SportZone Reviews 

Item arrive ahead of schedule. Staff was very helpful with tracking and updates. Will recommend surely.

Who would want to deal with this firm their products are inferior they never return your emails they just ignore you I purchased a heater order number # 9470 this was faulty and over two weeks ago it arrived and did not work several emails to sports zone and no replies so I believe it is time to take then to the fair trading act to sort them out. So I would advise you not to deal with them as it is so much hassle
Neale Fairweather

Last week I purchased an Everfit 2-in-1 Walking Pad from SportZone for $250.99. I received an order confirmation email stating my order was being prepared for shipping. Around two hours later, I received a second email saying the order had been "cancelled at your request." I had made no such request and did not authorise any cancellation. When I raised this, SportZone admitted in writing that the statement was false and was not the actual reason for the cancellation.

At the same time my order was cancelled, the price of the product on their website changed from $250.99 to $549.

I emailed SportZone straight away asking why my order had been cancelled. Their website guarantees a response to every enquiry within 4 hours during customer service hours, but I did not hear back until after 6pm the following day, and only after emailing them several times. The only communication I received in the meantime was an automated marketing email asking me to leave a Google review.

When they did respond, I was given inconsistent explanations. First I was told the item was only in stock in Sydney and not Auckland, and later that it had been cancelled due to an "inventory synchronisation error" that made it unavailable in New Zealand. However, a full week later, the same product is still listed and available to purchase on their website, and the stock level has decreased from 64 to 59 units, which shows it has remained in stock and continued to sell to other customers.

I was refunded, so I am not out of pocket. But I found the whole experience misleading and poorly handled, and I have raised it with the Commerce Commission. I would encourage others to be cautious.

I had an issue with a chainsaw I purchased from SportZone and was genuinely impressed by the level of customer service I received. The team responded quickly, guided me through troubleshooting steps, and when the problem couldn't be resolved immediately, they arranged a replacement without any hassle.
What truly stood out was their generosity and commitment to customer satisfaction. After I eventually got the original chainsaw working, SportZone told me to keep both the original and the replacement unit as a goodwill gesture. That level of service is rare these days.
A special thank you to Eunice and the SportZone customer care team for their professionalism, kindness, and outstanding support. It's refreshing to deal with a business that genuinely values its customers. I wouldn't hesitate to recommend SportZone to others and will happily shop with them again.
Thank you, SportZone!

Delivery service in time to Wellington from Auckland
Can’t praise this company too much
5 star service. Pleasure doing business with a reputable company for once

Great communication, easy and clean website, fast delivery, amazing packaging. 100 percent ordering from here again

Bought a tent from sportzone
Recommended courier time 3-7 days

Came in 5. Was hoping sooner

But the courier did update us daily from there Auckland warehouse daily.

The tent I was a bit suspicious at first as the low price. But the quality was unbelievable

We used in Queenstown over a weekend in the winter. Happy family

Have recommended to friends and family
Appreciate the service overall

Chainsaw broke down

They sent me a new Chainsaw

Thank you very much

02 July - now 10 days since order placed and still nothing and zero updates, cant reach anyone, few if any responses and so we go on. Unbelievable service which is non-existent. What if there is a warranty claim or return - how will that work? I am seriously livered by this and again be very cautious when dealing with this company and be well aware. Will be posting a review on Facebook and Instagram as well now as this has long since become ridiculous.

01 July - SportZone finally responds but only as I have placed 2 reviews and a response on this forum only. This order was placed over 7 days ago, and still tracking shows my order has not left Melbourne - how can they state it's in the 3 - 7 business days' time frames? It's really bad service. Cannot speak to anyone and in a customer purchasing company as this is there should be some form of customer service portal but nothing. If you want to order through them be eyes wide open!

30th June - 24 hours later and still no responses, no updates and nothing has changed on the tracking - still shows sitting in Melbourne. WhatsApp appears to have blocked me, so I can't even ask there, and the online chat function appears to have been removed; no one responds to emails. - this order was done 7 days ago. I am seriously unimpressed and disturbed that I have paid a lot of money with zero service. If I had known this was going to be such a drag, I would never have purchased through SportZone. First and last time!

29th June - Battle to talk to anyone, little or no responses on platforms. Ordered a week ago, no one could tell me where the order was coming from and now no shipping updates for 5 days... never again.
Now, when I query it on the WhatsApp number, I get a response to say I am insane!! I am really shocked at the after-sales service. This is supposed to be a birthday gift and a happy space. The update I have remains the same for the past 5 days, stating it's still in Melbourne - I have a right to ask regarding the status and where it is but to get told I am insane just takes it to another level. I am seriously peeved now. Tried on live chat since 9 am today to get someone to help with no response.

So far so good - My next item is on it's way and am excited to have a good experience overall when it arrives

Picked up a training item from sportzone delivery came on time and the product is well built. It does it job without issuea.

Fantastic experience. I bought a Giselle Electric Blanket (fleecy) in King size and it was a perfect fit for our NZ King size bed. Delivery was reasonably prompt. E-mail delivery updates were good. 100% recommend SportZone.

Just got my gymnastics mat from this company and it arrived sooner than I expected good condition and same color as I ordered

I ordered and got my product on time

I ordered some outdoor gear and the whole process was straightforward. The item feels well made and matches the description on the website. Setup was simple and it’s been working great so far. Overall a really positive experience.

I ordered 2 x pumps with control module to have automatic on / off and to control the pressure. I received 2 x pumps that do NOT have the control module so are useless to me.
Both these pumps were shipped from Australia.

I am awaiting a response but nothing so far.
Not happy at all

After a while I heard from Sportzone and the 2 modules were shipped separately and NZ Post delivered them to somebody else. Between Sportzone & myself eventually the modules were delivered a week later. All up and running now and very happy.

Order some training gear from sportzone and everything arrived in perfect condition. Quality feels solid and the sizing was accurate.

I have just received the Giantz 20” 62cc which I ordered because I had bought a Giantz 24” 62cc last year which I was very pleased with how it worked. The only problem with it is it didn’t come with the Spikes for hooking into a log and I’m hoping to be able to find one somewhere that will fit.
I am extremely happy with both of the saw’s except the 20” one would be better with a 3/8” pitch chain because it has plenty of power to run the little bit bigger chain.
Thank You
Graham Fausett
NZ

Everything went wrong. My item never showed up. I emailed, I rang and left messages and I never got an answer. After a few weeks I emailed again and I finally got a reply. I was told my item had been dispatched and then returned back to sport zone!!!! I had to beg for information on what to do next. Crap service. Crap company. I’d never buy from you again. You need to step up and when a customer reaches out to you , you need to respond.