Electronic Star Reviews 

We ordered an island chimney and received it , we found a better product that will fit our requirement and requested a return within stipulated time but didn't receive any return label. I tried calling the klarestein UK contact number which is never reachable and sent multiple emails . I have raised a dispute with the bank now so let's see what happens. But beware never order from this company

Terrible delivery and customer support service.
Expected delivery time was 5-7 working days. On day 7th package was still not shipped. On day 10 they informed me that the package was lost and they will make a refund.
It takes customer support approximatelly 24hours for reply.
Terrible experience, avoiding from now on.

Terrible. Ordered and selected company invoice. They send me an invoice for a person and refused to change, despite I am legally right to ask for.

Terrible experience. I have been sent faulty goods which were exchanged but then still faulty. After sending photo and video evidence of the replacement they are no longer contacting me even though I have sent follow up emails

The level of poor communications with this company is beyond acceptable in todays world of internet buying.
No response to my emails, though I did get an ID number!! That didn't matter when I went to have a "chat" online "Dory" still could not answer my queries and preferred to send me in circles rather than connect me to customer service.
My order is on route but with no follow up from Electronic Star ( Hi Fi Tower) . Their behaviour screams Dodgy. I think I may be best off not to accept the delivery.
If Electronic Star (Hi FI Tower) responds to this post, don't you think it is a little too late for that. Why would you allow matters escalate to this level before responding to your customers.

Nothing has changed I still have the faulty music centre stuck in my hallway. They do not seem to understand when I say I am 80 years old and 49% physically disabled and cannot move their faulty equipment from my home.

None of the three return labels that this company has sent were usable. They were told that I could not access UPS login for some UPS technical reason, then the next label was for the Spanish post office but the Spanish post office told my wife that they only took parcels under 2 kilos and their music centre weighed 8.5 kilos. This bad seller was then told by Amazon.es that I was 80 years old and 49% physically disabled and I could not take any thing to pickup centres and that a home delivery was required Electronic-Star-ES has done nothing to rectify their inefficiency. Up date: Electronic-Star-Es. This bad Amazon third-party seller has still not sent a usable prepaid label as per Amazon agreement. Amazon.es say they can do no more to help and advised that I went to my bank, Caixa Bank, to claim the return of my payment to the account which it was drawn. Caixa Bank has refused my right to this claim and I have reported them to Visa Spain, I am entitled to the refund within the terms and conditions of Visa, as the goods were reported faulty and within 24 hours of receipt. I have sent two recorded delivery letter to Amazon in Seattle USA about this bad Amazon seller, one sent on the 25.03.2025 from Spain and the second on the 25.04.2025 from the UK. To date none have been answered. So beware of Amazon third party sellers, they cheat. Electronic-Star-Es has my money, what do they want with a music centre that does not work?

order delivery professional

Easy and Efficient !
Very good shop, lot of choice and good price !

I received my item in a timely manner. The customer service people were also very helpful 😀. I would recommend Electronic Star.

I ordered a wine cooler from this company, and waited 3 weeks for delivery with no information. Then when I contacted the customer service, they told me that they had lost the parcel, but they would send me a new one within 72 hours. I have received no additional information from the company in the last week and when I email the customer service I just receive an automated response from them saying they will get back to me soon. It has now been over 5 weeks since I made the order with absolutely no progress.

Terrible customer service.

So disgusting and unhygenic. There was a positive covid test in the parcel along with what I had purchased.

Zero apology. Just a series of automated messages.

[ Ticket: 8006552355 ]

I emailed over 6 times!

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Response from Chris beneath even more infuriating....

The emails literally just told me over and over how to return the item - which I didn't want to do. I just wanted a normal companies' response to them sending me a positive COVID test in my box.

AVOID THIS COMPANY!!!!!

Before you buy from Electronic Star, be prepared to wait a long time for a refund if something is wrong and check the price, you may be overpaying, read the following experience:
On May 28 2024 I bought a "refurbished" portable air conditioning unit from Electronic Star via Boulanger marketplace.
The unit arrived 7 days later, so far so good.
Once I had connected the tubes I switched it on, nothing happened, the control panel was completely dead. After checking the power supply and still nothing I repackaged the unit and arranged to send it back.
10 days later (11th June), Electronic Star emailed me to say they couldn't replace the unit, even though they are a division of Klarstein, the manufacturer, and they would be reimbursing me within 14 days. Their website says reimbursements are within 5 days.
On 11th July still waiting for my reimbursment I tried to contact Electronic star, the only way being via email, as nobody answered the telephone. I emailed the customer support team, standard response I would hear from them within a short while!
20th July I received my money back, 40 days after they informed me they would reimburse me.
On 14th August I received an email asking how they could help me with my enquiry from 11th July. They then proceeded to demand more and more information, much of this 2 or 3 times, eventually saying as it was via Boulanger I would need to contact them as it has nothing to do with Electronic Star, even though they sent out a faulty machine and informed me, directly, that they would refund my money an interesting way to accept responsibilty.
Note: I found a brand new more powerful Klarstein Air conditioner on another site for 50.00€ less!
Since posting the review I have been contacted by Trustpilot informing me that Electronic Star have asked for more information, which I have provided. Without which this review will be removed, convenient for them!

Very serious and sent quickly, but not a lot of stock of my product : Auna Karaboom 100 wifi.

Apologies but the it was replacement water fountain to the Blumfeldt one where the LED light failed NOT the Blumfeldt one which worked well. However the finish on the outer surface (a bit unsightly) had deteriorated on the previous Blumfeldt one necessitating its replacement. Have amended 🌟 rating to Four accordingly. Discrepancy arose due our misunderstanding who the actual supplier was. The failure of the LED light is currently being addressed by the supplier under warranty.

Hello I bought 0405871763 Blumfeldt Lounger Limala White Light Grey
Broj proizvoda: 53035921
and a fan paid in sale after I paid I get the information that my order is in progress after one week I wrote and ask where my order is ? They just cancelled my order because they sold it already, but if I want, I could buy it again but the price is 30€ more, what the hell😀.
After I wrote that I would like the product I choose before what is totally the same, they answered me that the product I choose was an product where the box was opened or something like that and the other one is a product new from the warehouse 🤔😀, but that’s not true just the sale discount was higher. So that’s scamming people

Good quality, easy installation and easy guidance to follow. Recommend 👌

The cross cables station was easy to assembly and it has been working well ever since. But what I cannot understand is why I paid on black Friday 399€ (saving of 60€ if compared with normal price of the item in the last months of 2023) and then few months after my purchase the same item was sold at 280€ by Electronic Star in Amazon website by a coupon of 30%, and then 300€ thanks to another coupon of 100€. Evidently, price and the value of this product are not the same thing.

Your information on your site is clear and you're shipping fast

Was hesitant to order after reading reviews but glad I did . I ordered a bbq and it arrived very quickly and in perfect condition . I then ordered a record player which arrived again in days . Works perfectly . I had no bother contacting them . I would order again .