Mainland Furniture NZ Reviews 

108
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful design of the furniture, often noting its solid construction and how well it meets their needs. Many appreciate the realistic and fair pricing, finding items to be great value compared to competitors. The service is frequently highlighted as exceptional, with staff being helpful, professional, and going out of their way to assist. Delivery is also widely commended for being prompt, efficient, well-packaged, and arriving on time. However, some customers also noted receiving items with damage, such as cracked panels or scrape marks, which caused dissatisfaction.

What people talk about most

Product

Consumers find product quality to be exceptional, with many praising the solid, well-made furniture and good... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is solid,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting prompt and efficient... See more

Service

Clients share positive opinions on service, with many reviewers describing it as great, excellent, and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that the prices are great, good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great furniture selection. We found the perfect bookcases for our new home. The service could not be faulted - very helpful. The price was realistic and we are very happy with the whole experie... See more

Company replied

Rated 5 out of 5 stars

We have purchased several times this year from Mainland Furniture. Customer service is excellent - orders are processed immediately and delivery is organised as soon as is possible. All products purch... See more

Company replied

Rated 5 out of 5 stars

One item I had bought had a cracked side panel. I contacted the company who did not hesitate to replace it. I was very pleased with their quick response and highly recommend their products and service... See more

Company replied

Rated 5 out of 5 stars

I had a really great experience with Mainland Furniture NZ. The staff were very friendly and easy to talk to, and they helped me find the right furniture without any pressure. They took the time t... See more

Company replied


Company details

  1. #4 of 5 best companies in Furniture Store
  2. #3 of 5 best companies in Bedroom Furniture Store
  3. #1 of 1 best companies in Kitchen Furniture Store
  4. #3 of 4 best companies in Living Room Furniture Store
  5. #1 of 1 best companies in Pine Furniture Shop
  6. #1 of 1 best companies in Rustic Furniture Store

Written by the company

Since starting out in 2002, we’ve remained locally owned and operated, initially focusing on selling wholesale to retailers, such as Canary Furniture. Since moving to our current Christchurch showroom in 2005, we’ve shifted our strategy to sell to the public, allowing us to serve countless happy customers all over New Zealand. We work with reputable export-oriented manufacturers overseas to bring you high quality solid wood furniture, as well as including our input on the design to meet Kiwi preferences and standards, to make sure you’ve got the best-looking furniture. We regularly visit these manufacturers to inspect the products and ensure you receive high quality furniture with no shortcuts. But our commitment goes beyond just quality. We ensure all manufacturers that we work with maintain environmentally responsible practices, ensuring all raw wood materials are sourced through managed forestry, which allows us to deliver furniture that not only looks great, but aligns with sustainable practices, letting you furnish your home the way you want, with peace of mind. While we are located in Christchurch, we have the ability to deliver your furniture throughout the country, using nationally recognized freight carriers, that can safely transport your furniture in a timely manner, ensuring you can fulfil your dream of a beautifully furnished home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(108)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

service was great

service was great , price was great,quality was excellent and delivery service was excellent thanks very much

11 May 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review Sheryl, glad to hear you are happy with our service and furniture :)

Rated 5 out of 5 stars

excellent service

excellent service, all round bookcase was delivered in a timely manner and arrived well packaged and secure.

10 May 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review Taane, glad to hear you had a good experience with us :)

Rated 4 out of 5 stars

Delivery worked well

Delivery worked well, announced times were kept, people were friendly. Well done.

8 April 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review :)

Rated 5 out of 5 stars

Great furniture selection

Great furniture selection. We found the perfect bookcases for our new home. The service could not be faulted - very helpful. The price was realistic and we are very happy with the whole experience of buying furniture.
Mary and Barry

4 April 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review guys! Glad to hear you are enjoying your new bookcases :)

Rated 5 out of 5 stars

Great to deal with

Great to deal with, great prices and had an issue with one of the side tables rang and they sorted it right there and them amazing service and product

3 April 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review Glen, appreciate your support!

Rated 5 out of 5 stars

Great quality

Great quality, solid draws and good service thanks

9 April 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review Gemma, glad to hear it!

Rated 5 out of 5 stars

Pleased with the product

Pleased with the product. Good quality solid furniture. Exactly as explained on the website. Mainland Furniture is now my new go-to if I need any furniture.

28 May 2026
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Reply from Mainland Furniture NZ

Thanks for the review Tina, we really appreciate the support!

Rated 5 out of 5 stars

Good Customer Service delivery was very…

Good Customer Service delivery was very prompt day before the long weekend very impressed. Thanks very much.

6 April 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review Helene, hope you are enjoying your new furniture :)

Rated 5 out of 5 stars

The service was great

The service was great, the delivery was as promised, the delivery guy very helpful and the product bought is standing the test of everyday use.

4 April 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review Paul! Glad you are enjoying your new furniture :)

Rated 4 out of 5 stars

Prompt delivery of furniture.

Prompt delivery of furniture.
Great prices.
Good quality furniture.

7 February 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the review, Cathryn. If there is anything we can improve on, feel free to let us know :)

Rated 5 out of 5 stars

Friendly and very helpful staff

Friendly and very helpful staff. We found what we wanted within our budget. Thank you🥰🙏

8 February 2026
Mainland Furniture NZ logo

Reply from Mainland Furniture NZ

Thanks for the Review Srijana! Hope you are enjoying your new furniture!

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