KLARSTEIN Reviews 

Everything was oké and delivered on the time agreed.
I would go there again if I need something.

The order was processed quickly, delivery was quick, and the Part arrived in perfect condition. I am very satisfied

Worst customer service. Telephone lines have standard message, whenever you call, that you have reached outside of the standard working hours. Tried the chat option but the bot has no clue. Emails are not being responded to.
Simply trying to get an item returned as bought another model. Quick in delivering but not in taking the returned item back.

Not good. I bought a downdraft extractor which arrived damaged and had likely been damaged before it had been boxed up so quality assurance appears to be lacking.

Worse still, I've raised two email tickets to attempt to get a replacement but received no response and their phone number just provides an automated message saying it's outside of working hours even though it's the middle of the day!

I'm getting a new kitchen with a very expensive worktop based around this extractor fan (which is itself expensive) so ended up reordering today out of my own pocket. Now I'm reading these reviews seeing I'm not alone and wondering if I've made a big mistake!

Very disappointed with my experience with Klarstein so far.

Initial order no: 0408928958
New order no: #1203640900

Great little wine cooler, delivered very promptly.

I bought several item from klarstein because I have such a small kitchen. I make the mistake of not opening all the items because my kitchen was nring fitted in drips and stabs. Bought a induction 2 ring Hob (reconditioned)
So fitter came and we open the box for the hob and there was no hob just some metal stands. The mistake I made was not opening the item straight away. However my issue is that my hob is somewhere!!! But it isn't with me so where is it. I have emailed, telephoned, time and time again. Sent images of what I received. At the UK opening g hours does not exist.where is my hob ?? Do you have it laying around in your UK warehouse. I've lost over £100 that i cannot afford. Disgusting and smame on you customer service

Bought stand alone air conditioner...
Worked fine for a while. Then started flashing error code FL. Which means"water full", so emptied.... But barely any in it. Still saying error FL.
Followed troubleshooting tips... Still no good.
Tried contacting Klarstein.... Absolutely useless.... No phone number to call. Email but never get a response....

Even tried their chat bot....

Bot: "would you like to speak to someone"?

Me: "yes please"

Bot: "sorry no one available, would you like to be place on a call back list"?

Me: "yes please"

Bot: "sorry no one available, would you like an email response"?

Me: "yes please"

Bot: "you'll get a response with 24hrs"

It then switches back to talking in German, and one week later, still no email.

I'll never buy from this company again. Absolutely shocking customer service!!!!!!

Update... 16/07/26.... Since posting the review. Klarstein has messaged back saying they want details etc and will sort it..... I've responded and given said details...... Then nothing! No further responses etc. It seems they monitor this site for negative reviews then respond to make it seem like they're a decent company that actually cares.... But that's literally as far as their caring goes. Still not a single message back to actually deal with the issues.... Again... AVOID THIS COMPANY!!!!

Terrible company to deal with. I ordered a fridge which arrived with dents and scratches in. It wasn't their fault it was damaged in transit but since then the process of trying to get a replacement fridge has been tortuous. There's no number you can call so you have to rely on email, replies to which are often not forthcoming. Once they'd agreed to replace it I was told I'd receive further info about the exchange process. Didn't hear any more then a few days later a courier turned up out of the blue to pick up the damaged fridge. I'm still waiting for a new fridge to arrive even though it's been over 3 weeks since I reported the issue. Three emails sent over the last two weeks requesting an update have gone unanswered. No idea what the product is like - hopefully it'll eventually turn up - but if anything goes wrong good luck to you. Avoid!

Update for Klarstein: I provided you with my order number as requested via Trustpilot but still not heard from you to resolve the issue. I now wish to cancel this order and get a full refund. I've notified your customer service team of this via email and your chatbot but also posting here as this is the only comms that you've responded to over the last couple of weeks.

Damaged ice maker delivered to me leaking oil. I have since returned the item and still waiting on my refund or replacement item over 7 days later. Absolutely impossible to speak to anyone and you have to be pretty lucky to get a reply when submitting an online ticket

I paid for an air conditioner and Klarstein sent me an empty box (except for the hose and some plastic brackets). No air conditioner!

I have tried multiple times to get in contact with Klarstein for help and they have ignored me. Literally nobody replied to help.

A crazy, frustrating experience that I'm now spending hours more on trying to get anyone to reply or refund.

Faulty product and being ignored by contact options, have emails, used the bot, even filed a return formally via the link on the site and all are still pending over a month later. Have sent them further details as requested and still no response to that, then I get a notification that they flagged this review as non-genuine?! They have time to try and take bad reviews down but not fix their bad products...

Great products and super fast delivery! Highly satisfied!

AVOID THIS COMPANY
Initially all went well bought item and was delivered in good tine
Item developed a fault but im unable to get any responce..ive tried phone email chat bot with no responce...i see you reply to negative reviews by asking for order number and you will look into it
So my order number is 25-14161-31596
I look forward to your responce

Delivery super fast during the heat of June 2026. Very good quality as well.

I purchased a Klarstein product and requested a return within the required period. My return was accepted, but I have never received the return label needed to send the item back.

I have emailed customer service several times and have received no response. The website chatbot has not been helpful and there appears to be no effective way to contact a person.

At this stage, I am simply asking Klarstein to arrange the pick up and refund so I can complete the approved return. I hope posting this review prompts someone from Klarstein to look into my case. My order number is 1203572564.

I will update this review if the issue is resolved.

Easy online ordering and on-time delivery. The package arrived in perfect condition and was extremely well-packed.
Bravo!

@Ancuta

Ticket: 8008285522

Order seemed to have been lost in transit as it was at the sorting facility for a month. Due to my review on Trustpilot received a message today I will receive a refund, which is nice but I'm still hot and another heat wave is coming. GLS finally came back to me today, as well, saying the order has been returned to sender, actually, so I would appreciate it if Klarstein can try sending it again to me, and charge me the same price I originally paid. I will change my reviews if I can eventually enjoy somewhat of a cool summer.

Product received pretty quickly. Everything is in order, I’m very glad of my purchase

Order 1203540717.

The wine cooler arrived broken: instead of cooling, it heated up to 35°C. I returned it many weeks ago and have since had no reply, no replacement and no refund. It is impossible to reach anyone in customer service — the "Dory" bot is broken and gives nonsensical answers, and there is no phone number to call.

I am requesting a full refund and have now opened a PayPal dispute. Avoid this company until it sorts out its after-sales service.

ETA: KLARSTEIN has contacted me after this review and they promised me a refund. We'll see... It's baffling that I had to go through Trustpilot to reach them.