My Mate John's Furniture Warehouse Reviews 

271
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the incredibly friendly and helpful staff who provide honest advice and exceptional customer service during every visit or phone call. People are genuinely happy with the quick delivery options, noting that orders arrive fast, securely packed, and exactly as described in online photos. Some reviewers were not happy with occasional issues such as items arriving damaged, broken during transit, or missing necessary hardware parts. A few customers also mentioned that delivery teams generally do not assemble the furniture for you, and others experienced having to dispose of excessive packaging materials themselves.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Customers consistently note positive experiences with product, highlighting good quality furniture that is... See more

Staff

People report positive experiences with staff, frequently highlighting friendly, helpful, and knowledgeable... See more

Service

Users describe positive interactions with service, highlighting the friendly, helpful staff who ensure quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Am in a remote area so made the initial enquiry online. This initiated a phone call from My Mate John’s Furniture, an order was placed, paid for via internet banking and delivery was within a week. Co... See more

Company replied

Rated 5 out of 5 stars

I have made two recent purchases at My Mate John and I usually buy most of my furniture there. Recently I’ve bought two sofas and a tub armchair. These are good quality at a very reasonable price. I u... See more

Company replied

Rated 5 out of 5 stars

Excellent service, great price and very kindly held for me in store for a short time. Customer service from everyone was friendly and helpful. Delivery was fast only thing I didn't realize was deliver... See more

Company replied

Rated 5 out of 5 stars

Purchased online and my order was ready for pickup very soon after. I always have fantastic service by staff when I go instore, from the retail staff to the guy who helped load my car. I’m so disappoi... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bed Shop
  4. Bedroom Furniture Store
  5. Living Room Furniture Store

Written by the company

John Williamson opened the doors to John's Furniture Warehouse back in 1990 and he and his family have been serving the good people of Dunedin and Otago ever since. Over the years My Mate John's has built a solid reputation based on two simple principles: value and service. No one buys bigger or carries more stock than John and that’s why he can offer immediate delivery at a lower price. Today John’s Furniture Warehouse is the biggest independent furniture and bed store in the South Island and sells to customers nationwide!


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(271)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication from delivery…

Great communication from delivery personnel as well as the delivery itself. Excellent product at an affordable price. Thanks team

12 October 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi Paddy, thanks for your kind words! We appreciate you choosing My Mate John’s and taking the time to share your experience. Enjoy your new purchase!

Rated 5 out of 5 stars

Booked on-line for a bed base and then…

Booked on-line for a bed base and then picked up. Went together easily.

16 September 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thanks for choosing us! We love hearing when the whole process is simple and straightforward. Enjoy your new furniture!

Rated 5 out of 5 stars

Excellent service

Excellent service, great price and very kindly held for me in store for a short time. Customer service from everyone was friendly and helpful. Delivery was fast only thing I didn't realize was delivery guys don't put the furniture together. I probably would have learnt this if I had of brought instore, but I brought online. However, it was easy enough to put together. Would highly recommend My Mate John's to others.

27 September 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi Jill, thank you for such a thoughtful review! We really appreciate your support and recommendation. We always take customer feedback and the overall experience into account, so comments like yours help us keep improving and doing better. Thanks again for choosing us!

Rated 5 out of 5 stars

Very helpful and considerate.

Very helpful and considerate.
Doing all they could assist us with our purchase and transaction.

Excellent delivery service.

11 September 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thank you M! We appreciate you taking the time to share your experience. Our team is always happy to go the extra mile to make things as easy as possible. Thanks again for choosing My Mate John’s!

Rated 5 out of 5 stars

Awesome Customer Service

Am in a remote area so made the initial enquiry online. This initiated a phone call from My Mate John’s Furniture, an order was placed, paid for via internet banking and delivery was within a week. Couches were carried upstairs by delivery team. Most impressed. Product is true to photos and description.

23 September 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi Helen, thank you for giving us a try! It’s great to know our products and service made a good impression. Don’t be a stranger, if you need anything else, get in touch or have a browse on our website. We’d love to help again!

