Kendamil Reviews 

6,610
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 662 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional nutritional quality of the baby formula, noting that it is gentle on little tummies and helps children thrive. People also appreciate the convenient subscription service and fast home delivery, which easily ensures that they never run out of essential supplies. However, some reviewers were not happy with recent changes to the formula, mentioning that the new version clumps badly and does not mix properly. A few other people also felt that stock availability problems and occasional delivery issues caused significant and unnecessary stress when trying to reorder.

What people talk about most

Product

Customers had positive experiences with product, noting that their babies love the formula and thrive on it.... See more

Quality

People report positive experiences with quality, highlighting that the formula is great and that babies... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that shipments arrive quickly... See more

Order

Consumers find order experiences to be mixed, with opinions varying widely. Many customers praise the easy... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We tried all other baby formulas but have settled with Kendamil as it’s by far the best on the market. The baby loves it and it’s supported by our family doctor too. Other baby formulas were recall... See more

Company replied

Rated 5 out of 5 stars

My baby loves this formula, He’s growing so fast and healthy 5 month old with 10kg of pure joy Costumer service very helpful and fast If you want to guarantee your stock better buy straight f... See more

Company replied

Rated 5 out of 5 stars

We have been using the Kendamil pro comfort baby drops for a few weeks now. We ordered them after seeing reviews that it helped their little one’s constipation and eczema. Our baby would go 10+ days b... See more

Company replied

Rated 5 out of 5 stars

Very happy with the Kendamil products. Baby has been on the Comfort milk since the second week of life and he is doing so well, putting on weight extraordinarily well. The subscription works well an... See more

Company replied


Company details

  1. Food Producer
  2. Baby Store

Written by the company

Lovingly delivered from our home in the English Lake District, Kendamil is a family owned British brand with over 60 years experience in making baby formula. With our range of classic, organic and goat formula as well as weaning and supplements, we're here for families every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(6,610)

636 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best formula

Really happy with Kendamil! quality formula my baby loves, and the monthly subscription delivery is so convenient, arrives right on time every month. Had an issue with one order and their customer service sorted it out quickly and kindly. Highly recommend!

26 August 2026
Rated 1 out of 5 stars

Horrible company to deal with!

Horrible company to deal with!! If anything goes wrong with your order youve had it. Their call centres are all American. They told me they couldn't refund me because I hadnt spent enough money with them. So cos my order was less than £40 they told me they couldn't refund me. My baby became allergic to the proteins and sugars in their milk. I had an account and it forced me in to a subscription service I struggled to cancel. The call centre staff are really rude!! All this company are interested in is taking your money thats it!! I have found that the other milk my son is now on is far better than Kendamil and its well over sold as to how good it is. Its not any better than any other milk thats out there and if you dont want an order they dont accept refunds!! Cos I was told they would have to dispose of the milk?? It was all still sealed in the box!! Jokers are this company!! This milk isnt as pure as what people think it is. Its got an overly sticky feel to it and i fed my newborn on their pre made bottles. They didn't deserve my business!! Horrible company Horrible!! Money grabbers!!!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended formula milk!!

Baby has been using ready to feed since day 1 and he likes it, no problems at all with his tummy, been healthy and gaining weight at 6 weeks!! Also keeping some stocks of ready to drink bottles when we go out and its very convenient for moms like me who sometimes go out alone, can feed the baby anytime anywhere!!

26 August 2026
Rated 5 out of 5 stars

I have purchased directly from Kendamil…

I have purchased directly from Kendamil twice now and no issues whatsoever. Great delivery service, prompt and great communication! My baby has been using Kendamil from birth and we are pleased with the care and attention that Kendamil put into what they do.

27 August 2026
Rated 2 out of 5 stars

My baby started off on Kendamil very…

My baby started off on Kendamil very well putting on weight and thriving in feeds, however recently he’s been sick after feeds, screaming In pain with his stomach after feeds and issues with constipation then runny poo’s, I have since found out Kendamil no longer produce in the UK but now in Europe other mums are reporting the same issues which is not a coincidence, sort this out Kendamil you report to have not changed the formula but something is recently wrong with your product, this is for Kendamil original and comfort I have had poor recent experience with, such a shame that I am now having to change to another product and brand

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product, fast delivery

The Kendamil infant formula is brilliant for newborns. It dissolves easily, has no lumps, and my lil one really enjoys it.
It's easy to order, and delivery is incredibly fast and very well packed. My second order and more to come.

27 August 2026
Rated 1 out of 5 stars

New formula disappointment

Since trying one of the ‘new’ formula tubs (now produced in France- awful as the usp of Kendamil has always been that it’s produced in the Lake District), our 5 month old has started being sick. Previously no issues and we were very happy with our choice of formula. Disappointing also as the product is harder to mix. Will be changing to another formula

2 September 2026
Unprompted review

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