quarterly. However, we have no influence on the stock exchange costs incurred for certain investments, such as stamp duty. Information on our prices and services can be found at this link: file:///C:/Users/glm/Downloads/preise_fuer_dienstleistungen_fr%20(1).pdf
If you require further clarification, you can arrange a callback at a time that suits you under https://www.migrosbank.ch/fr/a-propos-de-nous/contact-support/service-de-rappel.html or book a consultation appointment directly under https://www.migrosbank.ch/cx/i/e/l/otv/?lang=fr
Best regards,
The Migros Bank Social Media Team
Great experience
23 October 2025
Unprompted review
Reply from Migros Bank
Dear Madam, thank your feedback and the five stars. We are delighted that you are satisfied with our service. Best regards, the Social Media Team of Migros Bank.
Poor customer service
On est allés à la Banque Migros à Nyon pour ouvrir un compte. On y est allés à 16h45, donc ils avaient largement le temps. Apparemment, comme ils ferment à 17h, la dame nous a dit que c'était impossible. Apparemment, ils n'ont pas besoin de nouveaux clients.
We went in to the Migros Bank in Nyon to open an account. We went at 4.45pm so they had plenty of time. Apparently because the close at 5pm so the lady there said it was impossible. Apparently they don't need new customers.
7 October 2025
Unprompted review
Reply from Migros Bank
Bonjour,
Merci pour votre retour. Nous comprenons votre frustration et nous nous excusons pour tout désagrément. Pour des raisons de sécurité, notre agence doit effectivement fermer ses portes à l'heure prévue, soit à 17h. Cependant, nous vous invitons à profiter de notre service d'ouverture de compte en ligne, qui est simple, rapide et accessible à tout moment. Vous pouvez trouver toutes les informations nécessaires et commencer la procédure via ce lien : https://www.migrosbank.ch/fr/personnes-privees/comptes-cartes/onboarding/compte-prive.html.
Nous restons également à votre disposition dans notre agence pendant les heures d'ouverture (pour le temps d’une ouverture il faut compter 1h et sur prise de rendez-vous).
Meilleures salutations, l’équipe Social Media de la Banque Migros
The personal was with me helping to…
The personal was with me helping to install the app and never left me alone. Great service.
3 October 2025
Unprompted review
Reply from Migros Bank
Dear Mr. Faheem, thank you for your kind feedback and the five stars! We are delighted to hear that our team was able to assist you effectively with the activation of the app. Ensuring that everything works smoothly for our customers is our top priority, and we’re glad we could provide you with excellent service. Best regards, the Social Media Team of Migros Bank.
Very bad customer service
Very bad customer service, whenever I go to Balexert branch , no one is there to help.I am here focusing on that female employee who I saw her entering the office before to reach it but when I arrived to the branch, found all doors are closed and the monitor as well.so you canot call them.
25 September 2025
Unprompted review
Reply from Migros Bank
Dear Sir/Madam,
Thank you for taking the time to share your feedback with us. We sincerely apologise for your experience at our Balexert branch. Providing excellent customer service is our top priority, and we are very sorry that we did not meet this standard in your case.
We understand how inconvenient it must have been to not receive the support you needed. Please rest assured that we are addressing this matter internally to ensure that it does not happen again. If you have any further questions or concerns, please contact us directly on 0848 845 400. We are committed to improving our service and hope to provide you with a better experience next time.
Best regards, Migros Bank Social Media Team.
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