Rated 5 out of 5 stars

Good quality furniture great service…

Good quality furniture great service quick delivery. Only complaint too much packaging had to take it all to the dump.

17 September 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thank you Adele! We’re glad you’re happy with the furniture and service. We really appreciate your feedback too, we’re always looking for ways to improve the overall experience. Enjoy your new furniture!

Rated 5 out of 5 stars

I bought a recliner

I bought a recliner. It’s so comfortable. I wish I’d bought it sooner. Service was great I certainly recommend My Mate John.

9 September 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thanks Karen, we’re so glad you’re loving your new recliner :) sounds like it was well worth the wait! Thanks so much for your recommendation and support.

Rated 5 out of 5 stars

Prompt efficient delivery on the date…

Prompt efficient delivery on the date and time requested.

22 September 2025
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi Sarah, we’re so pleased you had a positive experience. Thanks for choosing us and taking the time to leave a review!

Rated 5 out of 5 stars

The lovely lady I spoke to on the phone…

The lovely lady I spoke to on the phone was amazing helpful and guided me to what I needed. She explained everything about the bed that I needed to know.
The free delivery was a blessing and everything arrived safely and everything was there.

7 September 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thank you Cherie! We’re thrilled that our team could help you find what you needed. Enjoy your new bed, and we hope we can help you again soon! :)

Rated 5 out of 5 stars

Great company

Service is great, delivery was fast and communication is awesome

25 August 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi LB, we're glad that your purchase experience was a good one, thanks for taking the time to write your feedback.

Rated 5 out of 5 stars

Excellent service

Great range, great service and efficient delivery service. I highly recommend.

14 August 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thanks Catherine for taking the time to post a review and recommend us. Enjoy your new furniture and hope we can help you again soon :)

Rated 5 out of 5 stars

Great service

Easy, great service and delivered to the door.

12 August 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi Nrk, we thrive on hearing our customers rave about our service! Thanks so much for your support.

Rated 5 out of 5 stars

Great service!

13 August 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thank you Kirsten for taking the time and post a review, hope we can help you again in the future.

Rated 5 out of 5 stars

Great choice of furniture to suit most budgets

I have made two recent purchases at My Mate John and I usually buy most of my furniture there. Recently I’ve bought two sofas and a tub armchair. These are good quality at a very reasonable price. I usually get help from the staff when I go to the store and it’s honest advice. They will not sell you anything that they do not feel meet your needs including their capacity to survive pets. They often do free delivery if possible. I thoroughly recommend My Mate John Dunedin and will continue to purchase my furniture from them.

9 August 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi Anna, thank you so much. It means a lot to hear that you’ve been choosing My Mate John for so many of your furniture purchases. We’re especially glad our team has been able to help you find pieces that suit your needs... pets included! 🐾 We truly appreciate your continued support and your recommendation. We look forward to helping you in the future.

Rated 5 out of 5 stars

Excellent customer service

Easy, hassle free online service and delivery

28 July 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thank you Tagiilima! It’s great to hear you had such a smooth and hassle-free purchasing experience. That’s exactly what we aim for!

Rated 5 out of 5 stars

Friendly & very helpful

Friendly & very helpful

2 August 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi D M! Thank you. That’s exactly the kind of service we aim for. We appreciate you taking the time to leave a review!

Rated 4 out of 5 stars

Great service

Great service, great communication and happy with the new purchase ☺️

6 August 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thank you Dee! Your happiness is what makes it all worthwhile. Enjoy your new purchase and thanks for choosing us!

Rated 5 out of 5 stars

Our new sofa is great

Our new sofa is great! Great quality and connects together easily. It doesn't get screwed together, just clips in, but works well and makes it easier to adjust.

20 July 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Hi Alicia, thank you for sharing your experience! We're glad to hear you're loving your new sofa and are happy with the quality and easy-to-use design :)

Rated 5 out of 5 stars

Very good service

Very good service, fast delivery, good products.

27 July 2026
My Mate John's Furniture Warehouse logo

Reply from My Mate John's Furniture Warehouse

Thank you NZer for your review! We're so pleased everything went smoothly. We appreciate your support and hope to see you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look