I was a customer for many years, but things changed when I recommended jimdo to a non-profit to open a "free" store. After several emails, I was finally told that a "free site" can have items to se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dear Jimdo Company, I'm writing this very positive review, first of all because I already knew how valuable you are, and secondly because you help everyone build their own website and e-commerce... See more
Company replied
It is hard to get help when something goes wrong. There is no person available to talk to. No chatfunction. There is the option to open a ticket. Ticket are not promptly responded to. Also the answe... See more
Company replied
We encountered a subscription issue that was flagged by the system, but we couldn’t see it ourselves. We exchanged emails with support for 10 days before Jimdo manually resolved the problem. It caused... See more
Company replied
Company details
Written by the company
Mit dem Homepage-Baukasten Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Unsere Nutzer haben schon 26 Millionen großartige Projekte umgesetzt: Von Online-Shops und Portfolios über Blogs bis hin zu privaten Webseiten findet hier jedes Projekt sein Zuhause. Vorkenntnisse oder Fachwissen brauchst du dafür nicht – Jimdo ist für Anfänger und Profis gleichermaßen geeignet. Klingt gut? Dann melde dich einfach kostenlos an und lege direkt los!
Jimdo GmbH
Written by the company
- Bau deine eigene Webseite – kostenlos und ohne Vorkenntnisse!
- Mit Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Um unseren Baukasten bedienen zu können, brauchst du keine Vorkenntnisse und kein Profi-Wissen!
- Professioneller Look – wie vom Webdesigner!
- Unsere Designs sind hochwertig, modern und responsiv. So sieht deine Webseite auf jedem Gerät erstklassig aus! Die vielen Style-Optionen ermöglichen dir, deine Homepage auch als Anfänger individuell und kreativ zu gestalten.
- SEO: Jimdo-Seiten sind suchmaschinenoptimiert!
- Deine Jimdo-Seite ist so angelegt, dass Suchmaschinen sie besonders leicht finden. Durch unsere vielfältigen SEO-Einstellungen kannst du deine Homepage so optimieren, dass Google & Co. sie lieben werden!
- Unsere Bildergalerien setzen deine Bilder perfekt in Szene!
- Du bist Fotograf, Künstler oder Designer? Mit unseren abwechslungsreichen Bildergalerien kannst du deine Werke optimal auf deiner Jimdo-Seite präsentieren – entweder in verschiedenen Raster-Formaten oder als Slideshow.
- Kontakt
- Du hast eine Frage zu deiner Jimdo-Website? Dann schau doch gerne einmal hier vorbei: Jimdo Creator: https://help.jimdo.com/hc/de/ Jimdo Dolphin: https://help.jimdo-dolphin.com/hc/de
Unser Support-Versprechen: Individuell und persönlich!
Unser Support ist so individuell wie unsere User! Wir nehmen uns für deine Anfrage Zeit und klären sie auch gern persönlich vor Ort.
Wir lieben unsere Kunden und ihre Webseiten-Projekte! Damit du mit deiner Jimdo-Seite erfolgreich bist, steht dir deshalb unser freundliches Support-Team mit Rat und Tat zur Seite. Gerne kannst du auch in unserem Hamburger Büro vorbeikommen und deine Fragen in einem persönlichen Gespräch klären – die Details dazu findest du auf unserer Webseite.
Contact info
Hamburg, Germany
- https://help.jimdo-dolphin.com/
- de.jimdo.com
3.3
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Customer Service and Unfair Renewal Policy
I had a subscription with Jimdo for two years and decided to cancel it. I submitted my cancellation two weeks before the subscription was due to renew, but Jimdo claimed I was too late and automatically renewed it for another full year.
I explained that I did not want to pay for an entire additional year and pointed out that, under Dutch consumer law, this was not justified. As a reasonable compromise, I even offered to pay for one extra month.
Jimdo never responded to my proposal. Instead, they immediately referred the matter to a debt collection agency, adding extra fees without any attempt to resolve the issue with me first.
This is by far the worst customer service I have ever experienced. Based on my experience, I strongly recommend choosing another website provider that values its customers and communicates fairly.
