Extremely Poor Repair and Unacceptable Customer Service at iSmash London Bridge
I’m extremely angry and deeply disappointed with the service I received at iSmash London Bridge.
I went in for a simple screen replacement, but instead of fixing my phone, the repair has completely ruined it. As soon as I got home, I noticed a serious issue with the front camera—it had a large black ring around it and was barely functioning. Shortly after that, Face ID completely stopped working as well.
I contacted them straight away by email, but I was completely ignored with no response at all. The following day, my phone stopped working entirely, leaving me without a usable device because of their poor repair work.
When I called from my parent’s phone to try to get urgent help, the staff member I spoke to was incredibly rude and dismissive. Instead of trying to resolve the issue, he had a terrible attitude and eventually hung up on me, which is completely unacceptable for any business.
This whole experience has been beyond frustrating. What was meant to be a straightforward repair has caused multiple serious faults, and the customer service has been shocking from start to finish. I would strongly warn others to avoid this location.
25 March 2026
Unprompted review