UPDATE: Your response has not helped me resolve my issue at all. I am extremely disappointed with the way this matter has been handled.
I find Jimdo’s service and customer support extremely frustrating and, in my experience, unacceptable. The way this situation has been dealt with makes me feel that Jimdo is not acting fairly and may be engaging in unlawful practices.
I expect a proper explanation, a serious review of my case, and a solution that respects my rights as a customer. A standard response that does not address the actual problem is not acceptable.
2 July 2026
Unprompted review
Reply from Jimdo
Hello Mick,
thank you for taking the time to share your experience. I am sorry to hear that you feel this way about the situation.
We understand how important clear communication and fair handling are in cases like this. Due to data protection reasons, we cannot go into specific contract details here. In general, cancellations need to be received within the defined notice period before renewal. In your case, your message reached us shortly before the renewal date, which meant the contract was extended according to the agreed terms.
We regret that this led to frustration and that you felt your proposal was not addressed as expected. Your feedback regarding communication and handling is very important to us and will be taken into account as we continue to improve our processes.
Kind regards
Thomas
Jimdo Team
I have paid today the sum mentioned in…
I have paid today the sum mentioned in invoice, but the web-site is still blocked
15 June 2026
Reply from Jimdo
Hello,
thank you for your feedback. We understand how frustrating it can be when your website is still blocked even after making a payment.
Please note that it can sometimes take a little time for the payment to be processed and for the website to be reactivated. If the issue is still ongoing, we recommend reaching out to our support team with your payment details so they can check this for you and help resolve it as quickly as possible.
Best regards
Thomas
Jimdo Team
Reply from Jimdo
Hello!
Thank you for your great review and the five stars!
Best regards from Hamburg
Lars
Jimdo Team
easy to handle
4 June 2026
Reply from Jimdo
Hello Helmut,
thank you very much for your feedback. We are happy to hear that you find Jimdo easy to handle. That is exactly what we aim for, making website creation as simple and smooth as possible.
Many thanks for sharing your experience with us.
Best regards
Thomas
Jimdo Team
Very helpful
1 June 2026
Reply from Jimdo
Hello,
thank you for your feedback. We are glad to hear that you found our service helpful. That is exactly what we are here for.
Many thanks for taking the time to share your experience.
Best regards
Thomas
Jimdo Team
I made an enquiry about herbal tea
I made an enquiry about herbal tea, I asked for a price and for shipping rates. The first person did get back to me but I told them that the commission was to high. I made two emails to them. As the commission was very high I did not make any other email. Then about three weeks later I got a very abusive email telling me not to waste their time. I would agree with the other review that this is appalling customer service to treat potential customers in this fashion.
I am attaching the email that was sent to me. it is as follows.
Hi Stephen
I am the partner of Noriko and I think that you wasting her and our time is not great!
Kindly do not waste people's time in the future.
Regards.
> ----- 引用元メッセージ -----
22 May 2026
Unprompted review
Reply from Jimdo
Hello Stephen,
thank you for sharing your experience. I am sorry to hear about this situation and the way you describe the communication. This is certainly not the kind of experience we want anyone to have.
We would very much like to look into this case in detail. Unfortunately, based on the information provided, we were not able to identify any related Jimdo account or communication. It is possible that this interaction did not take place through our platform or cannot be matched to a specific case on our side.
If you are open to it, please feel free to reach out again and share more details such as the E-Mail-Adresse involved or any relevant information. This will help us investigate properly.
Best regards
Thomas
Jimdo Team
I was a customer for many years
I was a customer for many years, but things changed when I recommended jimdo to a non-profit to open a "free" store. After several emails, I was finally told that a "free site" can have items to sell, but you can't sell them...
I was also tricked by their "non-cancellation" policy.
They offer monthly plans, but there is no option to revert from a yearly plan to a monthly one...
Their customer service is horrible!
21 May 2026
Unprompted review
Reply from Jimdo
Hello,
thank you for taking the time to share your experience, even though it has been a frustrating one.
Regarding the store functionality, I understand how this can be confusing. In our Website Builder, selling products is only available with a paid plan. In our older Creator system, there is the option to use a shop even on the free plan, but it is limited to a maximum of 5 products. I can see how this difference may not have been clear and led to disappointment.
I am also sorry to hear that you felt misled by the cancellation terms and that our support did not meet your expectations. This is not the experience we aim to provide, and we take your feedback seriously.
If you are open to it, please feel free to reach out again with your account details so we can take another look at your case and clarify the situation together.
Best regards
Thomas
Jimdo Team
Reply from Jimdo
Hallo Markus!
Herzlichen Dank für deine super Bewertung und die fünf Sterne.
Viele Grüße aus Hamburg
Lars
Jimdo Team
Predatory auto-renewal trap and unhelpful support.
Predatory auto-renewal trap and unhelpful support.
I cancelled my Jimdo subscription prior to the actual renewal date, explicitly stating I no longer want or use the service. Instead of processing the cancellation, Jimdo processed a charge of £221.04 anyway, hiding behind a buried clause requiring a 4-week notice period.
Enforcing a full 12-month financial penalty for missing an automated email window by a few days—for a digital service that will not be used—is a completely disproportionate penalty and an unfair trading practice. To make matters worse, the front-line billing agent completely ignored multiple direct requests to escalate the issue to a manager, forcing me to open a formal dispute with PayPal and prepare a Small Claims Court case just to get a basic complaint reviewed. Shocking customer care. Avoid this company.
18 May 2026
Unprompted review
Reply from Jimdo
Hello Dante,
thank you for sharing your experience. I am sorry to hear about your frustration regarding the renewal and the support interaction.
We take feedback like this very seriously. We did try to look into your case and reached out via Trustpilot to gather a bit more information, as we were unable to clearly identify your account based on the details provided. Unfortunately, we did not receive a response within the timeframe.
We would still very much like to review your case in detail and see what we can do for you. Please feel free to contact us again and include relevant information such as your customer number or the E-Mail-Adresse linked to your account so we can assist you further.
Best regards
Thomas
Jimdo Team
Tech assistance is too slow
11 May 2026
Reply from Jimdo
Hello,
thank you for your honest feedback. We are sorry to hear that the response time from our technical support felt too slow for you. We understand how important quick assistance is when you run into an issue.
Your feedback is very valuable and helps us improve our processes. We are continuously working on getting back to our users faster and providing timely support.
If you have any ongoing questions or need help, please feel free to reach out again. We are always here for you.
Best regards
Thomas
Jimdo Team
Not customer friendly subscription policy
They prolonged the 2-year-subscription without any hint beforehand. Not friendly to customer!
27 April 2026
Unprompted review
Reply from Jimdo
Hello Ulrich,
thank you for your feedback – I completely understand that an automatic renewal can be frustrating if you weren’t expecting it.
In your case, we informed you about the renewal by email approximately six weeks in advance. This message was sent to the same email address we use to send your invoices. Of course, it can happen that such reminders get overlooked in everyday life or end up in the spam folder.
Best regards from Hamburg
Lars
Jimdo Team
Not reliable for professional use
I’m writing this as a professional partner who has used Jimdo across multiple client projects over the years.
The platform works fine for simple websites.
However, my recent experience highlighted a serious limitation when used in a professional context.
At the beginning of 2026, a platform-level change (Cloudflare security implementation) broke RSS feeds that had been working reliably for years. These feeds are commonly used to connect websites with external tools like email marketing platforms.
From that moment:
* the issue was acknowledged
* no solution was provided
* no timeline was given
* no real workaround was offered
After several weeks without resolution, we had to develop our own custom solution to restore functionality for our client, taking on additional time, cost, and responsibility.
What is most concerning is the response we received:
the issue was not considered to affect “core functionality”.
From a technical standpoint, that may be true.
From a real-world usage perspective, it is not.
Integrations like RSS are a basic requirement for many communication and marketing activities. When these break - and there is no clear ownership or resolution - it raises concerns about platform reliability.
In short:
Jimdo is a good tool for basic, standalone websites.
But if your project depends on integrations, automation, or scalability, you should carefully evaluate whether it’s the right choice.
As a partner, this experience has impacted my confidence in recommending the platform for professional use
27 April 2026
Unprompted review
Reply from Jimdo
Hello Lorenzo,
thank you for taking the time to share such a detailed and thoughtful review from a professional partner perspective. We truly appreciate the context you provided and understand your concerns regarding reliability and integrations.
We are sorry for the disruption caused by the changes at the beginning of 2026 and the impact this had on your client projects. You are absolutely right that integrations like RSS feeds play an important role in real world workflows, especially in marketing and automation, and we understand how critical this can be in professional use cases.
We also want to acknowledge your frustration about the lack of a clear timeline and workaround. This is not the experience we aim to provide. Our team has been actively working on this issue. The initial problem, where the RSS feed could not be validated via the W3 Feed Validator, has already been resolved. At the same time, we are continuing to work on the remaining issue affecting compatibility with Mailchimp.
Your feedback about communication, ownership, and the classification of such issues is very valuable and has been shared internally. It helps us to better align our platform with the expectations of professional users and partners like you.
We regret that this experience has affected your confidence in recommending Jimdo and hope we can regain your trust as we continue improving both the platform and our communication.
Many thanks again for your honest feedback.
Best regards
Thomas
Jimdo Team
Dear Jimdo Company,
Dear Jimdo Company,
I'm writing this very positive review, first of all because I already knew how valuable you are, and secondly because you help everyone build their own website and e-commerce site.
Personally, this is almost my first experience, and I sincerely hope, as you say, to keep my feet on the ground, or, as we say in Italy, not to get too big for my boots.
You wished me good luck, and I thank you so much, and so, in turn, I wish myself good luck.
Thank you so much from the bottom of my heart.
I take this opportunity to send you my warmest regards.
Yours, Germano.
20 April 2026
Unprompted review
Reply from Jimdo
Hello Germano,
thank you so much for your heartfelt and thoughtful words. It really means a lot to hear that you already see the value in what we offer and that you are enjoying your first steps in building your own website and online store. Your mindset sounds wonderful and grounded, and it is great to see you approaching this journey with both excitement and care.
We truly appreciate your kind wishes and are happy to return them right back to you. Wishing you continued success and many great experiences along the way. If you ever need support, we are always here for you.
Many greetings
Thomas
Jimdo Team
Customer support not helpful
Customer support not helpful - Blocked domain name and website with no reason to do so
15 April 2026
Unprompted review
Reply from Jimdo
Hello,
thank you for your feedback. We are sorry to hear that you feel this way about your recent experience.
Your case is already being reviewed, and our team is currently working on clarifying the situation. We understand how important your domain and website are to you, and we aim to resolve this as quickly as possible.
If you have any additional questions in the meantime, please feel free to stay in touch with our support team. We appreciate your patience while we work on a solution.
Kind regards
Thomas
Jimdo Team
Very good layouts and clean SEO.
6 January 2026
Reply from Jimdo
Hello Ramona,
thank you so much for your great feedback. We are really happy to hear that you like the layouts and that the SEO setup meets your expectations. It is always our goal to provide clean and effective tools so you can focus on building your website just the way you want.
Many thanks for taking the time to share your experience with us.
Best regards
Thomas
Jimdo Team
Horrible customer support
I’ve been a customer for 7 years, and suddenly there’s supposedly something wrong with my billing information. Of course, you have to consult the AI first and read through all the FAQs, and then you end up in the chat only to be presented with the same articles all over again. The final response via email is then AI-generated, and you just give up. The final invoice is, of course, incorrect, and the error is something like “GmbH” written instead of “Gesellschaft mit beschränkter Haftung.” Now I have to fill out some PDF form, and a simple master data update turns into a change of ownership.
Update: Jimdo is obliged to issue the invoice without VAT once you have verified the valid VAT-EU number via VIES/BZSt.
Please confirm that you refuse to issue the invoice without VAT even though I provide a valid VAT number.
I also tried to adjust the spelling of the company name (change Sp. z o.o. to Spółka z ograniczoną odpowiedzialnością), but you are not able to provide a proper form for master date change and instead try to enforce a owner change form on me.
Please also let me know what has legally changed that you are now, after 7 years, legally required to ensure that billing information and company details are fully consistent.
14 April 2026
Unprompted review
Reply from Jimdo
Hello Daniel,
thank you for your feedback and for being with us for such a long time. We understand that this situation feels frustrating and more complicated than expected.
As you are already in close contact with our support team, we have been reviewing your case in detail. The current invoice includes VAT because the VAT number provided does not match the company name stated in the contract. In order to correct this properly, a formal update of the company details is required.
We understand that this step may seem unnecessary from your perspective. However, we are legally required to ensure that billing information and company details are fully consistent. The requested form is the quickest way to resolve this and align your account details so future invoices can be issued correctly.
Our team is happy to assist you through this process and make it as smooth as possible. Once the correct information is submitted, we can move forward without further complications.
Kind regards
Thomas
Jimdo Team
Jimdo creator becomes an orphan
Customers who developed websites using jimdo creator now are locked into an orphan with no further developments or upgrade pathway.
10 April 2026
Reply from Jimdo
Hello Terry,
thank you for sharing your feedback. I understand how frustrating it can feel when you are not seeing further developments or a clear upgrade path for Jimdo Creator.
We are sorry that this situation is causing concern and that you feel left without suitable options. Your feedback is very important to us and we take it seriously as we continue to improve our offerings and communication.
If you like, feel free to reach out again so we can take a closer look at your specific case and explore possible options together.
Kind regards
Thomas
Jimdo Team
Free starter website lead to an upgrade!
First off trying a free website to see how it flowed was wonderful. I was using another major brand and while I loved the cliparts and stuff, it was not easy to use. JIMDO was so easy to use and it took me less than half the time to get the look and design I wanted than the other brand. The best part, the price! For every small business starting up, price is a huge deal. There’s support when you need it and the ease of use and layout is by far 5 stars! Thank you JIMDO!
9 April 2026
Unprompted review
Reply from Jimdo
Hello,
thank you so much for sharing your experience with us. It is great to hear that you found it easy to get started with a free website and that creating your design was so quick and smooth compared to other platforms.
We are especially happy that our pricing and support make a real difference for you and your small business. Knowing that you feel supported and can focus on building your website means a lot to us.
Thanks again for your kind words and your trust in Jimdo.
Best regards
Thomas
Jimdo Team
Jimdo has the worst website for finding help.
Jimdo has the worst website for finding any help. All of it is AI created. Round and round you go with no resolution or answers.
I'm still amazed anyone responded. Someone named Kai anwered. I responded with more questions. Once again..... silence.
My bill was higher than usual. Of course I had questions about the additional e-mail address at $28 - where did that come from??
There is an"Additional Domaine name 'A' "for $46.00. What's the additional domaine name? There is only one!
So, you see, Jimdo, without warning added on $74 extra without word and no help.
My German friends gave me an e-mail address to billing. Thanks to them, I was able to break through.
The above questions continue along with the follwing questions:
Where on the website is any listing at all on how to find help outside of the dumb AI responses.
Next, is pricing. I'm stuck paying two years of Jimdo when I don't want to. How do I unstick myself.
It's time to change out and I'm upset to be stuck here for another 2 years. That's why Jimdo gets 1 star.
24 March 2026
Reply from Jimdo
Hallo Christine,
thank you for taking the time to share your detailed feedback. I am really sorry to hear how frustrating this experience has been for you.
I completely understand how concerning unexpected charges and unanswered questions can feel. This is definitely not the experience we want you to have. At the same time, I am glad to see that your questions have now been addressed, even if it took longer than expected, and I understand that this delay added to your frustration.
Your feedback regarding the support experience and finding the right contact options is very valuable to us. We take this seriously and will use it to improve how we guide customers to the help they need more quickly and clearly.
If there are still any open questions or if something remains unclear, please feel free to reach out again at any time. We are here to help.
Kind regards
Thomas
Jimdo Team
Add a link to translate...
23 March 2026
Reply from Jimdo
Hello Steve,
thank you for your feedback and your suggestion. Adding a translation link is an interesting idea and we appreciate you taking the time to share it with us. We are always looking for ways to improve the experience and your input helps us do that.
Best regards
Thomas
Jimdo Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.